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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
May 03, 2020
This was the easiest car shopping experience of my life! I won’t go back to traditional dealerships in the future. 7 days to decide and return if it’s not as I had wished was icing on the cake. i would’ve s I won’t go back to traditional dealerships in the future. 7 days to decide and return if it’s not as I had wished was icing on the cake. i would’ve spent hours in a dealership. More
by Alvarez.jennifer
Employees Worked With
Matt
May 03, 2020
Very amazed at Carvana from start to delivery very smooth process .advocates are very helpful Did not feel pressured at any time . Will definetly Recommend to friends and family .. 5 stars for carvana process .advocates are very helpful Did not feel pressured at any time . Will definetly Recommend to friends and family .. 5 stars for carvana More
by Sal fernandez
Employees Worked With
Vanessa Nieves
May 03, 2020
Very satisfied with my purchase. Everyone I had contact with was very knowledgeable, professional, and helpful. Carvana was the most hassle free and painless car buying experience I h Everyone I had contact with was very knowledgeable, professional, and helpful. Carvana was the most hassle free and painless car buying experience I have had to date. Would highly reccomend. More
by airman.leebaer
Employees Worked With
Seth was my delivery rep, but everyone I spoke with was fantastic.
May 03, 2020
I would of given 5 stars but I was disappointed in the quality of the cleaning/detailing of the car. Other than that we were very satisfied and happy with the start to end process, including delivery. Tha quality of the cleaning/detailing of the car. Other than that we were very satisfied and happy with the start to end process, including delivery. Thank you, we will return. More
by Alisha Weatherford
Employees Worked With
Unsure
May 03, 2020
The overall experience was excellent from start to finish 👍🏾👍🏾 The test drive on delivery was a delight. The experience was my best one yet when purchasing a vehicle. 👍🏾👍🏾 The test drive on delivery was a delight. The experience was my best one yet when purchasing a vehicle. More
by PSG1
Employees Worked With
Jeff and Cindy
May 03, 2020
The price was great but the process when using an outside bank was very frustrating and time consuming. I give 3 stars because the process was so bad. I would have given 5 stars if the process was better. bank was very frustrating and time consuming. I give 3 stars because the process was so bad. I would have given 5 stars if the process was better. More
by Aleidawyant
Employees Worked With
Kasim
May 03, 2020
Was delivered on time. Check processed on time. Registration processed on time. HOWEVER, more dings and scratches then was shown on 360. When complained gave me $100. They could careless after you Registration processed on time. HOWEVER, more dings and scratches then was shown on 360. When complained gave me $100. They could careless after you receive the car. Friend told me still decent deal so kept the car. Customer service is fast but really is fast response to say "sucks to be you, we don't care" More
by DontUseThem
Employees Worked With
Nathan
May 02, 2020
Do not buy online!!! The buying process was easy, but that was the only good thing about this. The damage CARVANA discloses is no were near close to whats actually damaged The buying process was easy, but that was the only good thing about this. The damage CARVANA discloses is no were near close to whats actually damaged on the vehicle. After taking possession of the vehicle and taking time to fully inspect everything I am disgusted with CARVANA. I paid to have the vehicle detailed because there were remnants of the previous owner such as dead skills cells, a joint under the seat, the steering wheel was sticky with god knows what and the vehicle exterior was coated in over spray. You would figure during this pandemic they would do a better job cleaning and disinfecting a vehicle but that is not the case. After the detail I went to a reputable body shop that is in the CARVANA/SILVERROCK in network facility and they wrote a $3000+ estimate to fix everything undisclosed. Included in this estimate was cosmetic and safety related issues in which CARVANA/SILVERROCK denied to fix! When I inquired as to why they denied my claim they said they don't cover cosmetic damages. What about the safety related issues? Denied! The driver seat belt gets stuck INSIDE of the seat because the seat back has been torn through (not disclosed to me before,upon or after purchase) as well as the front safety driver assist camera are upside down causing the feature to not function. Buyer Beware!! More
by vcrodriguez86
Employees Worked With
online sales
May 02, 2020
Carvana is a breath of fresh air when it comes to car buying. Best experience I've ever had. It really is a no hassle, no haggle, no nonsense online dealership. Searching for a vehicle was fun. Doing a t buying. Best experience I've ever had. It really is a no hassle, no haggle, no nonsense online dealership. Searching for a vehicle was fun. Doing a trade was easy. The purchase process was streamlined and delivery went exactly as they said it would. I've been recommending Carvana to everyone! More
by Matt
Employees Worked With
Carres
May 02, 2020
After dealing with a few local dealerships that couldn't keep their word. I decided to try Carvana, let me just say that it was thw best car buying experience I have ever had when trying to buy a car. The r keep their word. I decided to try Carvana, let me just say that it was thw best car buying experience I have ever had when trying to buy a car. The representatives that I spoke to were very nice, the delivery driver kept me informed about the delivery of the car, and the online experience of looking and picking out a car were great. I really liked that it gave me my exact terms for each car I looked at. That really helped with the process of picking out a car that I could afford from the down payment to the monthly payments. Thank uou Carvana for the best car buying experience ever. I have already told all my friends and family that this is the way to go, no hassles, no salesmans, no bs just straight forward info. So, Thanks again for the awesome experience. Will definitely recommend and would buy from Carvana again. More
by Barbwiregtrucking
Employees Worked With
None
