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Carvana

Tempe, AZ

3.0
10,155 Reviews

HQ

Tempe, AZ

85281

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10,155 Reviews of Carvana

March 09, 2020

Excellent service from start to finish. We were guided through the full process and it was seamless. I was contacted by Trish, a buyer for Carvana and I was initially sceptical but she made herself avai More

by Karen Duffy
Recommend Dealer
Yes
Employees Worked With
Trish
March 09, 2020

Simple, fast, easy. Far better than going to a dealership. With all the time I spent shopping around I kept coming back to Carvana because of their prices. After trying t More

by Branson Gann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Wiley
March 09, 2020

Happy Dance Watching the tv ads, I said "nothing worth while, is that easy". I've always wanted a Jeep after I was assigned one in the Army. I opened up my kind More

by sandyloo_77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison, Michelle
March 09, 2020

Awesome experience! Super easy! And they even take care of the plates and tags for you! Seriously, I will never buy a car at a dealership again. More

by susanlwalls
Recommend Dealer
Yes
Employees Worked With
I can't remember but he was awesome!
March 09, 2020

I was selling my car before I left for Europe for 6 months. I was contacted by the buyer and she was extremely helpful and transparent through the entire process. I would recommend for anyone trying to More

by Niccir02
Recommend Dealer
Yes
Employees Worked With
Alison
March 09, 2020

I was contacted by an outside buyer named Alison after listed my Honda Fit on Craigslist and she was great to work with together with the team at Carvana. Not only did they offer me more than double the m More

by therese
Recommend Dealer
Yes
Employees Worked With
Alison, Nicky
March 09, 2020

AWESOME easiest thing I’ve done this week. Thank you. From initial startup to finish not one hiccup. This company has the process down. Can’t remember delivery drivers name but he was very accommodating. More

by Directfng
Recommend Dealer
Yes
Employees Worked With
Can’t remember ? Alex
March 09, 2020

I’m really enjoying my car. I’ve been asking by many people did I really get this vehicle from Carvana. I my have started something for Carvana in the Waldo-Magnolia,Arkansas area. Thanks to all the Adv More

by Edna Collins
Recommend Dealer
Yes
Employees Worked With
Anderson and many more
March 09, 2020

Hassle Free it was not. First you had advertised a car I was interested in with a moon roof and tow pkg. It had neither one. I then picked a different car same model. Thought we were all set again. This More

by Not so much 🙄
Recommend Dealer
No
Employees Worked With
Tons
Mar 12, 2020 -

Carvana responded

Thank you for taking the time to provide your feedback. At Carvana, we strive to provide an interactive and seamless car-buying experience and we sincerely apologize that was not the case for you. Every vehicle on our website comes with a 360-degree tour allowing our customers to see key-features on the vehicle. So it is disheartening to hear that your purchase was not up to our expectations. We understand that delivery delays can be frustrating and our logistics team works tirelessly to deliver your vehicle in a timely manner. We would love to address your concerns to reach an amicable solution, however, we were unable to locate your account. Please give our friendly Customer Advocates a call at (800) 333-4554 to hopefully regain your trust.

Mar 12, 2020 -

Not so much 🙄 responded

Don’t worry about it. I’m sure you weren’t able to locate my account.

March 09, 2020

Alison went above and beyond to help us sell our car. She was very attentive and answered all the questions we had! She gave us the confidence we needed to try something new! More

by Ashlie.k.wolf
Recommend Dealer
Yes
Employees Worked With
Alison
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