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Carvana
Tempe, AZ
10,135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,135 Reviews of Carvana
January 31, 2020
Over all it was a very pleasant experience. The car the exactly as described and in great shape. Could have been detailed a little better. The only major thing was it deff needs an alignment. When I called exactly as described and in great shape. Could have been detailed a little better. The only major thing was it deff needs an alignment. When I called they said it was covered under the warranty. I'm taking it to the garage this week when I go to complete my inspection so hopefully it is and I'm not responsible for the the deposit. Other that overall I'm very satisfied. More
by taytay2206
Employees Worked With
Joe
January 31, 2020
It was the best experience ever I don’t regret and I recommended family and friends to join me give it a try!!! Best decision I’ve ever made customer service was awesome and they reassured me through ev recommended family and friends to join me give it a try!!! Best decision I’ve ever made customer service was awesome and they reassured me through everything! My car battery died the day it was being delivered they told me what happened and instantly replaced it best car dealer experience ever no pressure and they give anyone a chance and I’m thankful they did that as well for me!!! Nothing was wrong with the car all imperfections on the picture was the same as I’m person nothing was wrong with the car when I got it checked out best purchase I’ve ever made it came on my birthday and was only 42 minutes late and I didn’t mind Aaron contacted me and kept me informed every step of the way More
by Keyerrataylor
Employees Worked With
Aaron, Emily (hope I got her name right)
January 30, 2020
I purchased a 2016 Chevy Tahoe in November of 2019. It was a great experience picking the car up from the dealership, and easy by most standards. However, just after the 7 day return window, we noticed th was a great experience picking the car up from the dealership, and easy by most standards. However, just after the 7 day return window, we noticed that the back right tire would throw "low PSI" signals. 3 of the tires were over inflated, and it made us question whether this had been done so that the tire with the slow leak wouldn’t be an issue until after we were not able to return it. We would air it up, and within a week or so, it would be low again. Both my husband and I thought the tires looked awfully worn for a vehicle that had less than 32,000 miles on it because they had very little tread left on a Michelin tire. My husband took the car to Discount Tire and the technician there told us that the tires on it could not have been the original or factory tires on the Tahoe. He said they are the right kind of tire, but that the factory tires are rated for 70,000 miles and the tires on our car had long passed that mileage rating. He said that those are the standard tires for Chevy trucks and SUV’s, but the tires on our vehicle were way to worn for the mileage on the car. The rim for the spare was not the correct sized rim for the Tahoe and Discount Tire told us they could not put it on the vehicle. For a car company that claims to thoroughly inspect their vehicles, I cannot understand why I just paid $42,000 for a car that required me to turn around in 2 months and put $1200 worth of tires on it. We will also have to purchase a rim for the spare that actually fits and I do not know what that will cost yet. This is not okay, and they don't make it easy to email customer service about it either. Carvana may be great by most accounts, but I'm pretty deflated after spending that much on a car and I do not foresee us purchasing a vehicle from them again. More
by Simmoni Calhoun
Employees Worked With
I don't recall
January 30, 2020
One word on the whole experience, Fantastic! I’ll never buy another car any other way. Right from the start, great app which I loved exploring all the cars. The description and detailed photos made it su buy another car any other way. Right from the start, great app which I loved exploring all the cars. The description and detailed photos made it super fun and easy to pick my car. Love, love, love the 150 point inspection and the work that goes into each car to get it ready for the buyer. I had a trade-in and was worried about the complexity and the value I would get. Well, Carvana proved me wrong in both cases. Process was simple, straight forward, and the offer was fair and reasonable. The paperwork was a non-event. All online, all easy. Then it was time for delivery. I chose to have the car brought to my home and setup my schedule. They were right on time. Did the car look as good as the photos? No, it was even better! I experienced the Wow factor. The team that delivered it were professional, yet friendly. I took it for a drive and gave it the once over. Amazing! Finally, the customer experience. I never felt so comfortable and so well informed. Great communication and they kept me updated throughout the entire process. Oh yes, let’s not forget the 7 day return option. I really didn’t need it, but the fact it is there is comforting. Not like buying a car and once you drive off the lot, there’s no turning back. On top of that, I have a 100 day warranty as well. Carvana, you have a customer for life. Thank you, thank you, thank you. I’m looking forward to my next car purchase with you! More
by Taylor.karl
Employees Worked With
Every single interaction was top notch. The employees are all winners.
January 30, 2020
I was skeptical at first but let me tell you how impressed I was with the entire process! From the start of the process to the very end, I had no issues and was a seamless and smooth process. I hone impressed I was with the entire process! From the start of the process to the very end, I had no issues and was a seamless and smooth process. I honestly couldn’t believe how fast it was at the time of pick up given prior dealer experiences where it literally takes an entire day! Not with Carvana! We picked up our car during my husbands lunch! Car ama also offered us the most for our trade in and we had gone to 3 other dealers. I recommend everyone to Carvana now!!! Their app is also amazing!! I love the technological advances! More
by mbarajasrios
Employees Worked With
Don’t recall
January 30, 2020
Easiest way to purchase a car! I will never spend all day at a dealership again! Thanks Carvana for making car buying so painless and easy! day at a dealership again! Thanks Carvana for making car buying so painless and easy! More
by dhernandez9423
Employees Worked With
Houston vending machine
January 30, 2020
Quick & Easy I had a good experience and would and will do it again. I even had to swap cars because I didn't read closely enough and it was perfectly smooth. I had a good experience and would and will do it again. I even had to swap cars because I didn't read closely enough and it was perfectly smooth. More
by interquestk9ofsouthernnj
Employees Worked With
Brenden
January 30, 2020
Fantastic service from start to finish! Got a great deal. This is a great new way to purchase a vehicle. I highly recommend these guys. From start to finish, customer service was great. stepping through each This is a great new way to purchase a vehicle. I highly recommend these guys. From start to finish, customer service was great. stepping through each of the process was easy and simple. The young man who delivered our vehicle;Kyle McCarville, was extremely professional and took his time in explaining many features of the car purchase. I plan on buying my next car through Carvana in the near future. I have also recommended Carvana to many friends and family. Thank you guys for a wonderful car buying experience! Patricia Fisher More
by fdjrfisher
Employees Worked With
Kyle McCarville
January 30, 2020
For me this is the first time buying from Carvana, and I will definitely do it again. The buying process was easy and fast. The Carvana advocates were really helpful and they offered the best options to g will definitely do it again. The buying process was easy and fast. The Carvana advocates were really helpful and they offered the best options to get my new to me. When I got the car for the 7 day trial I took the car to a dealership to get it inspected since it was the first te for me buying a car online I wanted to make sure everything was ok with the car before I decided to keep it. The car passed the inspection everything was ok. I have a little over a month with my car and love it.... More
by Stephanie
Employees Worked With
Don't remember
January 30, 2020
Things didnt go so smooth I has to go get my own state inspection because of someone writing wrong mileage, they used wrong name for my lender, had to get another tag FedEx, my cabin air filter was full inspection because of someone writing wrong mileage, they used wrong name for my lender, had to get another tag FedEx, my cabin air filter was full of shrub and I ended up buying an engine air filter as well. I wasnt fully reimbursed they debated over the cabin air filter wanting a photo. Ine rep was helpful. Now I hear noises and at least I have warranty but my repair guys are not one of the users of silver creek. More
by awsome86
Employees Worked With
Not sure
