Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,129 Reviews of Carvana
December 13, 2019
I placed an add on a commonly used web site and to my surprise I was contacted by Ian from Carvana. At first I was skeptical, but I exchanged text and emails with Ian from Carvana. Once I felt comfortabl surprise I was contacted by Ian from Carvana. At first I was skeptical, but I exchanged text and emails with Ian from Carvana. Once I felt comfortable I took the next step and accepted the offer. I sent all the documents which were taken on my phone(documents cannot be scanned and must be in color)once the documents were verified and approved, I was sent a schedule date and time. Once scheduled I received a call from the local representative who was picking up the car. He arrived 10 minutes early, we signed all paperwork, he gave me my check and I gave him the keys. Thanks to Ian and Carvana, this was a very easy process. I would highly recommend Ian and Carvana KG03 More
by gadental
Employees Worked With
Ian
December 13, 2019
One of the smoothest and enjoyable car selling experience! Would recommend to all my friends and family! Thank you for all your help Jan and Matt! experience! Would recommend to all my friends and family! Thank you for all your help Jan and Matt! More
by MarioH
Employees Worked With
Jan and Matt
December 12, 2019
The whole process has been filled with errors and mismanagement. When I arrived for my pickup “appointment” I was told there were folks ahead of me and I had to wait 30 minutes before I was seen. Whi mismanagement. When I arrived for my pickup “appointment” I was told there were folks ahead of me and I had to wait 30 minutes before I was seen. While signing the final documents I noticed that they all contained the wrong address which took the team 15 minutes to rectify. They were kind and courteous but an additional 45 minutes of waiting essentially meant this was akin to going to a dealer. I loved the car until it rained a week later and the entire roof started leaking. They attempted to have me take the car to a dealer which they made me contact, but I declined to keep a car that had been leaking for lord knows how long. The replacement delivery seemed easy enough but apparently their delivery rep had me sign the docs in the wrong places so new documents needed to be sent to correct this. Should have been simple enough but when sending the documents they neglected to include my apartment number causing the documents to get lost in transit. The solution here, rather than promptly resend the documents as requested has been to ask me to try and locate them. Again, if I had known this whole process would drag on for so long I would have just gone to a dealer. I will not be recommending Carvana to anyone as they seem to have zero attention to details and aim to have the customer complete as much work as possible. More
by DontUseCarvana
Employees Worked With
Kelsey, Amy and some other folks
December 12, 2019
Everything was good except when they delivered the car the tire light was on & there was a nail in the tire. I had to pay to get it fixed since they refused even though it came like that & I reported it i the tire light was on & there was a nail in the tire. I had to pay to get it fixed since they refused even though it came like that & I reported it in less then 24hrs. More
by Liteupyourhouse
Employees Worked With
N/A
December 12, 2019
The experience was easy and great. The only drawback was in the delivery of the vehicle. It was delayed. Carvana did compensate me for that, though. I would buy another vehicle from them for sure! in the delivery of the vehicle. It was delayed. Carvana did compensate me for that, though. I would buy another vehicle from them for sure! More
by Elculebro77
Employees Worked With
Nick and Alex(MKE), Yasmine(on messenger)
December 12, 2019
Super simple. Great price. They take care of everything. I will not buy a car from a traditional dealership again. This is the future of car buying. I will not buy a car from a traditional dealership again. This is the future of car buying. More
by jkuss
Employees Worked With
None, That’s the point
December 12, 2019
Seriously the best way to buy your next vehicle! Carvana is amazing from start to finish in the process! I highly recommend everyone! Try it! is amazing from start to finish in the process! I highly recommend everyone! Try it! More
by Amandadelpolito
Employees Worked With
Will, Amanda,
December 12, 2019
EASY AND AWESOME!! I PURCHASED A 2017 TOYOTA CAMRY. THE PROCESS WAS REALLY FAST & EASY GOING! THE CAR IS WHAT I EXPECTED AND HASN'T GIVEN ME ANY PROBLEMS. THE ONLY ISSUE I PURCHASED A 2017 TOYOTA CAMRY. THE PROCESS WAS REALLY FAST & EASY GOING! THE CAR IS WHAT I EXPECTED AND HASN'T GIVEN ME ANY PROBLEMS. THE ONLY ISSUE I CAN SPEAK ON, IS THE CAR COMING WITHOUT FLOOR MATS. I CALLED AND INFORMED THEM ABOUT THIS ISSUE, AND THEY ORDERED THEM TO BE DELIVERED TO MY HOUSE WITHIN 6 WEEKS. THE STAFF WAS VERY FRIENDLY, INFORMATIVE, AND ATTENTIVE THROUGH THE PROCESS. I WOULD RECOMMEND CARVANA! More
by DREKA
Employees Worked With
ALL STAFF MEMBERS I CAME IN CONTACT WITH WAS AWESOME.
December 12, 2019
Was too easy After some bad experiences at dealerships and lots of time looking on the internet I decided to try Carvana. The whole process was extremely easy and After some bad experiences at dealerships and lots of time looking on the internet I decided to try Carvana. The whole process was extremely easy and straightforward. If your capable of doing some research and know what your looking for like I did then Carvana is for you. More
by 3eyegod
Employees Worked With
Trevor
