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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
February 11, 2020
The most stress free car buying experience I have ever had. Everyone I dealt with was super kind and helpful. I loved the whole experience! had. Everyone I dealt with was super kind and helpful. I loved the whole experience! More
by trish
Employees Worked With
Alyssa and Noah (plus 2 people I talked to on the phone that were super nice and helpful but forgot their names! )
February 11, 2020
Amazing experience selling car. Very attentive and respectful employees!! From the beginning till the end you feel like doing business with amazing and professional people!!! Recommend usin Carvana to respectful employees!! From the beginning till the end you feel like doing business with amazing and professional people!!! Recommend usin Carvana to everyone.!!!! More
by Izzyfreeman17
Employees Worked With
Cooper
February 11, 2020
Good online purchasing experience. Pleasant sales person. No issues with car other than don't believe oil was changed as stated as it's only been 25 days since I picked up the vehicle and I am already gettin No issues with car other than don't believe oil was changed as stated as it's only been 25 days since I picked up the vehicle and I am already getting change oil soon indication More
by Mikashea
Employees Worked With
Tyler
February 11, 2020
The purchase went smoothly, the car seemed fine, however the car broke down exactly 7 days after receiving it. The car had body damage from the transport which Carvana was going to pay for. A couple of engi the car broke down exactly 7 days after receiving it. The car had body damage from the transport which Carvana was going to pay for. A couple of engine lights came on and the car stopped in the street. This was extremely inconvenient and I cannot trade or return the car. The towing was free. The diagnosis was expensive and out of pocket. Im quite disappointed to be honest. More
by sandytlops
Employees Worked With
Carvana
February 11, 2020
I'd still do it again. There were big problems with the delivery of my car. I'm in Los Angeles and the day I bought the car online I was told it would be delivered in 48hrs There were big problems with the delivery of my car. I'm in Los Angeles and the day I bought the car online I was told it would be delivered in 48hrs. But at the very time I placed the order the car was shipped from Arizona where it was, to Carvana HQ in Georgia. So I was told it would be another week as the car would take 2-3 days to get to Georgia, and 2-3 days more to ship it back to LA. When it finally arrived in Los Angels, I was told there was a small ship in the windshield and that they would be replacing it before delivery. I was pretty hot by this time as I knew about the chip, (very very small), and was willing to take it as it was; however the thought of getting a new windshield was OK. But here's the thing, everyone at Carvana communicated with me, kept me informed, and worked hard to get through these problems, Did I mention that the tow truck that delivered my car broke down about a mile from my house. 2 drivers got together, moved my car to another truck and got it here within an hour of the promised time! In the end I got my car, and I am VERY pleased with it. The shopping through the Carvana website, the ordering, financing, and the CAR FAX reports are brilliant! In the end I know that my case was an anomaly and everyone worked super hard to correct the problems. I'd like to thank Mason, Colleen, Victor, Jose, Angela and Robert for their professionalism and their courtesy. This one was tough, but yea, I'd do it all again, they have a great team! -TSR More
by ThomRichardsonJr
Employees Worked With
Mason, Colleen, Angela and Robert, and drivers Victor & Jose.
February 11, 2020
unbelievable I bought a car from them a month ago. Still have not received registration even after making my first payment. I called many times only to be told a s I bought a car from them a month ago. Still have not received registration even after making my first payment. I called many times only to be told a supervisor can not talk to me. I was hung up on several time. There is no one helping me. They will not treat you like a customer after the sale. I cant believe what im going thru after buying such a expensive item. so ashamed of this company More
by JT82
Employees Worked With
they wont give out
February 11, 2020
Easiest vehicle purchase EVER Not only does Carvana have a huge inventory of clean vehicles, their business processes are fantastic. To make matters even easier, my Credit union i Not only does Carvana have a huge inventory of clean vehicles, their business processes are fantastic. To make matters even easier, my Credit union is a Carvana Partner and made my financing super easy as well. Found my car Inquired on the car, learned about the return policy, etc Secured my financing vehicle delivered to the vending machine inspected it, loved it - all little things had already been noted and reviewed on line singed a couple of papers out the door after a feature and functionality walk through with the vending machine rep! More
by jmhubbard2129
Employees Worked With
Jamil
