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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 21, 2020

Awesome dealership I loved the transaction with Carvana. The process was straight forward and easy. Their selection of vehicle is extensive and their prices are very c More

by sylvia.feijoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
April 21, 2020

The Future of Car Burying As a first time buyer of a newer car, Carvana did excellent in being an advocate, especially with the COVID 19 pandemic in place. Keep up the good wo More

by shieldman0007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several. Apologize if lack of memory. Much on my plate during this period of time.
April 21, 2020

Rip Off Finance Charges I already had a pre-approval from Capital one at 5% with 10% down, these con artists at Carvana wanted to charge me almost 18% with more than 30% down More

by salah2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no one in particular
Apr 22, 2020 -

Carvana responded

Thank you for providing feedback to us. At Carvana, we want our customers to have all of the information when it comes to financing at their fingertips. We are completely transparent with the terms based on your personal information and if they are not to your liking, we will gladly work with your third party loan servicer. Please accept our apologies for any confusion in our process. After attempting to review your account for further assistance, we were unable to locate it. If you have any questions and would like to give us a call, please know we are always willing to help at (800) 333-4554.

Apr 22, 2020 -

salah2015 responded

My account is under salahbalboul@gmail.com. This is what I registered for on Carvana. You can see my profile there.

April 20, 2020

Im rating the issue I had with the car.The Jeep Patriot Im rating the issue I had with the car. The Jeep Patriot was listed as a AUTOMATIC drive; when the car was delivered, the driver stated that it was More

by skjohnson0824
Recommend Dealer
No
Employees Worked With
Joy
Apr 22, 2020 -

Carvana responded

Thank you for taking the time to provide feedback to us about your experience. We are sorry that the first vehicle you had delivered had a mistake with it's listing. All of our vehicles have their details listed on the website as well as an original window sticker, if obtainable, for your peace of mind. Nonetheless, we are happy that you called in and were able to find your ideal vehicle. We want our customers to be 100% satisfied with their purchase and if they are not, we are happy to assist in finding a new one during their 7-day money-back guarantee. We hope you are continuing to enjoy your vehicle and welcome you to the Carvana family.

April 20, 2020

Great Experience Bought a 2019 Rogue. Car was delivered in the condition represented on site. There was a chip/ crack on windshield that may have occurred during shipm More

by Happy customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various via telephone.
April 20, 2020

Surprisingly effortless!! Entire experience was quick, professional and surprisingly effortless. I was really expecting some sort of gotcha moment. However, my expectations w More

by Just Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Car Deliverer
April 19, 2020

This is the best car buying experience I’ve ever had! Honestly! I love my new car, the payments are super affordable (even with my not so perfect credit) and the car is beautiful. Literally the hardest p More

by Serynaford
Recommend Dealer
Yes
Employees Worked With
Rachel
April 19, 2020

Fantastic Experience! Even amidst the COVID pandemic, CARVANA handled every detail perfectly. The man who delivered my car was super nice, as was everyone I’ve talked to. It was also easy to get my insur More

by Kopskycorinne
Recommend Dealer
Yes
Employees Worked With
Sorry, I
April 19, 2020

Perfect way to buy a car if your an introvert and hate dealing with car salesman at your local dealership. No hassle, great prices, and quality vehicles. More

by caiti_c
Recommend Dealer
Yes
Employees Worked With
Aaron
April 19, 2020

Very easy process . I highly recommend ! Especially with me having so much bad luck with cars & dealerships this pass year alone but Carvana changed everything for the better . Wish I would have known about More

by akaiyah88
Recommend Dealer
Yes
Employees Worked With
Worked with several employees
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