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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
May 07, 2020
Purchasing A Car During A Pandemic I'm very pleased with how easy it was to purchase through Carvana. I don't know if the transactions are always so smooth, but during a time when every I'm very pleased with how easy it was to purchase through Carvana. I don't know if the transactions are always so smooth, but during a time when everything is practically flipped upside down, Carvana made buying a car easy. Thank you to all the wonderful people who put up with my constant phone calls and questions. Everyone was patient, knowledgeable and helpful. Y'all ROCK! Stacey M ~ San Diego, CA More
by stasiam1966
Employees Worked With
Derek, Ashley
May 07, 2020
Charged a premium price but problems with my car The reason I liked the idea of Carvana was the home-delivery service and the convenience of it all. However, I'd much rather skip the home-delivery an The reason I liked the idea of Carvana was the home-delivery service and the convenience of it all. However, I'd much rather skip the home-delivery and go into a dealership from now on given the problems that I had with the car. The detailing was REALLY bad. There were a couple of scuffs and scratches on the outside of the car and the interior didn't look as good as I had expected it would. If you're going to pay a premium price for a used car it better be the best. And the car they delivered was nowhere near the best. I expected much better for the high price that I paid. I could of done much better at a regular dealership and save thousands instead of paying top dollar More
by Mike1985
Employees Worked With
All employess
May 07, 2020
Months after purchase still waiting on the FOB to unlock car I have purchased two cars through Carvana. My second purchase arrived with a bad FOB. The delivery driver put in a work order. Months later we have st I have purchased two cars through Carvana. My second purchase arrived with a bad FOB. The delivery driver put in a work order. Months later we have still not received it. I have the alarm go off every time I have to get into the car after locking it. Otherwise has been a good purchase have no idea how to resolve the issue. I suggest they add customer service to their app More
by Rschlicher
Employees Worked With
Delivery driver very nice guy
May 07, 2020
Started out well but quickly went south If I would've filled this survey out when I first received it .... I would've rated it a 5. We told everyone what a cool experience this was to buy a If I would've filled this survey out when I first received it .... I would've rated it a 5. We told everyone what a cool experience this was to buy a car without the hassel of the dealership. Shopping for, paper signing and delivery went reasonably well. Post sale Customer service after was a nightmare. We had difficulty getting follow thru for Limited Power of attorney paper work to be sent to us for our plates. Some one kept dropping the ball and stories kept changing. We still haven't received our plates...the temporaries expire in 2 days. But the worst, the "never recommend Carvana" was when it was finally warm enough to install the soft top to our purchased wrangler and it did not have the back window or cross bar included. When we were able to get in touch with someone they said its an "as is" sale. Then another person told us because it was outside of 30 days of purchasing(it was 39) it was our tough luck. I just feel like that is crappy customer service. It was advertised that it came with the hard and soft top. Not the soft top without the back window. Lesson learned. More
by Turnip22
Employees Worked With
Tanya, Jacob, and others
May 06, 2020
Best car buying experience I ever had! I didn't have to spend hours at a dealership or deal with any salesmen. The process was fast. I probably spent 25 minutes tops trading my vehicle in and picking up my spend hours at a dealership or deal with any salesmen. The process was fast. I probably spent 25 minutes tops trading my vehicle in and picking up my new one. I did have a missing magnetic clutch relay on my vehicle but the warranty took care of it. More
by Tendeh
Employees Worked With
Jim
May 06, 2020
Car is good, math was decent. Car arrived with an undisclosed ding and no 2nd key and they agreed to fix both but a hassle to have to take the car to two different shops post sale to resolve. So far undisclosed ding and no 2nd key and they agreed to fix both but a hassle to have to take the car to two different shops post sale to resolve. So far so good though. More
by Ken
Employees Worked With
Greg
May 06, 2020
AMAZING experience from beginning to end! Everyone was very helpful and knowledgeable. Would do it again and will definitely be referring all my friends and neighbors! Thank you Carvana! very helpful and knowledgeable. Would do it again and will definitely be referring all my friends and neighbors! Thank you Carvana! More
by dndbiz
Employees Worked With
Jessica
May 06, 2020
First experience buying car online My daughter purchased truck and then sold them her car, she had a great experience so I thought ok let’s give it a try. Easiest purchase I have every My daughter purchased truck and then sold them her car, she had a great experience so I thought ok let’s give it a try. Easiest purchase I have every made plus for us inexperienced computer folks it was simple. Forgot the young lady on the phone name who answer all my questions, she was wonderful. The delivery man very knowledgeable, reassuring, not pushy, even followed up with me the next day over my concern for the chipped windshield. More
by Wheeler1780
Employees Worked With
Don’t remember her name.
May 06, 2020
Quick, simple and easy to complete without help. Very customizable for your needs and great service. Delivered directly to my home with phone calls to let me know when it was on the way. customizable for your needs and great service. Delivered directly to my home with phone calls to let me know when it was on the way. More
by jdrichardson08
Employees Worked With
Tory
May 06, 2020
I had a Great Experience with the purchasing process, however, very slow with information after purchase. I set my delivery date, then waited, Date kept changing with no one informing me. I was paying in however, very slow with information after purchase. I set my delivery date, then waited, Date kept changing with no one informing me. I was paying insurance for a car I didn’t even have. I had to keep calling with no call back. Finally delivery was no problem. More
by Mimi
Employees Worked With
Can’t remember
