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Carvana
Tempe, AZ
10,167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,167 Reviews of Carvana
March 26, 2020
Trish kindly and professionally approached us about purchasing our vehicle. Her offer was competitive and after we agreed the transaction was quick and effortless as they came fully prepared and picked purchasing our vehicle. Her offer was competitive and after we agreed the transaction was quick and effortless as they came fully prepared and picked up the vehicle. More
by Markbspurlin
Employees Worked With
Trish
March 26, 2020
The process was fairly easy but I was very disappointed with a few things. The bumper was cracked, which was not mentioned, and the rubber gaskets for the moonroof seem to have been torn out of place. No d with a few things. The bumper was cracked, which was not mentioned, and the rubber gaskets for the moonroof seem to have been torn out of place. No discount was given, the dealer just said that the previous owner must have done that, and sold it as is. Fairly easy process, and would’ve been great if it didn’t have any unexpected discrepancies, or if there was at least some amount knocked off the total price. More
by serapiodela
Employees Worked With
Sean
March 26, 2020
Hassle-free transactions! Helpful staff! Considering all of the glitches I experienced, it was still a good experience. Just as I was about to order, my internet went down. Phoned Carvana, Considering all of the glitches I experienced, it was still a good experience. Just as I was about to order, my internet went down. Phoned Carvana, Daniel tried walking me through a phone transaction but I couldn't log into my bank account through Carvana's site. Eventually, the purchase was completed. I spoke with quite a few team members and one spoke very fast. I'm a "senior" and even though I asked him to speak more slowly, it was challenging. The only improvement I'd suggest is dealing with the same associate thru the entire transaction, which I understand is not always possible. I traded, purchased, exchanged the purchase for another, and all was handled in a friendly, professional manner. Very impressive! More
by Gina
Employees Worked With
Daniel, Charity, Zach, Alex T., Pam plus several others
March 26, 2020
Is what very easy step by step Love the process good selection and very competitive price excellent customer service, The delivery of my car excellent very friendly person thanks selection and very competitive price excellent customer service, The delivery of my car excellent very friendly person thanks More
by rafaelusa911
Employees Worked With
Online sale
March 26, 2020
I definitely enjoyed my experience with Carvana. They were very helpful along the way of the whole experience. They were able to help with concerns with damage not reported and get me approved to have th were very helpful along the way of the whole experience. They were able to help with concerns with damage not reported and get me approved to have the concerns addressed free of charge to me. Would definitely recommend More
by thscharm123
Employees Worked With
Devon
March 25, 2020
Best experience I ever had selling a car. They gave me a very competitive offer, paid off my loan, and deposited the rest into my account that same day. The entire process was straightforward, easy, and st very competitive offer, paid off my loan, and deposited the rest into my account that same day. The entire process was straightforward, easy, and stress free. Great business model. More
by Thatdude
Employees Worked With
Andrew
March 25, 2020
Great buy until problems with HVAC started Our Santa Fe has been in the shop for almost two weeks. Initially, we took it to your preferred repair facility. They changed a part resolving one con Our Santa Fe has been in the shop for almost two weeks. Initially, we took it to your preferred repair facility. They changed a part resolving one concern with the HVac system and directed us to the dealer for an issue that was not resolved. We took to the dealer and they had a hard time duplicating. Eventually, they said it was an "adjustment issue" that needed to be made and since there was no part replacement involved Silverrock would not cover labor. We approved and paid for the "adjustment" and it's still having the same original issue. Car is still at the dealer service center. I called Silverrock earlier this week to see if they would extend the warranty coverage since this is happening while the car is under warranty and Illinois is currently on shelter in place notice with minimal essential services running and was told they would not. I'm very disappointed in your warranty service contract leaving us in a pinch like this. More
by The O'Brien's
Employees Worked With
online
March 25, 2020
The process could not be any more simple or easy. The staff is professional and courteous. Even with iffy credit I was still able to purchase a car when mine had just died. staff is professional and courteous. Even with iffy credit I was still able to purchase a car when mine had just died. More
by yamaharacer103
Employees Worked With
Jeff
March 25, 2020
Shopping and trading my car was easy! The 7 day return was also easy. The only thing was that my new car wasnt really cleaned completely. It seemed like they didnt care to make a good impression. But besi was also easy. The only thing was that my new car wasnt really cleaned completely. It seemed like they didnt care to make a good impression. But besides that everything else was great! More
by rabadandiana
Employees Worked With
Dont remember
