Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,132 Reviews of Carvana
February 11, 2020
The purchase went smoothly, the car seemed fine, however the car broke down exactly 7 days after receiving it. The car had body damage from the transport which Carvana was going to pay for. A couple of engi the car broke down exactly 7 days after receiving it. The car had body damage from the transport which Carvana was going to pay for. A couple of engine lights came on and the car stopped in the street. This was extremely inconvenient and I cannot trade or return the car. The towing was free. The diagnosis was expensive and out of pocket. Im quite disappointed to be honest. More
by sandytlops
Employees Worked With
Carvana
February 11, 2020
I'd still do it again. There were big problems with the delivery of my car. I'm in Los Angeles and the day I bought the car online I was told it would be delivered in 48hrs There were big problems with the delivery of my car. I'm in Los Angeles and the day I bought the car online I was told it would be delivered in 48hrs. But at the very time I placed the order the car was shipped from Arizona where it was, to Carvana HQ in Georgia. So I was told it would be another week as the car would take 2-3 days to get to Georgia, and 2-3 days more to ship it back to LA. When it finally arrived in Los Angels, I was told there was a small ship in the windshield and that they would be replacing it before delivery. I was pretty hot by this time as I knew about the chip, (very very small), and was willing to take it as it was; however the thought of getting a new windshield was OK. But here's the thing, everyone at Carvana communicated with me, kept me informed, and worked hard to get through these problems, Did I mention that the tow truck that delivered my car broke down about a mile from my house. 2 drivers got together, moved my car to another truck and got it here within an hour of the promised time! In the end I got my car, and I am VERY pleased with it. The shopping through the Carvana website, the ordering, financing, and the CAR FAX reports are brilliant! In the end I know that my case was an anomaly and everyone worked super hard to correct the problems. I'd like to thank Mason, Colleen, Victor, Jose, Angela and Robert for their professionalism and their courtesy. This one was tough, but yea, I'd do it all again, they have a great team! -TSR More
by ThomRichardsonJr
Employees Worked With
Mason, Colleen, Angela and Robert, and drivers Victor & Jose.
February 11, 2020
unbelievable I bought a car from them a month ago. Still have not received registration even after making my first payment. I called many times only to be told a s I bought a car from them a month ago. Still have not received registration even after making my first payment. I called many times only to be told a supervisor can not talk to me. I was hung up on several time. There is no one helping me. They will not treat you like a customer after the sale. I cant believe what im going thru after buying such a expensive item. so ashamed of this company More
by JT82
Employees Worked With
they wont give out
February 11, 2020
Easiest vehicle purchase EVER Not only does Carvana have a huge inventory of clean vehicles, their business processes are fantastic. To make matters even easier, my Credit union i Not only does Carvana have a huge inventory of clean vehicles, their business processes are fantastic. To make matters even easier, my Credit union is a Carvana Partner and made my financing super easy as well. Found my car Inquired on the car, learned about the return policy, etc Secured my financing vehicle delivered to the vending machine inspected it, loved it - all little things had already been noted and reviewed on line singed a couple of papers out the door after a feature and functionality walk through with the vending machine rep! More
by jmhubbard2129
Employees Worked With
Jamil
February 11, 2020
Selling my car to carvana was as simple as it gets. When I first put my car on Craigslist I was contacted by Andrew from carvana about selling my car to carvana. While at the time I was not ready to give u I first put my car on Craigslist I was contacted by Andrew from carvana about selling my car to carvana. While at the time I was not ready to give up on selling it privately, Andrew would check in from time to time and when I did decide to sell to carvana he was there to help with the steps. The representative, Abdul, that came to pick up my car was professional and we completed the process within 10 minutes including his quick test drive. He had the check in the amount I was appraised online and gave me no problems when he came to see the car. Quick and easy process from start to finish. More
by Herma3jm
Employees Worked With
Andrew, Abdul
February 10, 2020
Carvana is the only way I will buy a car from now on! No dealer hassles, fair pricing and great service staff make it so much better. Their week to try and decide make the whole process so much more reassu dealer hassles, fair pricing and great service staff make it so much better. Their week to try and decide make the whole process so much more reassuring. In total the whole process took less than 10 minutes! More
by DilbertBoughtACar
Employees Worked With
Sheldon
February 10, 2020
Well pleased. I was treated as Royality with start to purchase. I definitely will buy from Carvana again. Great experience. Great communication and support! Awesome. purchase. I definitely will buy from Carvana again. Great experience. Great communication and support! Awesome. More
by dabnerster
Employees Worked With
Idontremember
February 10, 2020
The Carvana team was fantastic! They gave me the assurance and direction to try a new way to sell my daughter’s first car. Awesome! assurance and direction to try a new way to sell my daughter’s first car. Awesome! More
by Miriamlovescake
Employees Worked With
Alison (prepared offer), Terrance (Carvana, Raleigh)
February 10, 2020
Shouldnt have taken 2nd replacement car. Just want to let everyone know if your car comes damage from shipping yes they will get it fixed but you will go weeks without a car and your just wit Just want to let everyone know if your car comes damage from shipping yes they will get it fixed but you will go weeks without a car and your just without a vehicle the whole time. More
by scf150male
Employees Worked With
IDK
February 10, 2020
Purchased son a truck! Second purchase with Carvana and this was horrible. Was told a supervisor would reach out to me and I never heard from anyone. Very poor customer service. Staff definitely need retra this was horrible. Was told a supervisor would reach out to me and I never heard from anyone. Very poor customer service. Staff definitely need retraining on how to deal with bad situations. Underwriting department must pay attention to details. I’m pretty sure my first Carvana purchase is on my credit report you all pulled since I still have that vehicle. Not happy with purchase or overall dismissive customer service approach. More
by Msal
Employees Worked With
Too many
