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Carvana
Tempe, AZ
10,135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,135 Reviews of Carvana
May 08, 2020
What a great and seamless experience! I was surprised at how easy and quick the whole process is. We had a minor hiccup, on my end, and they really came through. Alex, our deliverer, left us a gas card for how easy and quick the whole process is. We had a minor hiccup, on my end, and they really came through. Alex, our deliverer, left us a gas card for the trouble. Also, he added a big yellow bow on my new baby! I was and am still, so happy and excited! More
by Krissykris
Employees Worked With
Alex
May 08, 2020
Pretty Good So Far The search process to find a vehicle is excellent, I like how any imperfections are highlighted and close up photos show you the problem areas so ther The search process to find a vehicle is excellent, I like how any imperfections are highlighted and close up photos show you the problem areas so there are no surprises. The purchase process was extremely easy, sis it all from my phone, way better than sitting in the sales office for hours to complete the purchase. Communication was good through the delivery process, the vehicle came much quicker than I anticipated. The only problems I can note is that I didn't get emailed the temporary license until late the following day after delivery, when you get a new vehicle you want to drive it and without a temp license you do it at risk. Seems like this process could be better. The other negative is that the interior was not cleaned very well upon delivery. The cup holders were dirty as well as other places missed in the cleaning. The exterior was dirty from the trip from Texas to Washington but I expected that. Currently I am going through the final title and registration process, so far so good there. More
by cdlucas1
Employees Worked With
Rachel
May 08, 2020
Everything was great with the application and drop off of my vehicle....but after only 2 days of having it I know have two issues. One is being taken care of, but my locks all of them don't work correctly (o my vehicle....but after only 2 days of having it I know have two issues. One is being taken care of, but my locks all of them don't work correctly (one in the backseat won't open) I have heard any response from the company that does repairs! More
by Llwilder77
Employees Worked With
NA
May 08, 2020
Delay after delay after delay. I finally received the vehicle and it had 961 additional miles on it. Remedy offer $100? Not proper compensation, sorry! vehicle and it had 961 additional miles on it. Remedy offer $100? Not proper compensation, sorry! More
by kttheman
Employees Worked With
Unknown
May 08, 2020
Simple. Fast. Easy. I was very skeptical about purchasing a car online during COVID. The process was super easy, I got text notifications when the Carvana team was proces I was very skeptical about purchasing a car online during COVID. The process was super easy, I got text notifications when the Carvana team was processing my information. Our driver was super helpful with explaining all documents at drop off - contactless. I am so happy with my new Subaru! Thank you Carvana. More
by krtruran
Employees Worked With
n.a
May 08, 2020
This has been the best experience in buying a vehicle that I've ever had. No haggle, hands free and everyone that I've spoken to were so friendly and professional, down to the delivery. Easiest thing eve that I've ever had. No haggle, hands free and everyone that I've spoken to were so friendly and professional, down to the delivery. Easiest thing ever!! This was my first but will not be my last. More
by chellecoy
Employees Worked With
I wish I could remember
May 08, 2020
First experience with Carvana and its terrible, terrible, terrible. I ordered a 2017 Mercedes Benz E300 since April 28th it’s now May 8th. And once again car got rescheduled again to May 12th. Im paying insu terrible. I ordered a 2017 Mercedes Benz E300 since April 28th it’s now May 8th. And once again car got rescheduled again to May 12th. Im paying insurance for a car that’s not even here. Every time I call support they tell me different lies. One dude even told me the car is possibly stolen. I’m very sick of this company. I’m tired of the lies. Where is the car?! Why is the date keep getting pushed back? Never again would I deal with this company! I get told it’s going through registration process then I’m told the car can’t be located! A whole month about to pass again and insurance about to take their money again. Very sad I’m reporting this to someone who can investigate and hold this company accountable for its actions. More
by Shanicekalphat
Employees Worked With
So many lost count
May 08, 2020
Sold a car that has been in an accident I bought a jeep in April and within two weeks I found out that it has been in a car accident. When I bought it I paid full price and was told that the I bought a jeep in April and within two weeks I found out that it has been in a car accident. When I bought it I paid full price and was told that the vehicle had a clean bill of health with no accidents. Well after taking it to the repair shop that carvana told me to go to they found that it has been in a accident. Carvana is giving me the run around and saying that this never happens. Do not buy from carvana they sell cars that have been hit and in accidents and say it never happens. Shame on you Carvana. More
by apman2019
Employees Worked With
DJ, Luis
May 07, 2020
Very smooth process. The delivery driver was awesome. Everything and everyone about the car buying process is made so much easier on Carvana. Thanks for the help Everything and everyone about the car buying process is made so much easier on Carvana. Thanks for the help More
by ekaufman0
Employees Worked With
Shaun the delivery driver
May 07, 2020
Great until the 8th day. A problem I do not understand with the registration and title. Called waiting for a call back. Something about a discrepancy in the mileage. A problem that seems to say to me you with the registration and title. Called waiting for a call back. Something about a discrepancy in the mileage. A problem that seems to say to me you didn't have the right to sell this vehicle. More
by rmclmka
Employees Worked With
John
