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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

March 24, 2020

Carvana was all great until the vehicle registration process. They didn’t explain the vehicle registration process clearly and with regards to the local taxes and title. When I called to verify with you More

by Arielle
Recommend Dealer
No
Employees Worked With
Jeff
Mar 26, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us. We always work as diligently as possible to ensure that vehicles are transported and delivered on time, so it is disheartening to hear that you encountered delays in your purchase. In addition, Carvana aims to provide customers with an exceptional car-buying process coupled with high-quality pre-owned cars. We are truly sorry that your vehicle arrived with more wear than anticipated. Overall, your experience does not reflect the convenience and ease that we hope to provide for every customer. After reviewing your account, it does look like you worked with our Inside Team to have your concerns addressed. If you have any additional questions please reach out at (800) 333-4554 and we will be more than happy to assist.

March 24, 2020

So far it's been a GREAT!!!, experience the whole process is definitely easy the car was delivered right on time. Very professional agent. NP More

by Procareer1st
Recommend Dealer
Yes
Employees Worked With
Tyler
March 24, 2020

Excellent, Pleasant experience Very pleased. Software was straightforward and easy to use. The people were pleasant and kept me informed every step of the way. I only had to speak More

by Df
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names
March 24, 2020

Constant communication along the way. Ease of financing. Prompt and professional delivery. Honored warranty without hassle. Helped find repair facilities in my area. Definitely would buy grime Carvana agai More

by AmyP
Recommend Dealer
Yes
Employees Worked With
I cannot recall
March 23, 2020

I’ve never imagined buying a car online. Getting financed and selecting our new 2018 Sportage was 1/4 the time I would’ve spent at the dealership. The customer Service and follow up was a one More

by erica
Recommend Dealer
Yes
Employees Worked With
Justin
March 23, 2020

Process was quick, easy, and painless. Sales associate reaches out and was helpful, communicative and informative. Offer was reasonable and pick-up took around 10 minutes. Overall great experience and wou More

by wcolerobertson
Recommend Dealer
Yes
Employees Worked With
Andrew
March 23, 2020

Seamless and LOVE my new car So easy to manage. They worked with me and reserved my car after I hit a slight financial hiccup. The employees had patience and were very upbeat on t More

by mwkavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
March 23, 2020

We originally were to purchase a 2014 Ford F-150. The truck had a mechanical issue found prior to delivery. We opted to swap it for a 2013 Ford F-150. Needless to say we had a bit of a rough start. We More

by Florida Buckeye
Recommend Dealer
Yes
Employees Worked With
Melissa
March 23, 2020

Awesome concept! Super easy and convenient. Yes you really do get a big token and get to put it into the vending machine! FUN experience! More

by vjtbq
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
March 23, 2020

Great company to virtually purchase a car from. Everyone was so friendly, nice, and extremely responsive to all of my questions. I would highly recommend this company to anyone who hates spending hours at a More

by Katherine.lange001
Recommend Dealer
Yes
Employees Worked With
Luis, Ashley
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