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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
December 19, 2019
Less than Stellar Initially when I went online to view cars, I was certainly impressed by the prices. I chose to move forward after I went to the local dealership and Initially when I went online to view cars, I was certainly impressed by the prices. I chose to move forward after I went to the local dealership and the price was higher as well as the interest rate. The challenges came with false information provided to me via phone on a recorded line, delivery, customer service and then the car needed service three days after I received it. At least Silverrock came through as expected. There was NOOOOOOOOOOOO service recovery and nothing to make me want to tell others to shop with Carvana. More
by jopbl
December 19, 2019
Downhill Fast. Where to begin? I purchased a truck from Carvana on December 8, 2019. That was 11 days ago. At the time, Carvana quoted me a delivery of December 1 Where to begin? I purchased a truck from Carvana on December 8, 2019. That was 11 days ago. At the time, Carvana quoted me a delivery of December 13th. I wasn't thrilled with the trade in offer, so I opted to keep my car and sell it privately to another party. The good: The purchasing process was super fast, and easy. It left me with confidence (which would be eroded later). The bad: Part 1. On December 12, 2019 - Carvana called me to tell me that their delivery truck had a breakdown and delivery of the vehicle would be delayed 1 business day (they don't drive on weekends according to the representative). So... no big deal, I get it... things happen. I had taken the original day off from work to receive the vehicle and as a consultant, I didn't really have the option to reschedule all of the meetings that I had already canceled. (out of pocket now, about $1000). Part 2. The day before the new delivery date, Carvana calls me again to tell me that there was a driver shortage and that the vehicle would have to be delayed until they could get a driver to transport it. This time, I would have to wait until the19th to receive the vehicle. This was a bigger problem as I was supposed to travel to New York on client business, and do some family things like get a Christmas Tree for the house and do Christmas shopping. Since I had to be here in person to receive the vehicle, I canceled my trip. (out of pocket - $700ish on airfare, about $2500 on lost consulting hours). Part 3: On the 18th, Carvana calls me to tell me that all is good and that they have recorded the vehicle at their hub in New Jersey. They will call me in the morning again to make sure my purchase can conclude as easily as possible. Part 4: The morning of the the 19th, Carvana calls again to tell me that the vehicle will not arrive because the transport truck broke down in Virginia. Virginia? You said it was in New Jersey last night, Virginia is further away from me, not closer. It turns out that they had "lost the vehicle" and assumed it had made it to New Jersey. Delivery will be delayed again until the 28th (no Christmas for us now). Part 5: Carvana calls back to tell me that they are willing to rent me a like vehicle until the purchased vehicle arrives. Then tells me that they've called enterprise and that all 3 of the local enterprise dealers were out of cars. Part 6: I call enterprise to ask about rental cars/trucks and find out that not only do they have vehicles, but that they have TEN like trucks sitting on their lot ready to go. Part 7: Who knows? At this point I'm not even sure if the vehicle I purchased really exists. Conclusion: I'm mindful that waiting a couple of weeks for a new car isn't that big of a deal. However, it isn't the 2 weeks that bothers me, it's the lead-on. Each time they changed the dates it cost me time and money. We reserved days to do things for Christmas, work, family etc... Each time those plans were dashed due to Carvana's poor management and follow through. The buying process is brilliant, but Carvana doesn't have the ability to follow through on those promises with a vehicle. I'm still waiting for the truck to arrive (it's a normal F-150, which is the most common vehicle in the United States - not something rare or special) So now, I'm at a loss for words. My old car was sold after the first date was rescheduled and I was promised that the delay would only be a day (which sounded reasonable at the time). Now, it's Christmas time, with no car, no gifts, less money, and no tree. Thanks Carvana. More
by carless-in-new-hampshire
Employees Worked With
Trina - various other friendly people with no power to help.
December 19, 2019
Novel and convincingly an improvement on the old paradigm! I was guardedly optimistic about the novelty of this method of shopping and purchasing a car. Having shopped locally at multiple dealerships I was ha I was guardedly optimistic about the novelty of this method of shopping and purchasing a car. Having shopped locally at multiple dealerships I was having a hard time locating the specific model for my son and the few that were close were not priced in a way to overlook the lack of a perfect match with our needs. So, one night I signed up for Carvana after finding multiple good matches. The pricing was right in-line with what I expected, so even though this new purchase method was it was a bit outside of my comfort zone, a Jack & Coke and my son's need for a car soon convince me to give it a try. Within about 1/2 hour, we were all set with financing and a delivery the following week. My one disappointment was that I did not find a way to add my son to the loan so he could build credit. However, I cannot be sure that the ability did not exist, just that I did not see it. Other than that, everything went exceedingly well. The car was as expected, the delivery person was very well versed and organized to simplify the process and we can truly say that Carvana will be our go-to for future used car purchases. More
by HHBL
Employees Worked With
Not sure, bad with names
December 18, 2019
I never thought I’d see the day when I would buy a car sight unseen. The fact is that this was the best price I could find on this truck. Not to mention that a 7 day 400 mile test drive is absolutely unhe sight unseen. The fact is that this was the best price I could find on this truck. Not to mention that a 7 day 400 mile test drive is absolutely unheard of. They do not pull money from your account until you are completely satisfied with your purchase. My particular vehicle should have come with a rear bed cover that was missing upon delivery. One quick note from the delivery crew and they sent me a check to replace it. I will never deal with the greasy local car dealership and salesmen again. It is truly the new way to buy a car. More
by Tenniscourts101
Employees Worked With
That one delivery guy, and that nice lady.
December 18, 2019
I don’t know that there is any other way to but a car. There is no back and forth you pay what the price is. A couple short phone calls once the purchase is made. A few papers to sign when you pick up you There is no back and forth you pay what the price is. A couple short phone calls once the purchase is made. A few papers to sign when you pick up your car. Seriously I will gladly buy all my cars this way to not have to sit and deal with a car dealership for hours on end!!! More
by Jess
Employees Worked With
N/A
December 18, 2019
Great purchasing experience First time experience buying vehicle from Carvana. I would buy from them again. My truck experienced bumper damage during shipment. Carvana took ca First time experience buying vehicle from Carvana. I would buy from them again. My truck experienced bumper damage during shipment. Carvana took care of all repairs costs so that the truck reflected the actual condition as shown online. The 100 day 4189 mile warranty also offers assurance that if there were any issues with the truck, they would be fixed. Nice not to have to travel around town reviewing and negotiating a deal. More
by netprotex
Employees Worked With
don't remember names
December 18, 2019
All I can say is I’m coming back to Carvana$$$ All I can say is I’m coming back to Carvana. If you had bought vehicles from dealerships in the past or for many years you will understand.One thing All I can say is I’m coming back to Carvana. If you had bought vehicles from dealerships in the past or for many years you will understand.One thing to keep on mind when you buy your next or first vehicle is to make sure what you want not what you can get. I highly recommend Carvana! Happy Holidays! Thank you, Alejandro Reyes More
by AlKing
Employees Worked With
Carvana
December 18, 2019
online auto buying This is very easy and fast thanks to representative David Spencer my Highlander came just as promised and clean with a travel cup of candy They guy wh This is very easy and fast thanks to representative David Spencer my Highlander came just as promised and clean with a travel cup of candy They guy who drove the transporter to deliver was very sweet and nice making sure all was good before he left. best deal i ever made. More
by lisa jones
Employees Worked With
David Spencer and transporter guy
December 18, 2019
My Customer Service Advocate was very pleasant and kind. He wanted to make sure that car buying experience was great. My experience was the best. Thanks Carvana! He wanted to make sure that car buying experience was great. My experience was the best. Thanks Carvana! More
by JKFord
Employees Worked With
Unknown
