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Carvana
Tempe, AZ
10,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,131 Reviews of Carvana
January 31, 2020
Amazing This experience was amazing. It was so easy. No stress involved. The delivery was also very convenient. I have nothing bad to say about this exper This experience was amazing. It was so easy. No stress involved. The delivery was also very convenient. I have nothing bad to say about this experience. My husband could not believe how easy it was and is ready to start looking at a new car for himself. More
by hall.nicole226
Employees Worked With
Mayra, Shyanne, Andrew
January 31, 2020
Jan was extremely helpful the the whole process. Quick to reply. Everything was handled with minimal interactions so it didn’t disrupt my day. Then the pickup was fast and easy. reply. Everything was handled with minimal interactions so it didn’t disrupt my day. Then the pickup was fast and easy. More
by jlstarboronc
Employees Worked With
Jan
January 31, 2020
Great customer service especially from my delivery driver Laura which went above and beyond even after the delivery was done by sending me and my expecting wife a congratulations letter and some Carvana onsi Laura which went above and beyond even after the delivery was done by sending me and my expecting wife a congratulations letter and some Carvana onsies. Would definitely recommend to a friend More
by mariofranco2010
Employees Worked With
Laura
January 31, 2020
!FANTASTIC! My experience from start to finish was FANTASTIC! I enjoyed shopping on the website, it was very helpful since I wasn't sure what make or model I wan My experience from start to finish was FANTASTIC! I enjoyed shopping on the website, it was very helpful since I wasn't sure what make or model I wanted. All the information I needed to make an informed decision was right at my fingertips. Once I selected my car, each interaction with a real live human being was a positive experience. They communicated very clearly, actually sounded happy to be doing their job, and had a personality. How rare is that?! Ethan called and asked if they could deliver EARLY and it was so easy, simple & fast. I mentioned getting a new car and a new baby in our family and the next day a Carvana onesie and some goodies showed up. Such a lovely personal touch. I've already recommended Carvana to anyone that will listen and will continue to do so. THANK YOU! More
by ginafletch8
Employees Worked With
Ethan delivered.
January 31, 2020
Since online buying especially for cars is pretty skeptical at first, I was very weary but Carvana made the experience smooth and comfortable from the start all the way to the delivery. Chris from th skeptical at first, I was very weary but Carvana made the experience smooth and comfortable from the start all the way to the delivery. Chris from the Plainfield branch was friendly and accommodating. Honestly people should consider this for an alternative option. Of course there’s always some imperfections such as scratches and other stuff with used cars but once you check out the car and satisfied then it’s all good. Would recommend for anyone dealing with potential shady used car dealers More
by James Mendoza
Employees Worked With
Chris
January 31, 2020
Buying a car from Carvana has been a great experience. 5 stars for the customer service. Hassle free and confident car purchasing. Thank you Carvana stars for the customer service. Hassle free and confident car purchasing. Thank you Carvana More
by Crosbykingdom
Employees Worked With
Dave
January 31, 2020
Over all it was a very pleasant experience. The car the exactly as described and in great shape. Could have been detailed a little better. The only major thing was it deff needs an alignment. When I called exactly as described and in great shape. Could have been detailed a little better. The only major thing was it deff needs an alignment. When I called they said it was covered under the warranty. I'm taking it to the garage this week when I go to complete my inspection so hopefully it is and I'm not responsible for the the deposit. Other that overall I'm very satisfied. More
by taytay2206
Employees Worked With
Joe
January 31, 2020
It was the best experience ever I don’t regret and I recommended family and friends to join me give it a try!!! Best decision I’ve ever made customer service was awesome and they reassured me through ev recommended family and friends to join me give it a try!!! Best decision I’ve ever made customer service was awesome and they reassured me through everything! My car battery died the day it was being delivered they told me what happened and instantly replaced it best car dealer experience ever no pressure and they give anyone a chance and I’m thankful they did that as well for me!!! Nothing was wrong with the car all imperfections on the picture was the same as I’m person nothing was wrong with the car when I got it checked out best purchase I’ve ever made it came on my birthday and was only 42 minutes late and I didn’t mind Aaron contacted me and kept me informed every step of the way More
by Keyerrataylor
Employees Worked With
Aaron, Emily (hope I got her name right)
January 30, 2020
I purchased a 2016 Chevy Tahoe in November of 2019. It was a great experience picking the car up from the dealership, and easy by most standards. However, just after the 7 day return window, we noticed th was a great experience picking the car up from the dealership, and easy by most standards. However, just after the 7 day return window, we noticed that the back right tire would throw "low PSI" signals. 3 of the tires were over inflated, and it made us question whether this had been done so that the tire with the slow leak wouldn’t be an issue until after we were not able to return it. We would air it up, and within a week or so, it would be low again. Both my husband and I thought the tires looked awfully worn for a vehicle that had less than 32,000 miles on it because they had very little tread left on a Michelin tire. My husband took the car to Discount Tire and the technician there told us that the tires on it could not have been the original or factory tires on the Tahoe. He said they are the right kind of tire, but that the factory tires are rated for 70,000 miles and the tires on our car had long passed that mileage rating. He said that those are the standard tires for Chevy trucks and SUV’s, but the tires on our vehicle were way to worn for the mileage on the car. The rim for the spare was not the correct sized rim for the Tahoe and Discount Tire told us they could not put it on the vehicle. For a car company that claims to thoroughly inspect their vehicles, I cannot understand why I just paid $42,000 for a car that required me to turn around in 2 months and put $1200 worth of tires on it. We will also have to purchase a rim for the spare that actually fits and I do not know what that will cost yet. This is not okay, and they don't make it easy to email customer service about it either. Carvana may be great by most accounts, but I'm pretty deflated after spending that much on a car and I do not foresee us purchasing a vehicle from them again. More
by Simmoni Calhoun
Employees Worked With
I don't recall
January 30, 2020
One word on the whole experience, Fantastic! I’ll never buy another car any other way. Right from the start, great app which I loved exploring all the cars. The description and detailed photos made it su buy another car any other way. Right from the start, great app which I loved exploring all the cars. The description and detailed photos made it super fun and easy to pick my car. Love, love, love the 150 point inspection and the work that goes into each car to get it ready for the buyer. I had a trade-in and was worried about the complexity and the value I would get. Well, Carvana proved me wrong in both cases. Process was simple, straight forward, and the offer was fair and reasonable. The paperwork was a non-event. All online, all easy. Then it was time for delivery. I chose to have the car brought to my home and setup my schedule. They were right on time. Did the car look as good as the photos? No, it was even better! I experienced the Wow factor. The team that delivered it were professional, yet friendly. I took it for a drive and gave it the once over. Amazing! Finally, the customer experience. I never felt so comfortable and so well informed. Great communication and they kept me updated throughout the entire process. Oh yes, let’s not forget the 7 day return option. I really didn’t need it, but the fact it is there is comforting. Not like buying a car and once you drive off the lot, there’s no turning back. On top of that, I have a 100 day warranty as well. Carvana, you have a customer for life. Thank you, thank you, thank you. I’m looking forward to my next car purchase with you! More
by Taylor.karl
Employees Worked With
Every single interaction was top notch. The employees are all winners.
