Carvana

Carvana responded

Thank you for sharing your feedback in regards to your Carvana experience. We strive to make our car buying process easy and stress-free for every customer to show our unique way of buying a car. It is never our intention to inconvenience our customers, and for that, we are extremely sorry for the hassle we have caused you. After reviewing the account, we are happy to see that we got the purchase of your vehicle completed and the vehicle delivered. Thank you for taking the time to provide your feedback. We will use this information to improve our process. If you have any questions or concerns please reach out to us at (800) 333-4554.

Carvana responded

Thank you for taking the time out of your day to share feedback about your recent experience with us. It is our goal to make the car buying process fast and transparent, and we are sorry to hear that you felt misled by our vehicle listing. At Carvana, we repair any imperfections that are beyond normal wear and tear during our 150 point inspection. For imperfections that are within normal wear and tear, we annotate the top 3-5 most severe on the vehicle listing for our customer peace of mind. We were unable to locate your account to look further into this matter, if you would like to discuss this matter further, we would encourage you to call us at (800) 333-4554.

Carvana responded

Thank you for taking the time to reach out with your feedback on your Carvana purchase. Our process requires that all of our vehicles go through a rigorous 150-point inspection to ensure our high standards. It is disheartening to hear about your experience with the cleanliness of the interior and cosmetic concerns. We apologize the vehicle did not meet our standards but most importantly your standards. After reviewing your account, we would like to further review your case. A member of our team has reached out and was not able to get in contact with you. Please give us a call back at your earliest convenience at (800) 333-4554.

Carvana responded

Thank you for leaving this thoughtful review. We are saddened to hear that you are enduring cosmetic issues with your vehicle. All of our vehicles are put through a rigorous 150-point inspection to ensure they meet our high-quality standards. If you are not happy with your vehicle choice, we offer a 7-day money-back guarantee, no questions asked. After reviewing your account, it looks as though we have attempted to communicate with you regarding this matter but have not been able to fully resolve it. Please give us a call at (800) 333-4554 for further assistance.

hittlerodrick responded

I have given you calls weekly? Now your company is telling me that I did not report the door issue in the first 7 days that was clearly due to an accident that was not reported (in the mechanic's words) but it goes through a 150 point inspection? Your company now says there is no recorded call or report in the first 7 days? explain why my car was in the shop at a certified VW dealer at your request 1.5 hrs from my home for 6 weeks (I have proof) 4 days after receiving the vehicle but you have no record now? One of the fob keys did not even work but it goes through 150 point inspection? You want me to call the same number that continues to lie and say I never called in the first 7 days to report the door issue? If your company was really willing to fix a 12K wrecked car that you delivered to my home you would give me a phone number to a manager who could really fix this issue? To All Future Customers Please Do Not Throw Your Money Away By Using This Company!