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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 08, 2020

Sold a car that has been in an accident I bought a jeep in April and within two weeks I found out that it has been in a car accident. When I bought it I paid full price and was told that the More

by apman2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DJ, Luis
May 11, 2020 -

Carvana responded

We are grateful that you took the time to provide us with your feedback. Carvana values this feedback as this is an integral component for the improvement of our process. During our 150-point inspection, we do our best to ensure that your vehicle is in tip-top shape and we certainly want to know when we have overlooked something and do our best to assist you in this situation. We apologize that your vehicle arrived in a condition that was not up to our standards. In addition, we provide the reported vehicle history of every car on the site with the CarFax report for our customer’s peace of mind. In reviewing your account, we see you have worked with an advocate and come to a resolution you have found acceptable. Thank you, again, for bringing this to our attention and please feel free to reach out with any additional questions at (800) 333-4554.

May 07, 2020

Very smooth process. The delivery driver was awesome. Everything and everyone about the car buying process is made so much easier on Carvana. Thanks for the help More

by ekaufman0
Recommend Dealer
Yes
Employees Worked With
Shaun the delivery driver
May 07, 2020

Great until the 8th day. A problem I do not understand with the registration and title. Called waiting for a call back. Something about a discrepancy in the mileage. A problem that seems to say to me you More

by rmclmka
Recommend Dealer
No
Employees Worked With
John
May 07, 2020 -

Carvana responded

Thank you for taking the time to write to us in regard to your overall experience with Carvana. While we are pleased to hear your experience started out great at the beginning of your car-buying journey. It is disheartening to hear that we dropped the ball after your 7-Day Money-Back Guarantee, and for that, we sincerely apologize. After reviewing your account, a Specialist has reached out to the proper teams in order to ensure the registration process is moving forward. Should you have any questions or concerns, please don’t hesitate to reach out to us at (800) 333-4554.

May 07, 2020

Awesome as far as the vehicle. Clean a couple of scratches that were not shown , but you stepped up and arranged for it to be fixed. No charge. Excellent I have already received numerous complemen More

by Stormzandk
Recommend Dealer
Yes
Employees Worked With
Damm crs
May 07, 2020

I had an extremely good experience with you guys. Definitely the future of car buying. Definitely recommend to anyone to use Carvanna for their next car purchase More

by benroundstattoo
Recommend Dealer
Yes
Employees Worked With
Don’t remember. But he was awesome.
May 07, 2020

This was the easiest and most pleasant car buying experience ever! No hassles or haggling over price of car or trade in value. Beginning to end less than an hour. Car delivery was flawless. The car i More

by picklevan2
Recommend Dealer
Yes
Employees Worked With
Alex, Eric , Clay
May 07, 2020

Best way to buy a vehicle yet Excellent selection and so very easy to buy. At home delivery experience was outstanding. We did have some issues with sub-standard detailing and a n More

by tomsekde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Hartge delivery/ pickup and others on phone
May 07, 2020

Easiest car transaction I have ever experienced. Found the car and financed all through Carvana. The delivery was as promised and the car is beautiful! More

by Leighmaryn
Recommend Dealer
Yes
Employees Worked With
Delivery
May 07, 2020

Amazing Experience!! This was the easiest and best car buying experience i have ever had!! I will never buy a car any other way other than Carvana again. The process was s More

by jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall
May 07, 2020

The process for beginning to end was painless and so easy. I’ve purchased vehicles from dealerships and from private owners and I’ll never go that route again. More

by jpburkeiv
Recommend Dealer
Yes
Employees Worked With
All employees
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