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Carvana

Tempe, AZ

3.3
10,135 Reviews

HQ

Tempe, AZ

85281

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10,135 Reviews of Carvana

May 07, 2020

Awesome as far as the vehicle. Clean a couple of scratches that were not shown , but you stepped up and arranged for it to be fixed. No charge. Excellent I have already received numerous complemen More

by Stormzandk
Recommend Dealer
Yes
Employees Worked With
Damm crs
May 07, 2020

I had an extremely good experience with you guys. Definitely the future of car buying. Definitely recommend to anyone to use Carvanna for their next car purchase More

by benroundstattoo
Recommend Dealer
Yes
Employees Worked With
Don’t remember. But he was awesome.
May 07, 2020

This was the easiest and most pleasant car buying experience ever! No hassles or haggling over price of car or trade in value. Beginning to end less than an hour. Car delivery was flawless. The car i More

by picklevan2
Recommend Dealer
Yes
Employees Worked With
Alex, Eric , Clay
May 07, 2020

Best way to buy a vehicle yet Excellent selection and so very easy to buy. At home delivery experience was outstanding. We did have some issues with sub-standard detailing and a n More

by tomsekde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Hartge delivery/ pickup and others on phone
May 07, 2020

Easiest car transaction I have ever experienced. Found the car and financed all through Carvana. The delivery was as promised and the car is beautiful! More

by Leighmaryn
Recommend Dealer
Yes
Employees Worked With
Delivery
May 07, 2020

Amazing Experience!! This was the easiest and best car buying experience i have ever had!! I will never buy a car any other way other than Carvana again. The process was s More

by jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall
May 07, 2020

The process for beginning to end was painless and so easy. I’ve purchased vehicles from dealerships and from private owners and I’ll never go that route again. More

by jpburkeiv
Recommend Dealer
Yes
Employees Worked With
All employees
May 07, 2020

Purchasing A Car During A Pandemic I'm very pleased with how easy it was to purchase through Carvana. I don't know if the transactions are always so smooth, but during a time when every More

by stasiam1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek, Ashley
May 07, 2020

Charged a premium price but problems with my car The reason I liked the idea of Carvana was the home-delivery service and the convenience of it all. However, I'd much rather skip the home-delivery an More

by Mike1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All employess
May 08, 2020 -

Carvana responded

Thank you for taking the time to provide us feedback on your recent purchase. Carvana aims to provide customers with an exceptional car-buying experience and it is disheartening to hear yours did not live up to these expectations. To hear about the condition your vehicle was delivered in, is truly disappointing, especially during these difficult times. Our goal is to provide a seamless process from start to finish, including full transparency of labeling the 3-5 most prominent imperfections in our 360-degree tour and our 7-Day Money-Back Guarantee to ensure the vehicle is meeting our customer’s satisfaction. Additionally, our vehicles go through a 150-point inspection which ensures the safety and cleanliness of our vehicles before delivery. We are sorry to hear that your vehicle was not thoroughly cleaned as that is not a part of our standards. Please reach out to our Customer Care team at (800) 333-4554, as we are unable to locate your account, so we can reach a resolution together for your experience that transpired. We look forward to speaking with you.

May 07, 2020

Months after purchase still waiting on the FOB to unlock car I have purchased two cars through Carvana. My second purchase arrived with a bad FOB. The delivery driver put in a work order. Months later we have st More

by Rschlicher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Delivery driver very nice guy
May 08, 2020 -

Carvana responded

Thank you for giving us insight into your honest feedback regarding the mechanical concerns with your vehicle. Please accept our cordial apologies for the issues you have experienced and the additional stress that we have added to your life. We do aim to provide our customers with an exceptional car-buying experience as well as high-quality pre-owned vehicles. Furthermore, it is imperative that we work as meticulously as possible to ensure that vehicles are up to our standards and pass our rigorous 150-point inspection. In order to ensure pristine customer service, we do heavily rely on customer feedback like yours to improve on our processes and procedures, and for that, we thank you. After further review, it appears that all issues have been addressed and resolved with our Repair Specialists, but if there is anything we can do to make things right, please reach out to us at (800) 333-4554 to put your mind at ease.

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