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Carvana
Tempe, AZ
10,130 Reviews
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10,130 Reviews of Carvana
March 06, 2020
Expect additional miles and more damages than listed I bought a 2017 Chevy Cruve LT with 6,624 miles with the only cosmetic issue bieng a nick on the paint on the drivers side door. First problem when I I bought a 2017 Chevy Cruve LT with 6,624 miles with the only cosmetic issue bieng a nick on the paint on the drivers side door. First problem when I picked up the car was that the handbrake was on. The rep didnt mention this and when I brought it up that I was flooring the car before realizing the handbrake he laughed and mentioned that a lot of people experience that. This is something you should mention to people. Also, the car had 6,400 miles on it at the time of pick up. The rep said that the additional miles were from driving it to the carwash and back. Who drives 100 miles one way for a car wash? There's a giant scratch on the roof of the car on the passengers side, small dents around the car, clear coat drips all over the car, a silver spray paint on the black grill, cracked paint on the hood, and there were whitish stains on the back of seats and behind the passenger seat. When I tried to remove it, it gave a spoiled milk order which was disgusting. Also, there was a mud/leaves combo around the gas cap. Seems like this car was pulled from a swamp and only washed the outside. No, I did not receive a discount. Carvana doesn't "haggle". It's not haggling when you fail to mention all these cosmetic issues or over 200 additional miles on the car before purchasing it. More
by Jay
Employees Worked With
Dont remember
March 06, 2020
No support with issues after the sale. You’ll spend as much time on hold on the phone than you would in an actual dealership where they genuinely want to earn your business. Car was delivered with one wor much time on hold on the phone than you would in an actual dealership where they genuinely want to earn your business. Car was delivered with one working key and one broken key. Car was delivered in the rain I couldn’t see the dent on it. Floor Mats in the trunk are for a whole different car and don’t even fit this one. Overall I would never recommend carvana and to be fair I know a few people that have bought from them and they’ve all said the same thing. If you read the news you’ll know to some degree they’re hemorrhaging money company wide. Which sure explains the let down on the day of delivery as well. I received a call “yeah all of our trucks are broken down do you mind if we drive the car to your house”. So I say whatever I wanted the car, but then the guy stands in front of my house for a half hour because he didn’t have a ride back to work. WEIRD AND TERRIBLE. More
by Mjval1490
Employees Worked With
No idea
March 06, 2020
Overall a wonderful experience My experience with Carvana was very positive! From the initial car saerch, pre- qualification, documentation, and final delivery. Your company made ca My experience with Carvana was very positive! From the initial car saerch, pre- qualification, documentation, and final delivery. Your company made car buying very easy, and no stress. Your associate Melody Blanton was very professional! Thank you for the wonderful experience!!!! PS. I have told ALL my friends!!!!!!! More
by jtsupertech1
Employees Worked With
Melody Blanton
March 06, 2020
Just Awesome!!! The complete experience was simple, quick and easy. Totally professional with no pressures and I got the car I wanted at a fantastic price!!! Plus I chose my payments and had the choice of a and easy. Totally professional with no pressures and I got the car I wanted at a fantastic price!!! Plus I chose my payments and had the choice of a down payment or zero down. I highly recommend Carvana and I can't see buying a car any other way!!!! More
by lov4musik
Employees Worked With
The Carvana Team
March 06, 2020
Cain helped this process go as smoothly as humanly possible! I was a skeptic at first but Carvana gave me more money for my car than trying to seek it myself as a private buyer. Amazingly easy proce possible! I was a skeptic at first but Carvana gave me more money for my car than trying to seek it myself as a private buyer. Amazingly easy process took 15 minutes. More
by Franklauria5
Employees Worked With
Cain
March 06, 2020
Life Long Customer! The whole process was so easy. Within minutes I knew what my down payment would be, and then I was able to sort the vehicles by what I wanted to pay m The whole process was so easy. Within minutes I knew what my down payment would be, and then I was able to sort the vehicles by what I wanted to pay monthly. So I wasn't looking at vehicles I could not afford. I love the online looking, because I didn't have to go to a dealership and be pushed into something I did not want or could not afford. I found the car I wanted and started the paper work online, which was super simple. The process goes really quickly. I started my paper work on Tuesday and was able to get my car on Thursday. (That same week!) When I went to the Dealership on Thursday the vending machine was getting maintenced, but that didn't really bother me. They brought my car out with a big yellow bow on it, so I was still happy! I got to test drive my vehicle right then, and it drove so smooth. Better than anything I thought. The vehicle was clean to the T. When I came back there was a little confusion with my paper work to finalize everything, but both offices in Arizona and the dealership worked overtime to get it corrected. I would like to thank everyone that helped get my paper work corrected. I was able to leave the dealership that night with my vehicle! Since I got my car I have not had any issues, and absolutely love everything about it. The process overall I would not change... I would like to say that Carvana has officially changed me to only buying my cars online, and you now have a life long customer. Thanks again for everything, and to those reading this Happy Car Buying With Carvana! More
by kengrav
Employees Worked With
Richard (AZ Office) and Trenee (Frisco Office)
March 06, 2020
Nirvana For Cars Carvana is aptly named! I woke up on a Thursday and discovered car repairs were more than the value of the car I owned. I had to get a new car. by the Carvana is aptly named! I woke up on a Thursday and discovered car repairs were more than the value of the car I owned. I had to get a new car. by the end of that same day, from the comfort of my home I had shopped, bought, insured, and began registration of a new vehicle. A couple of days later it was delivered. The online tools for working out monthly payments and down payment were easy to use and can fit anybody's needs. The associated were helpful and explained everything fully. I cannot recommend this service enough! More
by mistervogel
Employees Worked With
Justice
March 06, 2020
They gave me one key for my car. When I asked for them or the warranty to help pay for the second key they said no. The key is $500. Be careful and read your contract so you know exactly what you're getting. the warranty to help pay for the second key they said no. The key is $500. Be careful and read your contract so you know exactly what you're getting. The process of getting the car was ok. They were supposed to deliver it to me, but didn't so I had to go pick it up. The paperwork work process took a while to finish because they needed a paper printed, signed and then scanned. That was the only part of the paperwork that was hard to get. No one told me I only had an hour to scan that paper back to them, which caused a delay in getting the car. The rest of the application process was simple. More
by onicacr79
Employees Worked With
I worked with many employees
March 06, 2020
It was a simple process throughout. It took the hassle factor out of selling. Cooper did a great job explaining the process. The staff that picked up the car were friendly and gone without incident. factor out of selling. Cooper did a great job explaining the process. The staff that picked up the car were friendly and gone without incident. More
by Subarulegacy NM
Employees Worked With
Cooper
March 06, 2020
I absolutely love Carvana!!! The process was easy and I got the best deal and warranty on my vehicle. The customer service was exceptional. Mind you my credit currently is below average. got the best deal and warranty on my vehicle. The customer service was exceptional. Mind you my credit currently is below average. More
by keyonna805
Employees Worked With
Justin in Katy Texas
