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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
May 08, 2020
Great Except for Delivery Process The purchase went very smoothly and customer service was very helpful. I live outside of the normal delivery area so Carvana used a third party delive The purchase went very smoothly and customer service was very helpful. I live outside of the normal delivery area so Carvana used a third party delivery service to drop off my car. There was NO call from the delivery service or Carvana 24 or 48 hrs before the drop off. I had no idea what date or time this was going to happen and I assumed that my new vehicle would be delivered to my own home, as I had been led to believe. I was called LITERALLY 15 minutes before the car was to be delivered and asked to meet the driver "somewhere near the interstate exit for my city" because the driver was not going to bring it to my house. I had to leave work immediately because the driver said he would be in my city in 15 minutes. When I met the driver and received my new car, there was no apology or explanation for the lack of notification. They guy even had the nerve to prolong small talk and seemed to be waiting around for a tip! Caravana really needs to vet these third party services prior to hiring them. I ill not be purchasing from them again. More
by mtl
Employees Worked With
N/A
May 08, 2020
Amazing experience! This was my first time buying a car and they made it so easy! 10/10 recommend! They were able to work with me and made sure I understood every aspect of the process and even with a trad and they made it so easy! 10/10 recommend! They were able to work with me and made sure I understood every aspect of the process and even with a trade in! More
by sierrasyd08
Employees Worked With
Oscar & Justin
May 08, 2020
Wow, what a horrible experience. NEVER AGAIN! So, let's start out with the delivery. Carvana contacted me and stated there was an oil leak and they would have to fix this before delivering. So, So, let's start out with the delivery. Carvana contacted me and stated there was an oil leak and they would have to fix this before delivering. So, my delivery was 2 days late. Why did they not notice this until the day of the delivery if they do a multi-point inspection? The car was delivered and then there was no power steering. I had to take the car to a place to get that fixed, because the power steering pump was leaking. Again, how did they notice the oil leak the day of delivery if they do a multi-point inspection, and how did they not notice the power steering fluid leak?!?!?!? When the repair facility went to fix it and called Carvana's warranty company (Silver Rock), the car was not in their system!! I had to call Carvana FIVE TIMES that day to get them to get the car loaded in Silver Rock's system. On two of those calls, the associate I spoke with PROMISED they would call me back within the hour. Neither bothered, so I had to go out of my way and call them back for an update. I ended out wasting 3 hours of my day on the phone on and off with Carvana all day before they finally got the car loaded in Silver Rock's system to get fixed. It took them all day to get it loaded, and so the car ended out having to sit at the repair facility for 3 days because of Carvana's incompetence. So, out of my "7 day trial period," I only had 3 1/2 days to drive the car. When Carvana called me on day 6 to advise I had one day left on my trial, I told them about my concern and they did not care. The guy who called me insincerely said, "That sounds frustrating." If Carvana values their customers, why not give me extra days? Wow. I can't wait to see how badly this company will screw up my registration within the next month or who knows how much longer? More
by Dee
Employees Worked With
Several different people
May 08, 2020
In love with my 2012 Malibu runs great very clean. Reasonable price!!!! Nice people! Have no complaints so far.. Will most definitely purchase another vehicle!!!!! Reasonable price!!!! Nice people! Have no complaints so far.. Will most definitely purchase another vehicle!!!!! More
by charles.shamain23
Employees Worked With
Larry
May 08, 2020
What a great and seamless experience! I was surprised at how easy and quick the whole process is. We had a minor hiccup, on my end, and they really came through. Alex, our deliverer, left us a gas card for how easy and quick the whole process is. We had a minor hiccup, on my end, and they really came through. Alex, our deliverer, left us a gas card for the trouble. Also, he added a big yellow bow on my new baby! I was and am still, so happy and excited! More
by Krissykris
Employees Worked With
Alex
May 08, 2020
Pretty Good So Far The search process to find a vehicle is excellent, I like how any imperfections are highlighted and close up photos show you the problem areas so ther The search process to find a vehicle is excellent, I like how any imperfections are highlighted and close up photos show you the problem areas so there are no surprises. The purchase process was extremely easy, sis it all from my phone, way better than sitting in the sales office for hours to complete the purchase. Communication was good through the delivery process, the vehicle came much quicker than I anticipated. The only problems I can note is that I didn't get emailed the temporary license until late the following day after delivery, when you get a new vehicle you want to drive it and without a temp license you do it at risk. Seems like this process could be better. The other negative is that the interior was not cleaned very well upon delivery. The cup holders were dirty as well as other places missed in the cleaning. The exterior was dirty from the trip from Texas to Washington but I expected that. Currently I am going through the final title and registration process, so far so good there. More
by cdlucas1
Employees Worked With
Rachel
May 08, 2020
Everything was great with the application and drop off of my vehicle....but after only 2 days of having it I know have two issues. One is being taken care of, but my locks all of them don't work correctly (o my vehicle....but after only 2 days of having it I know have two issues. One is being taken care of, but my locks all of them don't work correctly (one in the backseat won't open) I have heard any response from the company that does repairs! More
by Llwilder77
Employees Worked With
NA
May 08, 2020
Delay after delay after delay. I finally received the vehicle and it had 961 additional miles on it. Remedy offer $100? Not proper compensation, sorry! vehicle and it had 961 additional miles on it. Remedy offer $100? Not proper compensation, sorry! More
by kttheman
Employees Worked With
Unknown
May 08, 2020
Simple. Fast. Easy. I was very skeptical about purchasing a car online during COVID. The process was super easy, I got text notifications when the Carvana team was proces I was very skeptical about purchasing a car online during COVID. The process was super easy, I got text notifications when the Carvana team was processing my information. Our driver was super helpful with explaining all documents at drop off - contactless. I am so happy with my new Subaru! Thank you Carvana. More
by krtruran
Employees Worked With
n.a
May 08, 2020
This has been the best experience in buying a vehicle that I've ever had. No haggle, hands free and everyone that I've spoken to were so friendly and professional, down to the delivery. Easiest thing eve that I've ever had. No haggle, hands free and everyone that I've spoken to were so friendly and professional, down to the delivery. Easiest thing ever!! This was my first but will not be my last. More
by chellecoy
Employees Worked With
I wish I could remember
