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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 24, 2020
Most amazing car buying experience I’ve ever had. I was a bit skeptical but now that I have my car aeveral weeks in it’s the best decision I made. The car is amazing, customer service is perfect and I would bit skeptical but now that I have my car aeveral weeks in it’s the best decision I made. The car is amazing, customer service is perfect and I would definitely recommend it to anyone in the market! More
by Jordanwalden117
Employees Worked With
Jeff
March 24, 2020
OK and Easy Easy to do. Car was less than perfect which pictures did not show. Carvana has worked to make this right as best they could. Lack of personal contact Easy to do. Car was less than perfect which pictures did not show. Carvana has worked to make this right as best they could. Lack of personal contact over phone or text was a little troubling. More
by johnlpeterson8231
Employees Worked With
I did not get any names
March 24, 2020
Carvana made my car buying process really simple !!! Being able to view the inventory from home and place what I liked on a basket for purchase Wowed me!!! The only complaint that I do have is that my v Being able to view the inventory from home and place what I liked on a basket for purchase Wowed me!!! The only complaint that I do have is that my vehicle was delayed a few times but even that can be overlooked . They delivered the vehicle of my choice to the local dealer in my city . I was offered top dollar for my vehicle after going to other dealerships and being offered almost nothing . I would recommend Carvana!!! The dealers there are great .. More
by Savannahb83
Employees Worked With
Unknown name
March 24, 2020
Just did not like that my delivery date was pushed back because the car could not fit on the truck. But they specialize and car delivery. The delivery date was pushed back a whole week, with no compensatio because the car could not fit on the truck. But they specialize and car delivery. The delivery date was pushed back a whole week, with no compensation. If you need a car ASAP I would not choose them. My car had a scratch that had to be done during transport, and they offered me only 100.00 instead of fixing the scratch and dent. Otherwise the delivery possible went smooth, the reason I did not switch out of the car because I needed the car and now we are in the middle of a crisis and car dealers are basically closed. More
by Edolphy1122
Employees Worked With
Aaron
March 24, 2020
Wonderful Experience So easy and simplified...I will never buy another car any other way. Carvana is the way to go! Thank you for being so wonderful So easy and simplified...I will never buy another car any other way. Carvana is the way to go! Thank you for being so wonderful More
by aloving0818
Employees Worked With
do not remember name
March 24, 2020
I was referred to your company by Guadalupe Guzman who bought a car from you in 2019. Your field advocate who delivered my car to me told me I would get a 500 credit for being referred. I have talked to t bought a car from you in 2019. Your field advocate who delivered my car to me told me I would get a 500 credit for being referred. I have talked to three of your advocates in your call center and not one has returned a call to me or confirmed the credit. Each one promised me a same day callback. More
by seazelcuts
Employees Worked With
it would be in notes
March 24, 2020
Great experience selling my 2012 for focus. Carvana contacted me after seeing my add and made me an offer that was just a little bit less then I thought I could get selling myself. Cain was the salesp contacted me after seeing my add and made me an offer that was just a little bit less then I thought I could get selling myself. Cain was the salesperson and he was great. More
by Hollandthegreat
Employees Worked With
Cain was salesperson. Brian picked up the car.
March 24, 2020
The service was great. The rep that came to house took his time to go over all of the paperwork and let me fully inspect the vehicle as much as I could, even jack up the car to check underneath for visibl his time to go over all of the paperwork and let me fully inspect the vehicle as much as I could, even jack up the car to check underneath for visible leaks. I only wish the pictures showed a little more of the defects in the car before it arrived. Nothing major, but was a couple extra dings in the vehicle that I noticed that weren’t in the pictures. Hardly noticeable, but definitely present. Overall, a great car and a great experience. More
by eric.landolf
Employees Worked With
Do not remember at this time.
March 24, 2020
Just OK The overall experience was just OK. I think they easily could have made the experience excellent. I would recommend Carvana if you can find the car yo The overall experience was just OK. I think they easily could have made the experience excellent. I would recommend Carvana if you can find the car you are looking for and for the price you are looking for - that is why I chose them. However, the day after taking delivery of my car, a Lincoln MKX, we noticed it was leaking oil. Luckily, my husband and I were both working from home due to Covid-19. We immediately took it an authorized service facility. It took them 1/2 a day to look the car over and they determined there was a MAJOR oil leak due to a cracked oil pan. The car has only has 30,000 miles. The authorized service facility referred us to the dealership for repairs since the car still has manufacturer warranty, but the dealership couldn't get us in until the next day and it took them a day to look over the car and determine if the repairs were covered by warranty. Luckily they were, or we would have returned the car. This was all disappointing because Carvana claims to do a 150 point inspection and mechanics at both service facilities said there's no way it could have been missed (possible this could have happened during transportation?) So I was not able to even drive my car for 2 of the 7 day "test drive". On top of this, after finally being able to have the car back in our possession on day 5 we realize the car was listed to have an upgrade sound system - however I found the window sticker in the vehicle and no such option was on the car. When we called Carvana customer service they gave us an excuse why listings are sometimes inaccurate and offered us $100 for the "misrepresentation" The upgraded sound system is worth much more than that and if Carvana is going to exclusively sell cars online - I would think the accurate listing are the most important part of their business. Lastly, the car was filthy inside. I don't think it was just poorly clean - I don't think it was cleaned at all. I had to complain about this to get $100 toward detailing. In the end we kept the car - it was exactly what I was looking for and for a price I was willing to pay. My experience could have easily been excellent had Carvana paid more attention to details. No one wants to receive a car that needs repairs immediately or receive a dirty car. More
by Rachel R
Employees Worked With
Amanda; Jacob; Trina
March 24, 2020
Carvana was all great until the vehicle registration process. They didn’t explain the vehicle registration process clearly and with regards to the local taxes and title. When I called to verify with you process. They didn’t explain the vehicle registration process clearly and with regards to the local taxes and title. When I called to verify with your helpline, the staff was irritated and was not friendly with regards to the reply. More
by Arielle
Employees Worked With
Jeff
