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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

December 19, 2019

Less than Stellar Initially when I went online to view cars, I was certainly impressed by the prices. I chose to move forward after I went to the local dealership and More

by jopbl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 20, 2019 -

Carvana responded

Clear and concise communication is a value we hold near and dear here at Carvana, so we greatly appreciate you taking the time to let us know about your recent purchase. We apologize for what probably felt like a lack of respect for your time and schedule. In bringing this to our attention, we have an opportunity to point out where our team members can be shown areas in which need to be addressed and subsequently improved upon. In an attempt to address your stated issues, we searched our database and we are not able to locate your account. We welcome the opportunity to take care of you and your vehicle as best we can, if you would, please contact us at (800)-333-4554.

December 18, 2019

Everyone I dealt with at Carvana were helpful & courteous. However a special thanks to Trish who reached out to me regarding purchasing my vehicle. Trish was super nice and professional in assuring More

by mjsilloway
Recommend Dealer
Yes
Employees Worked With
Trish
December 18, 2019

Sold our electric car to Carvana. The process and Melissa were very smooth. Car pick up was especially easy and the price we got very good! More

by betty94549
Recommend Dealer
Yes
Employees Worked With
Melissa
December 18, 2019

I am in love with Carvana! The process was extremely easy and every single representative I spoke to treated me with respect and kindness. Carvana makes customers feel like family. I will definitely recommen More

by ladyfitch526
Recommend Dealer
Yes
Employees Worked With
Clay, Samantha
December 18, 2019

Carvana was excellent from start to finish. I was very happy with communication, and the delivery driver was excellent. The online car buying experience was far more then what I expected. More

by Robles1107
Recommend Dealer
Yes
Employees Worked With
Jasmine
December 18, 2019

An incredibly easy, low-stress experience Needed a new car and was very stressed. They took that away and made the experience very easy. From finding a car on the website to the delivery, ever More

by christian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal
December 18, 2019

Had a great experience. Easy process. Friendly driver. Negative was they called 2 hours before first scheduled delivery to reschedule delivery for a week later. More

by AndrewK
Recommend Dealer
Yes
Employees Worked With
Not sure
December 18, 2019

My Customer Service Advocate was very pleasant and kind. He wanted to make sure that car buying experience was great. My experience was the best. Thanks Carvana! More

by JKFord
Recommend Dealer
Yes
Employees Worked With
Unknown
December 18, 2019

online auto buying This is very easy and fast thanks to representative David Spencer my Highlander came just as promised and clean with a travel cup of candy They guy wh More

by lisa jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Spencer and transporter guy
December 18, 2019

Great purchasing experience First time experience buying vehicle from Carvana. I would buy from them again. My truck experienced bumper damage during shipment. Carvana took ca More

by netprotex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember names
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