Carvana

very frustrated and disappointed overall with the very frustrated and disappointed overall with the process. I did not purchase a Buick Encore first vehicle due to multiple concerns that were overloo very frustrated and disappointed overall with the process. I did not purchase a Buick Encore first vehicle due to multiple concerns that were overlooked prior to receiving the vehicle. I received lots of fellow phone calls on the Buick. I purchased the second vehicle GMC Terrain, however it too had failures that quality control missed. There were not any follow-up calls on the terrain; I had to engage all follow up phone calls on the terrain. The names listed below did their best to assist with situations that occurred with the purchase of the GMC Terrain. Silverrock is also a very difficult associated company to organize and work with it seems, having multiple call arounds to speak with a supervisors to follow through to get a repair finalized. I expected higher standards and a better process. More

We bought couple of cars from carvana but with current purchase we are unsatisfied. The car had a growling noise from back ; we took to carvana certified shop and they recommend to replace rotor and bra purchase we are unsatisfied. The car had a growling noise from back ; we took to carvana certified shop and they recommend to replace rotor and brake pad but neither carvana nor silver rock insurance paid for this issue. When caravana our a car on virtual lot they must fix these issues. Anyhow how, end up paying for the fix around $350 with another shop. More

Not quite ready to replace traditional dealerships I love the 2016 Cadillac XTS Vsport Platinum we found on Carvana and the purchasing process was fairly easy. The price was fair. Several problems occu I love the 2016 Cadillac XTS Vsport Platinum we found on Carvana and the purchasing process was fairly easy. The price was fair. Several problems occurred after the car was delivered. To her credit, the person delivering the car notified us before she came that she "detected a lingering smell of cigarette smoke" when she was getting the car ready to bring to us. We were given the option of rejecting the car before she brought it or she could bring it and we could decide then to either reject it or accept it with a 7 day return policy. I talked with a Carvana advocate. She said they would reimburse us $100 for having the car cleaned inside. We decided to have the car brought to us. It didn't have a slight smell - it reeked from smoke. There is no way this car could have been thoroughly cleaned or detailed before it was brought to us. A car dealer would have never put an expensive car like this on the lot that smelled like that inside. My wife has asthma and is allergic to cigarette smoke. She would not have been able to ride in tat car for long without it causing issues. We decided to keep the car at least for the 7 day return period. I tried 2 different odor eliminators. They didn't help much. I steam cleaned all the carpets in the car and in the trunk. That helped but didn't completely remove the smell. I cleaned every leather surface with a leather cleaner and put a leather conditioner on it. Didn't help much. I tried a vinegar solution on the leather. The car then smelled like a salad for a day. I paid a detailing service $199 (plus tax) to come out and do their odor removal service which involved cleaning the carpets, detailing it inside, and setting off an odor bomb. It helped but did not completely eliminate the smoke smell. Then I cleaned the carpets a second time with an odor neutralizing solution. A little better but the smell was not completely gone. While all this was going on, Carvana announced their plan to defer payments for 90 days with a new purchase. I contacted an advocate who said that yes, I would qualify for that since I was still in the 7 day return period - as long as I met some conditions. One of the conditions was that my employer cannot have informed us of any furlough plans. Mine did. We will all have 2 weeks of unpaid furlough between now and the end of May. I couldn't do the deferral. When she told me I didn't qualify, she said she was sorry for my economic hardship and she would be glad to help me find a different car that I can afford. I told her that I am not having an economic hardship and if I thought I couldn't afford the car I bought I would just turn it back in since I was still in the 7 day period. I didn't say much else because I don't like swearing at people. I wanted to defer the payments for 90 days because who wouldn't? It would be nice to not have a car payment for the next 3 months. I didn't appreciate her comments as I felt like they were condescending and she talked down to me as if I was getting ready to file bankruptcy and stick the financing company with an bad loan. By this time we were close to the deadline to return the car. I had already spent many hours and about $300 to get the smoke smell out. It was much better than when we first received it. We were back and forth on it a lot but we decided to keep the car since it is in such good shape and is a great car - other than what had become a faint, but still noticeable smoke smell. This particular model of car is not easy to find. Apparently they don't make very many at the top tier loaded with every feature imaginable. We were hoping we will eventually get all the smell out with some more products we have ordered. I don't know when the car dealerships will open up again and we wanted to do this car switch now. Carvana would have been great for that but they aren't quite ready for prime time yet. If they want to compete with the brick and mortar dealerships, they need to offer the same level of professionalism. I am convinced that they did nothing more with that car than just sweep it out and maybe wash the exterior. There was still sticker residue on the inside windshield and that smell was so prevalent. No reputable car dealer would have let someone look at a luxury car in that condition - let alone sell it to them. I am retiring in a few years and this may be the last car we buy in a very long time. Next time we buy it will probably not be with an online company because of the problems we had. More