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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 23, 2020
Did not clean car before delivery, Found a used tampon My wife and I purchased a 2019 Hyundai Tuscon from Carvana last week. When it was delivered we were so excited. They Delivered the vehicle at 7 pm an My wife and I purchased a 2019 Hyundai Tuscon from Carvana last week. When it was delivered we were so excited. They Delivered the vehicle at 7 pm and gave us 15 min to test drive. The Vehicle drove great so we signed and were done. The next day I go out to check out the vehicle (since it was dark and raining the night before. I was shocked how filthy everything was inside of the vehicle. In the space tire compartment I found an old Enterprise rental agreement and a used tampon, Uhh... when I looked inside of the vehicle it was disgusting, food all over the back seats, straw wrappers under the seats. Needless to say I called to inform them of the problem. The first person I spoke with calmed me down and reassured me they would cover the cost to have it detailed and she would call me back to iron out the details. Didn't hear anything so I called back. The second person informed me they would not cover the cost of a full detail and disinfecting, But credit me $100. With everything going on I can not believe they would not clean a car before delivering. More
by geffert.joseph3
Employees Worked With
various people
March 23, 2020
Trish was awesone from the beginnin to the end. She was very responsive and always welcome to answer any questions I had. I will for sure work with her when I need to sell the car. very responsive and always welcome to answer any questions I had. I will for sure work with her when I need to sell the car. More
by Jerry
Employees Worked With
Trish
March 23, 2020
I had listed my car FSBO and Cain from Carvana reached out to me. Everything with them purchasing my vehicle was seamless and productive. Very happy. out to me. Everything with them purchasing my vehicle was seamless and productive. Very happy. More
by Martuccimike
Employees Worked With
Cain with Boost
March 22, 2020
What an amazing selling experience.. Jan was my contact person throughout the whole process.. .. I was treated very well..and it could not have been a smoother transition.. Thank You Jan... Thank You CARVA person throughout the whole process.. .. I was treated very well..and it could not have been a smoother transition.. Thank You Jan... Thank You CARVANA... More
by Heather
Employees Worked With
Jan
March 22, 2020
Easiest car sale transaction I’ve ever completed! Carvana offered me $2,200 more for my car than CarMax ($10,209 vs. $8,000). I provided my VIN and they made the offer. I scanned and emailed them my Carvana offered me $2,200 more for my car than CarMax ($10,209 vs. $8,000). I provided my VIN and they made the offer. I scanned and emailed them my title and drivers license. Two days later a Carvana employee came to my house, took a few pictures, and drove it around the block. I signed 3 documents, he gave me a check for $10,209, then he drove away in the car. It took less than 30 minutes. Not only did I receive an excellent price for my car, but the process could not have been any simpler. Thank you Alison! More
by Rob W
Employees Worked With
Alison
March 22, 2020
I enjoyed my experience with carvana I'm telling everyone everyone was nice and professional best car experience ever thank you love my car Sandra everyone was nice and professional best car experience ever thank you love my car Sandra More
by nynyus0601
Employees Worked With
Every one who work with me
March 22, 2020
They were very helpful through the entire process and extremely prompt! Easiest thing I’ve ever done. Highly recommend this for any first time buyers! extremely prompt! Easiest thing I’ve ever done. Highly recommend this for any first time buyers! More
by Tmcswyne
Employees Worked With
Alex, Sarah
March 22, 2020
I’m so thankful for this experience from beginning to end this was the absolute best! Customer service was amazing and always helpful! Thank you! this was the absolute best! Customer service was amazing and always helpful! Thank you! More
by Iris Vache
Employees Worked With
Brittany V, Susan, Melissa
March 22, 2020
The overall experience was great! There were several cosmetic issues not disclosed online. The driver was a hour later than discussed. I love the car. The tires were covered in mud and the car could ha cosmetic issues not disclosed online. The driver was a hour later than discussed. I love the car. The tires were covered in mud and the car could have been cleaned. Other than that it was good. More
by cehogsed
Employees Worked With
I don't remember her name
