Carvana

Great experience! From the initial search to the final 7th day follow-up call it was great! Excellent customer service!! Thank you so much Carvana! 7th day follow-up call it was great! Excellent customer service!! Thank you so much Carvana! More

Buying a car from Carvana for me was the best experience. I’ve bought a lot of cars over the years and by far this was the easiest way I’ve ever done it. The online help I received was excellent, when I arri I’ve bought a lot of cars over the years and by far this was the easiest way I’ve ever done it. The online help I received was excellent, when I arrived to pick up my car the staff was the best. The car exceeded my expectations. In the future when I buy another car this is the way I’ll go. I have recommended Carvana to everyone I’ve talked to. Thank you to the staff that made this a pleasure. More

I couple of hiccups but overall an awesome experience. I had planned to pay for the low production (and potentially collectable) used car I wanted in cash instead of financing. I was staying up until Midn I had planned to pay for the low production (and potentially collectable) used car I wanted in cash instead of financing. I was staying up until Midnight each day waiting for the funds to get transferred to my bank account. Thus I started the purchase process in the middle of the night in order to secure the car I picked out as soon as possible. The 1st step of the purchase process was to upload a photo of my driver's license. I tried many times with my smart phone, but it just did not have a high enough resolution for the computer to accept the photo. So I had to break out my old digital camera and set it on the highest resolution in order to get the photo upload process to work. The next step that got held up was the electronic verification of the funds in my bank account. Carvana's system would just not recognize the funding even though I could see the funds there online. I figured it might be because it was the middle of the night, so I decided to wait until morning. The problem was that I work part time each morning and the system gave me a deadline of 10 am before it was going to release my car back for sale. The next morning the purchase system was still not seeing my funds so I called Carvana directly after they opened. The customer service tech was able to verify my funds right there on the phone and secure the car for me. That was truly awesome and I really appreciate that effort. The rest of the sale process after that went very smoothly. Lastly, the delivery driver (Sergio) asked if he could physically drive the car to my house instead of loading it on the flatbed. This model of car has a very low front air dam and it would have been impossible to load the car on the truck without scraping the bottom of the air dam on the ground. That is my books is really going the extra mile for customer service. I say my overall experience was truly awesome. More

My experience was quick and fast. No hassle or long hours . My only thoughts are, I wish there were options for better interest rates. Other than that it was great. I would suggest if your going to purchase . My only thoughts are, I wish there were options for better interest rates. Other than that it was great. I would suggest if your going to purchase a vehicle, try to stay with two years and low mileage. More

Best experience ever easier then going to the car lot. I am extremely happy with my purchase!!!!! You will not regret using carvana guaranteed lol am extremely happy with my purchase!!!!! You will not regret using carvana guaranteed lol More

SOOO easy This was the easiest vehicle purchase by many times over. The delivery person found a problem with the car and got it fixed before delivery without q This was the easiest vehicle purchase by many times over. The delivery person found a problem with the car and got it fixed before delivery without question. I love the car. Thank you for this experiece! More

Very Quick and Easy. Wish we were have used a longtime ago The process was very quick and easy. Everyone was very professional. We did have one issue, a lack of communication. They were 3 hours behind and we h The process was very quick and easy. Everyone was very professional. We did have one issue, a lack of communication. They were 3 hours behind and we had to go get the car instead of it being delivered. Would have been nice to have some of the delivery fee refunded. I loved the free gifts within the car. We will use again. More

I got my car March 13 2020. Carvana was outstanding. The man I spoke to to apply for credit to get the car was so nice and helpful. I was approved the next day. I chose to pick up my car. Thee car was deli man I spoke to to apply for credit to get the car was so nice and helpful. I was approved the next day. I chose to pick up my car. Thee car was delivered and we test drove it and I still had 7 days to return it for any reason and I could choose another one ..... I chose to keep the car it is awsome. It was very clean, full tank of gas, and a carvana drinking glass and carvana key chain. I would definitely refer anyone to them . Thank you so very much Carvana More

This was an amazing experience from beginning to end. I would refer this to everyone. It was very hassle free. This may be how I buy cars from now on. would refer this to everyone. It was very hassle free. This may be how I buy cars from now on. More

First, I'd like to say that I'm happy with the car and for the most part I'm happy with Carvana. They made the purchase easy and my phone and delivery agents answered all of my questions. Two things rubbe for the most part I'm happy with Carvana. They made the purchase easy and my phone and delivery agents answered all of my questions. Two things rubbed me the wrong way, the exterior should have been clean before delivery and I didn't receive a day 6 callback to see if I wanted to keep the vehicle as promised. My experience with Carvana was mostly pleasant, but they missed the mark in some of the details. More