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Carvana
Tempe, AZ
10,135 Reviews
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10,135 Reviews of Carvana
February 01, 2020
The good news is that I got a good car at a decent price from this dealership. Almost everything else about the experience was less than awesome though. I financed my vehicle through my bank instead of thro from this dealership. Almost everything else about the experience was less than awesome though. I financed my vehicle through my bank instead of through Carvana, and it was as though they had never done this with another customer. Almost 6 hours of back and forth on the phone over the course of 2 days to get things finally figured out. Then, the delivery of my vehicle was delayed 3 times. The third time it was delayed 5 days, and I was told it was because they had “lost” my vehicle. I was not offered anything from the dealership to help rectify this, and was car-less for 5 days. The day of my delivery, I was contacted by the delivery team who asked to move my delivery time from 3:30pm to 2:00pm because it fit their schedule better. I took off from work early, and was home by 1:50pm. When I was arriving home for my delivery, the delivery team was LEAVING my house (they had shown up early and I was not yet home). They never called or contacted me, they just left. Then they came back, 45 minutes AFTER my delivery time that they had asked for, and said they had decided to go to lunch. Upon inspection of my vehicle, I noticed 7-8 significant scratches and dents on the vehicle that were not pictured on the website. The website shows pictures of 2 very minor scratches on the vehicle, but left out the images of the significant scratches the vehicle had. Overall, the images shown on the website were a very dishonest and deceptive representation of the vehicle. I am happy with the car I got. But my experience with their financing department, delivery team, and whoever chooses how to market the vehicles online was very poor. Despite getting a good vehicle, I have shared my poor experience with others and would not recommend anyone to use Carvana. More
by Sydney.cunfer
Employees Worked With
Unknown
February 01, 2020
Mostly positive Excellent customer service. During hand off of car, I felt a bit rushed. After she went over paperwork she left. I had to do initial test drive withou Excellent customer service. During hand off of car, I felt a bit rushed. After she went over paperwork she left. I had to do initial test drive without representation. After I got car there were 3 minor repairs that needed to be done, only one of those was told to me before delivery. It took two weeks to get clearance to do these repairs and one I had to do myself because it was a windshield wiper replacement and I couldn’t wait on that. The 360 degree inspection needs to be refined a bit. More
by Gradyboo
Employees Worked With
Brittney
February 01, 2020
Fantastic customer service! Many options to choose from and quality cars. The system is as easy as an “Amazon” purchase. I did some bumps in the beginning because the car I had chosen had problems. However and quality cars. The system is as easy as an “Amazon” purchase. I did some bumps in the beginning because the car I had chosen had problems. However, the Carvana team did everything they could to keep me informed and help me find a better choice. More
by Lauraspalding
Employees Worked With
Ariel mostly
February 01, 2020
Highly recommend CARVANA. Car was as advertised and customer service was super. Loved shopping from couch. Wish you had a referral prize! High quality used cars and attention to detailing is appreciate customer service was super. Loved shopping from couch. Wish you had a referral prize! High quality used cars and attention to detailing is appreciated. More
by Edwardschwencker
Employees Worked With
Asia
January 31, 2020
Amazing This experience was amazing. It was so easy. No stress involved. The delivery was also very convenient. I have nothing bad to say about this exper This experience was amazing. It was so easy. No stress involved. The delivery was also very convenient. I have nothing bad to say about this experience. My husband could not believe how easy it was and is ready to start looking at a new car for himself. More
by hall.nicole226
Employees Worked With
Mayra, Shyanne, Andrew
January 31, 2020
Jan was extremely helpful the the whole process. Quick to reply. Everything was handled with minimal interactions so it didn’t disrupt my day. Then the pickup was fast and easy. reply. Everything was handled with minimal interactions so it didn’t disrupt my day. Then the pickup was fast and easy. More
by jlstarboronc
Employees Worked With
Jan
January 31, 2020
Great customer service especially from my delivery driver Laura which went above and beyond even after the delivery was done by sending me and my expecting wife a congratulations letter and some Carvana onsi Laura which went above and beyond even after the delivery was done by sending me and my expecting wife a congratulations letter and some Carvana onsies. Would definitely recommend to a friend More
by mariofranco2010
Employees Worked With
Laura
January 31, 2020
!FANTASTIC! My experience from start to finish was FANTASTIC! I enjoyed shopping on the website, it was very helpful since I wasn't sure what make or model I wan My experience from start to finish was FANTASTIC! I enjoyed shopping on the website, it was very helpful since I wasn't sure what make or model I wanted. All the information I needed to make an informed decision was right at my fingertips. Once I selected my car, each interaction with a real live human being was a positive experience. They communicated very clearly, actually sounded happy to be doing their job, and had a personality. How rare is that?! Ethan called and asked if they could deliver EARLY and it was so easy, simple & fast. I mentioned getting a new car and a new baby in our family and the next day a Carvana onesie and some goodies showed up. Such a lovely personal touch. I've already recommended Carvana to anyone that will listen and will continue to do so. THANK YOU! More
by ginafletch8
Employees Worked With
Ethan delivered.
January 31, 2020
Since online buying especially for cars is pretty skeptical at first, I was very weary but Carvana made the experience smooth and comfortable from the start all the way to the delivery. Chris from th skeptical at first, I was very weary but Carvana made the experience smooth and comfortable from the start all the way to the delivery. Chris from the Plainfield branch was friendly and accommodating. Honestly people should consider this for an alternative option. Of course there’s always some imperfections such as scratches and other stuff with used cars but once you check out the car and satisfied then it’s all good. Would recommend for anyone dealing with potential shady used car dealers More
by James Mendoza
Employees Worked With
Chris
January 31, 2020
Buying a car from Carvana has been a great experience. 5 stars for the customer service. Hassle free and confident car purchasing. Thank you Carvana stars for the customer service. Hassle free and confident car purchasing. Thank you Carvana More
by Crosbykingdom
Employees Worked With
Dave
