Carvana

Carvana was excellent from start to finish. I was very happy with communication, and the delivery driver was excellent. The online car buying experience was far more then what I expected. happy with communication, and the delivery driver was excellent. The online car buying experience was far more then what I expected. More

An incredibly easy, low-stress experience Needed a new car and was very stressed. They took that away and made the experience very easy. From finding a car on the website to the delivery, ever Needed a new car and was very stressed. They took that away and made the experience very easy. From finding a car on the website to the delivery, everything has been smooth. Have already recommended the site to friends who need a new car. More

Had a great experience. Easy process. Friendly driver. Negative was they called 2 hours before first scheduled delivery to reschedule delivery for a week later. Negative was they called 2 hours before first scheduled delivery to reschedule delivery for a week later. More

My Customer Service Advocate was very pleasant and kind. He wanted to make sure that car buying experience was great. My experience was the best. Thanks Carvana! He wanted to make sure that car buying experience was great. My experience was the best. Thanks Carvana! More

online auto buying This is very easy and fast thanks to representative David Spencer my Highlander came just as promised and clean with a travel cup of candy They guy wh This is very easy and fast thanks to representative David Spencer my Highlander came just as promised and clean with a travel cup of candy They guy who drove the transporter to deliver was very sweet and nice making sure all was good before he left. best deal i ever made. More

Great purchasing experience First time experience buying vehicle from Carvana. I would buy from them again. My truck experienced bumper damage during shipment. Carvana took ca First time experience buying vehicle from Carvana. I would buy from them again. My truck experienced bumper damage during shipment. Carvana took care of all repairs costs so that the truck reflected the actual condition as shown online. The 100 day 4189 mile warranty also offers assurance that if there were any issues with the truck, they would be fixed. Nice not to have to travel around town reviewing and negotiating a deal. More

All I can say is I’m coming back to Carvana$$$ All I can say is I’m coming back to Carvana. If you had bought vehicles from dealerships in the past or for many years you will understand.One thing All I can say is I’m coming back to Carvana. If you had bought vehicles from dealerships in the past or for many years you will understand.One thing to keep on mind when you buy your next or first vehicle is to make sure what you want not what you can get. I highly recommend Carvana! Happy Holidays! Thank you, Alejandro Reyes More

I don’t know that there is any other way to but a car. There is no back and forth you pay what the price is. A couple short phone calls once the purchase is made. A few papers to sign when you pick up you There is no back and forth you pay what the price is. A couple short phone calls once the purchase is made. A few papers to sign when you pick up your car. Seriously I will gladly buy all my cars this way to not have to sit and deal with a car dealership for hours on end!!! More

I never thought I’d see the day when I would buy a car sight unseen. The fact is that this was the best price I could find on this truck. Not to mention that a 7 day 400 mile test drive is absolutely unhe sight unseen. The fact is that this was the best price I could find on this truck. Not to mention that a 7 day 400 mile test drive is absolutely unheard of. They do not pull money from your account until you are completely satisfied with your purchase. My particular vehicle should have come with a rear bed cover that was missing upon delivery. One quick note from the delivery crew and they sent me a check to replace it. I will never deal with the greasy local car dealership and salesmen again. It is truly the new way to buy a car. More

I was left with a few issues to take care of. I love the idea of Caravana- they delivered the vehicle to my house. Would have made the car-purchasing process very simple EXCEPT for a few issues. I love the idea of Caravana- they delivered the vehicle to my house. Would have made the car-purchasing process very simple EXCEPT for a few issues. 1- The windshield was damaged during transit to me. By damaged I mean that there were dozens of tiny chips in the windshield, as well as couple of larger ones. This was brought to my attention when the vehicle arrived in my city and they offered to fix it prior to delivering, or let me take the vehicle and have it fixed on my own time. I chose the latter so that I could avoid further delay. To my surprise, when it came time to have this taken care of, the third-party warranty company "repaired" the damage (didn't replace). I had to call Carvana back and ask that they please replace the damaged windshield. After sending them photos they agreed, which required me to once again call the warranty company and schedule the service. 2- The fact that there ended up being a few(!) things about the 4Runner that were not originally pointed out. The floor matts were missing- as in there were none in the vehicle. I called and they gave me the option of providing generic matts or sending me a check to replace them on my own. I chose the latter. I also noticed one evening at the gas station under fluorescent lighting that there was some bad discoloration on the rear driver window panel. Once again I had to call Caravana and send them photos and then take it to a body shop for the estimate, which was approved, then drop off my vehicle and have it fixed. Lastly, there is a terribly annoying squeaking sound coming out of the driver side dash when the 4Runner is moving. Not bad enough that it can be heard over the radio but nonetheless to my trained ear it is there. I have so far taken it to two separate in-network mechanics under the warranty and neither has been able to pinpoint what is causing the issue. So I will have to continue to have it looked at, or just live with it. To Caravana's credit they have been so far very willing to take care of these issues and it hasn't cost me anything out of pocket, other than my time. I've had the vehicle for just over three weeks now and i've spent a lot of my free time scheduling appointments to get these issues taken care of. I would say that this experience buying from Caravana could have been amazing but it has been sullied with these issues. More