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Carvana
Tempe, AZ
10,135 Reviews
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10,135 Reviews of Carvana
May 07, 2020
Started out well but quickly went south If I would've filled this survey out when I first received it .... I would've rated it a 5. We told everyone what a cool experience this was to buy a If I would've filled this survey out when I first received it .... I would've rated it a 5. We told everyone what a cool experience this was to buy a car without the hassel of the dealership. Shopping for, paper signing and delivery went reasonably well. Post sale Customer service after was a nightmare. We had difficulty getting follow thru for Limited Power of attorney paper work to be sent to us for our plates. Some one kept dropping the ball and stories kept changing. We still haven't received our plates...the temporaries expire in 2 days. But the worst, the "never recommend Carvana" was when it was finally warm enough to install the soft top to our purchased wrangler and it did not have the back window or cross bar included. When we were able to get in touch with someone they said its an "as is" sale. Then another person told us because it was outside of 30 days of purchasing(it was 39) it was our tough luck. I just feel like that is crappy customer service. It was advertised that it came with the hard and soft top. Not the soft top without the back window. Lesson learned. More
by Turnip22
Employees Worked With
Tanya, Jacob, and others
May 06, 2020
Best car buying experience I ever had! I didn't have to spend hours at a dealership or deal with any salesmen. The process was fast. I probably spent 25 minutes tops trading my vehicle in and picking up my spend hours at a dealership or deal with any salesmen. The process was fast. I probably spent 25 minutes tops trading my vehicle in and picking up my new one. I did have a missing magnetic clutch relay on my vehicle but the warranty took care of it. More
by Tendeh
Employees Worked With
Jim
May 06, 2020
Car is good, math was decent. Car arrived with an undisclosed ding and no 2nd key and they agreed to fix both but a hassle to have to take the car to two different shops post sale to resolve. So far undisclosed ding and no 2nd key and they agreed to fix both but a hassle to have to take the car to two different shops post sale to resolve. So far so good though. More
by Ken
Employees Worked With
Greg
May 06, 2020
AMAZING experience from beginning to end! Everyone was very helpful and knowledgeable. Would do it again and will definitely be referring all my friends and neighbors! Thank you Carvana! very helpful and knowledgeable. Would do it again and will definitely be referring all my friends and neighbors! Thank you Carvana! More
by dndbiz
Employees Worked With
Jessica
May 06, 2020
First experience buying car online My daughter purchased truck and then sold them her car, she had a great experience so I thought ok let’s give it a try. Easiest purchase I have every My daughter purchased truck and then sold them her car, she had a great experience so I thought ok let’s give it a try. Easiest purchase I have every made plus for us inexperienced computer folks it was simple. Forgot the young lady on the phone name who answer all my questions, she was wonderful. The delivery man very knowledgeable, reassuring, not pushy, even followed up with me the next day over my concern for the chipped windshield. More
by Wheeler1780
Employees Worked With
Don’t remember her name.
May 06, 2020
Quick, simple and easy to complete without help. Very customizable for your needs and great service. Delivered directly to my home with phone calls to let me know when it was on the way. customizable for your needs and great service. Delivered directly to my home with phone calls to let me know when it was on the way. More
by jdrichardson08
Employees Worked With
Tory
May 06, 2020
I had a Great Experience with the purchasing process, however, very slow with information after purchase. I set my delivery date, then waited, Date kept changing with no one informing me. I was paying in however, very slow with information after purchase. I set my delivery date, then waited, Date kept changing with no one informing me. I was paying insurance for a car I didn’t even have. I had to keep calling with no call back. Finally delivery was no problem. More
by Mimi
Employees Worked With
Can’t remember
May 06, 2020
What a wonderful experience it was dealing with you all there.I am more than Happy with my purchase and want to say Thank You so much!!! there.I am more than Happy with my purchase and want to say Thank You so much!!! More
by dawnuu
Employees Worked With
Don't know but all were a great help
May 06, 2020
So who doesn't dread the negotiation at a regular dealer? The aggressive sales person who intercepts you on the lot? No thanks. Skip all that. Easy to find just what you want online, Carvana makes purcha The aggressive sales person who intercepts you on the lot? No thanks. Skip all that. Easy to find just what you want online, Carvana makes purchasing a car and all the legal paperwork that goes with it as easy as possible. Everyone I dealt with was very friendly. Great experience all around. More
by troymehlenbacher
Employees Worked With
Carla
May 06, 2020
Love carvana it made buying a car harmless. No pushy nagging car salesman. The vehicles were priced right easy financing and no worries. It took just over a week to receive my car. Ty carvana nagging car salesman. The vehicles were priced right easy financing and no worries. It took just over a week to receive my car. Ty carvana More
by mike
Employees Worked With
A woman from Rochester ny
