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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 26, 2020
The first car was a week late and when it was delivered had very bad scratches all over the door, I refused the car.. Waited for the 2nd car to arrive and that was in good condition but needed front brakes had very bad scratches all over the door, I refused the car.. Waited for the 2nd car to arrive and that was in good condition but needed front brakes badly.. they claim to do an inspection of the vehicle and you would think the brakes would be the number 1 priority.. after all that they don't discount anything off the price of the vehicle that was over priced to begin with.. but I took the vehicle because my credit isn't the best and beggars can't be choosy. More
by Bryan
Employees Worked With
John
March 26, 2020
This was the simplest process in car buying I have ever experienced! The car was exactly as pictured in their website. I picked up my vehicle at the Birmingham, Alabama location and the representative was experienced! The car was exactly as pictured in their website. I picked up my vehicle at the Birmingham, Alabama location and the representative was professional and well knowledgeable. More
by audory
Employees Worked With
I cannot remember his name
March 26, 2020
Not enough words to describe all the crap I went through. When I received the vehicle it had a bad battery. The hassle to fix it was horrendous. From trying to get them to send my info to Silver Rock the com When I received the vehicle it had a bad battery. The hassle to fix it was horrendous. From trying to get them to send my info to Silver Rock the company they use for repairs to just getting it to the place to get it fix was a complete hassle. Calling Carvana then Silver Rock then back to Carvana. Over and over again for days. Then when I had it sent to one of Silver In network places I get a call saying that since it's under warranty it needs to go to the dealership. So I again have to call Carvana, Silver Rock then the dealership. Silver Rock notifies me that after that day the battery is no longer under warranty. So I have to make sure to get it there. I wish would have just got a car from a dealership. More
by Leedranick
Employees Worked With
Too many to name.
March 26, 2020
Great experience, Carvana is truly the way to buy and sell your car. Will Skvarca was very helpful and knowledgeable. Very happy with my transaction sell your car. Will Skvarca was very helpful and knowledgeable. Very happy with my transaction More
by Outlet1265
Employees Worked With
Will Skvarca
March 26, 2020
Extraordinary customer service Customer service is always the way I judge a company. Carvana has exceeded my expectations. I tried to order the car on my phone, but had troubles. Customer service is always the way I judge a company. Carvana has exceeded my expectations. I tried to order the car on my phone, but had troubles. I had to call in multiple times, and every single representative I reached was friendly and patient. Your delivery person brought my new car out in the pouring rain. She was getting drenched, and was happy to get me in my wheels. This is the very best way to buy a car! More
by AngelaNPhoenix
Employees Worked With
Shay Jones - and many others I don't remember names
March 26, 2020
Good that I did not have to go to a dealership.. but The car I bought had a problem with the axle. The firestone guys found it within 5 mins of me taking it to them on the 2nd day of purchasing. After th The car I bought had a problem with the axle. The firestone guys found it within 5 mins of me taking it to them on the 2nd day of purchasing. After that it took almost a week in the Jeep Dealership to get it fixed. Yes, the warranty provided by Carvana covered the cost and I did have the option to return the vehicle. But since I liked the vehicle and since it was perfectly okay other than the issue with axle, I decided to keep it. My only suggestion is, if Carvana can conduct a thorough test (firestone guys were able to figure out the issue very quickly, as I mentioned), I could saved a lot of time going to the dealership to get the issue fixed. Effectively, the time I thought I could save by buying the car online, I had to put for getting the car repaired. Customer service was great until I made the purchase, I did get return calls whenever the waiting time was more. But after the purchase, I did not see the same urgency. So, although I can see online car purchasing maybe the future, Carvana should do more to ensure the quality of the vehicles they are selling! More
by vinikrish
Employees Worked With
I am very bad in remembering names...
March 25, 2020
Had an appt and didn't take my vehicle, the check engine light was on so I took to dealer got it fixed and Trish set up appt was very helpful, next appt was awesome experience really fast and smooth process light was on so I took to dealer got it fixed and Trish set up appt was very helpful, next appt was awesome experience really fast and smooth process literally not even 15 minutes I was out with my check. More
by EgaGreenrcia12223
Employees Worked With
Trish
March 25, 2020
Best Car Buying Experience Ever I was very impressed by the whole experience purchasing my vehicle with this company. I would definitely recommend Carvana to family and friends. I r I was very impressed by the whole experience purchasing my vehicle with this company. I would definitely recommend Carvana to family and friends. I received great customer service with everyone who worked on my car buying experience. Thank you! More
by JRWqueen
Employees Worked With
Austin Rush, All employees
March 25, 2020
Best ever, No pressure to buy great customer service...this is definitely My new way of car buying. From shopping online front door delivery GREAT service...this is definitely My new way of car buying. From shopping online front door delivery GREAT More
by Fran69
Employees Worked With
Sorry don't remember any names they all was very professional
March 25, 2020
Couldn't have had a better experience! My car was in a display case upon arrival and made me feel like a star! The car was in better than expected condition and the customer service was absolutely awesome display case upon arrival and made me feel like a star! The car was in better than expected condition and the customer service was absolutely awesome! More
by traceydame1111
Employees Worked With
I can't remember her name but she was great
