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Carvana
Tempe, AZ
10,161 Reviews
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10,161 Reviews of Carvana
February 01, 2020
The good news is that I got a good car at a decent price from this dealership. Almost everything else about the experience was less than awesome though. I financed my vehicle through my bank instead of thro from this dealership. Almost everything else about the experience was less than awesome though. I financed my vehicle through my bank instead of through Carvana, and it was as though they had never done this with another customer. Almost 6 hours of back and forth on the phone over the course of 2 days to get things finally figured out. Then, the delivery of my vehicle was delayed 3 times. The third time it was delayed 5 days, and I was told it was because they had “lost” my vehicle. I was not offered anything from the dealership to help rectify this, and was car-less for 5 days. The day of my delivery, I was contacted by the delivery team who asked to move my delivery time from 3:30pm to 2:00pm because it fit their schedule better. I took off from work early, and was home by 1:50pm. When I was arriving home for my delivery, the delivery team was LEAVING my house (they had shown up early and I was not yet home). They never called or contacted me, they just left. Then they came back, 45 minutes AFTER my delivery time that they had asked for, and said they had decided to go to lunch. Upon inspection of my vehicle, I noticed 7-8 significant scratches and dents on the vehicle that were not pictured on the website. The website shows pictures of 2 very minor scratches on the vehicle, but left out the images of the significant scratches the vehicle had. Overall, the images shown on the website were a very dishonest and deceptive representation of the vehicle. I am happy with the car I got. But my experience with their financing department, delivery team, and whoever chooses how to market the vehicles online was very poor. Despite getting a good vehicle, I have shared my poor experience with others and would not recommend anyone to use Carvana. More
by Sydney.cunfer
Employees Worked With
Unknown
February 01, 2020
The way to shop! From my chair I could compare prices, look at mileage, options on car and so muck more. This is so easy. The employees could not have been nicer. Th From my chair I could compare prices, look at mileage, options on car and so muck more. This is so easy. The employees could not have been nicer. This is the only way to car shop! More
by audreyknepper18
Employees Worked With
not sure
February 01, 2020
The BEST way to buy a car! My experience purchasing through Carvana has been exceptional. The process was streamlined and simple - Find a car you like, and simply click "Get Sta My experience purchasing through Carvana has been exceptional. The process was streamlined and simple - Find a car you like, and simply click "Get Started"! It's that easy. While looking at cars, they are very clear as to if there are any imperfections with the vehicle (Things that I would never have even noticed like a small scratch by the front bumper). They make sure to show these to you and to have clear photos of every single angle of the vehicle, so when you receive it, it's exactly what you're expecting - And it most certainly was! The delivery driver, Nick, was also fantastic to work with. He was friendly, professional, and personable, and I was very impressed to have received a handwritten note from him thanking me for my purchase. I cannot say enough good things about my experience here, I am in love with my car and have recommended this business to literally everyone I talk to! I will for SURE come back if/when I ever need a new vehicle. Thank you for your excellent service! More
by Michael.Cordes115
Employees Worked With
Nick from Scranton PA
February 01, 2020
Buying from caravana was so freaking easy. I did it all on my phone and then when he got here to drop it off we signed paperwork for 5 minutes, I took it for a test drive, he gave me a swag bag, and it was on my phone and then when he got here to drop it off we signed paperwork for 5 minutes, I took it for a test drive, he gave me a swag bag, and it was done. Amazing. More
by Julierenee18
Employees Worked With
I can't remember his name.
February 01, 2020
My husband and I were quite skeptical of the Carvana experience at first, but we had had enough of traditional car dealerships. We needed to upgrade from an SUV to a Van because our family grew. From th experience at first, but we had had enough of traditional car dealerships. We needed to upgrade from an SUV to a Van because our family grew. From the online shopping, to our trade in, everything was so easy! We were impressed with our no-haggle trade in value and how easy the scheduling was to have the car delivered. We couldn’t have been happier. More
by jaynar
Employees Worked With
Mikey
February 01, 2020
Still waiting for my tags and registration but every point of the way up until now has exceeded my expectations. You have anticipated my questions and contacted me for possible resolutions. Never been h point of the way up until now has exceeded my expectations. You have anticipated my questions and contacted me for possible resolutions. Never been happier More
by Waynespiker
Employees Worked With
Rachel
February 01, 2020
My purchase was great. Very fast and professional unfortunately the vehicle I purchased has problems with the heat. It won't blow and I want to keep the car it's been in the shop 2 days after I came unfortunately the vehicle I purchased has problems with the heat. It won't blow and I want to keep the car it's been in the shop 2 days after I came and picked it up so I haven't been able to even drive it yet I had to replace the blower motor fuses electrical wires and some more stuff and the warrenty that carvana has jeep won't accept I have to pay 1000 out of pocket to cover the repairs for my brand new vehicle. I should be reimbursed for this but still major inconvenience especially when my delivery was delayed bc of damages to the vehicle. More
by Megs86
Employees Worked With
Matt
February 01, 2020
Be very careful buying a car here. Immediately get an inspection done. My oil was not changed and cabin air filter was dirty. Had to jump through all kinds of hoops to have Carvana reimburse me for the o inspection done. My oil was not changed and cabin air filter was dirty. Had to jump through all kinds of hoops to have Carvana reimburse me for the oil change, including submitting actual pictures of the dirty oil. My cabin air filter also needs to be replaced. I bought Mazda6 2017 with 20k miles on it. Also had battery issues. Please if you buy a car from them, get it inspected immediately after delivery. Carvana wasn’t very receptive to helping me with the issues. I was even told that the oil was changed so there is some really shady stuff going on with these inspections. I had one employee named Alex who was actually helpful but others were not nearly as helpful. More
by Toricorrinekeaton
Employees Worked With
Alex
February 01, 2020
I was so skeptical when I received the Carvana offer as it was on average of (literally) $3,000 higher than all the other buyers were offering me. I was selling my Moms car as a favor and totally burned ou it was on average of (literally) $3,000 higher than all the other buyers were offering me. I was selling my Moms car as a favor and totally burned out on talking to potential buyers. When the Carvana representative called me I almost missed the opportunity. She (Trish) was so professional and persistent that when I ended the phone call early (sorry Trish) she simply called back and left me a message with the amount of the offer and followed up with a text. I was amazed at the offer and couldn’t believe it to be the “real deal”. After numerous calls checking the details of the transaction, I had to give it a shot. In the end it was so simple and painless...still hard for me to believe. We got everything we hoped for ... exactly what was offered full price as quoted by Carvana. I actually offered to do this testimonial to the rep (Trish) before we completed the transaction. I said if this actually works, and it’s the real deal I’m buying you a gift card and writing a testimonial. (Gift card on the way). It’s the real deal! Ken Belnap More
by Ken Belnap
Employees Worked With
Trish Howell
