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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
April 23, 2020
car is awesome scratches in transport was not We got an awesome car from a great company with all the correct methods to sell cars safely in this corona virus times. The only complaint, in doing t We got an awesome car from a great company with all the correct methods to sell cars safely in this corona virus times. The only complaint, in doing this they have not stayed with their quality control of the sale and delivery of the cars. The jaguar we bought fully online financed and all, came scratched on the top like someone had put down a clipboard or similar and dragged it of the car leaving many scratches. The interior was sprayed down but not wiped up so there was spots of dried disinfectant all over the gauge screen and being the steering wheel. Both key fobs had a dead battery in them and the tires were not aired properly giving a warning on the dash. You would think selling cars these easy things would make customers rate a five star every time. All that being said Thank you Carvana. More
by firewoodtogo
Employees Worked With
all were good from the distance we were at
April 22, 2020
Hassle free This was the best and easiest car buying experience I have ever had. Price was great, great service. would highly recommend this to anyone looking f This was the best and easiest car buying experience I have ever had. Price was great, great service. would highly recommend this to anyone looking for a vehicle. More
by natbriangreen5
Employees Worked With
I don't remember :(
April 22, 2020
I purchased a van from Carvana and I'm not sure if I would again. There are far more scratches on the exterior and damage to the interior than reported. I think they used a cheap paint to cover up scr would again. There are far more scratches on the exterior and damage to the interior than reported. I think they used a cheap paint to cover up scratches, and even rust, that wore off after the 7 days was up. About day 10 of having the van it started leaking oil and it failed emissions. This van has been in the shop more than any of my other cars put together. The process was easy but I'm not sure it was worth it. More
by Reviewer01
Employees Worked With
I don't know
April 22, 2020
So this is my second car I’ve received through you all. The car is gorgeous and the gentleman Cody came and was very understanding, helpful and friendly. I’ve never had any issues with Carvana and as long The car is gorgeous and the gentleman Cody came and was very understanding, helpful and friendly. I’ve never had any issues with Carvana and as long as I purchase vehicles I will continue to spread word of mouth and buy from you myself. Keep being great. More
by erin.slater8892
Employees Worked With
Cody
April 22, 2020
Literally the BEST car buying experience I have ever had! From choosing my vehicle and the delivery to bring to finance on the app, I absolutely loved my experience. I am telling everyone I know about buyin From choosing my vehicle and the delivery to bring to finance on the app, I absolutely loved my experience. I am telling everyone I know about buying a car on Carvana. Thank you!! More
by stephcvaughn
Employees Worked With
Unsure
April 22, 2020
Great car buying experience! Great experience! We will buy a car this way again! No dealer...no hassle...just getting to the point, getting the best price, and you're done! Great experience! We will buy a car this way again! No dealer...no hassle...just getting to the point, getting the best price, and you're done! More
by carol
Employees Worked With
Brad
April 22, 2020
Lack of communication methods I tried to buy a car from carvana in the beginning of April. 22 days later I called because I was very upset because my car never arrived. They told m I tried to buy a car from carvana in the beginning of April. 22 days later I called because I was very upset because my car never arrived. They told me that my phone was not working and my phone company is the one to blame. This is ridiculous because they have my email, postal address and phone number and i never received a call or any form of communication from them after i signup paperwork and gave my bank information. I believe carvana employees are poorly trained in customer service and satisfaction. They canceled my order and I have to go somewhere else to get a car. during this crisis time they proved to be a scam dealer. More
by brianml4
Employees Worked With
Lady from arizona
April 22, 2020
Total let down. The car looked great online and passed it's 150 point inspection with flying colors. After accepting it I discovered several items had been misrepres The car looked great online and passed it's 150 point inspection with flying colors. After accepting it I discovered several items had been misrepresented. Sound system sounded horrible with several non functioning speaker, ("Audio System-Radio/CD/Telephone audio inputs, speaker operation, PASSED." -Carvana) The manual transmission clunked in and out of second and third gear, (" Automatic/manual transmission shift, paddle shift feature, PASSED." -Carvana) The battery box lid wasn't attached and was free to float around the engine compartment due to a non oem battery hold down, ("Battery (condition, fluid level, load test, PASSED." - Carvana) They refused to correct the issues and insisted my only remedy was to return the vehicle. They picked it up this morning. the process was easy and the delivery / pick-up people were great. More
by ctgoddard
Employees Worked With
Nina and Kylie
April 22, 2020
The whole process from start to finish was ABSOLUTELY AMAZING!! I had my approvals in under 5 mins and from there it was shopping for what I wanted. Delivery was outstanding and the 7 day test own beats AMAZING!! I had my approvals in under 5 mins and from there it was shopping for what I wanted. Delivery was outstanding and the 7 day test own beats the 7 minute test drive ANY DAY!!! The vehicle was EXACTLY as described and definitely what I had been searching for. I definitely recommend this buying experience over the old spend a day at the dealership. I shopped from my couch and that in itself is waaaaay more comfy than those delership chairs anyday!! More
by Tracy Y
Employees Worked With
delivery driver
