Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,129 Reviews of Carvana
December 12, 2019
Easily the WORST experience of my life. Pictures and info on website looked great. I get the vehicle on 12-3 and works fine day one. Day 2, the convertible is stuck in the down position. In south Florida of on website looked great. I get the vehicle on 12-3 and works fine day one. Day 2, the convertible is stuck in the down position. In south Florida of all places. Of course it begins to rain. Took my car to Fiat Dealer on 12-5. Call on 12-6 they say they can’t even look at it until 12-9. Here I am almost a week later with no vehicle. I put in to have it swapped on 12-12. The delivery guy calls to tell me on 12-12 (the DAY of delivery, past the delivery time) he does not feel good dropping off a car in this position. It’s missing an armrest, the service engine light is on and there’s no power cord. Exactly how does this company have almost 5 stars. The delivery guy rejects the vehicle. I call Carvana furious. One person can’t tell what’s going on and why or where, nothing. A second defective vehicle that supposedly went under a 150point inspection. 150 points but you completely miss a convertible top that has obviously been “GLUED” numerous times and ready to break any minute. Which in fact did. I’ve been on hold for a solid 15 minutes and have yet to get a response on exactly what is happening. They have taken zero responsibility for me having to endure this. No way to work or even to get groceries. Again it’s raining and there’s no way to protect the car. It’s getting ruined. I have nothing nothing nothing nice to say about this company. Buyer beware. It may seem like a smooth and easy process but it’s nothing of the sort. Saying this is the first time this has happened is no consolation. I’m missing out on job opportunities and doctors appointments for what reason. They did NOT offer to get me a rental vehicle in the mean time. Just sit home and wait for them to do nothing. This entire experience has been traumatizing. Will update with final outcome although I’m sure it won’t be good or to my satisfaction. More
by birdiecirca85
Employees Worked With
Customer Service Reps
December 12, 2019
What a pain free process to sell your car. Melissa reached out to me and made me an offer, she was great through the process. I picked a date and time for pickup and on time like clockwork Blaine came reached out to me and made me an offer, she was great through the process. I picked a date and time for pickup and on time like clockwork Blaine came and picked it up. I signed a few papers and got a check. I’ve sold a car to CarMax in the past and Carvana blows them out of the water! Thanks Carvana! More
by Steve C
Employees Worked With
Melissa, Blaine
December 12, 2019
Amazing experience shopping online for my new car I would definitely recommend this to anyone , easy and lots of cars to choose from the cars are amazingly the best quality cars I have seen for being used ca definitely recommend this to anyone , easy and lots of cars to choose from the cars are amazingly the best quality cars I have seen for being used cars they sell you, delivery guy explained everything and made it an easy transition... More
by Yaidenlyn703
Employees Worked With
Carvana
December 12, 2019
Very Bad experience It's been 14 days since i pre-booked a vehicle ,no update from you guys when i look into the website it is showing 4 days from past 14 days.you guy It's been 14 days since i pre-booked a vehicle ,no update from you guys when i look into the website it is showing 4 days from past 14 days.you guys don't have shame the minimum you could do is give an update to the person who has been waiting for 2 weeks I called to the customer care like 7 times no one ever called me back and say “ it is gonna take a while it's better to move on to another vehicle “ I wish i had a chance to give zero starts to these bunch of fools More
by tha8601
Employees Worked With
wd2w
December 12, 2019
By far the best car buying experience I've ever had. I did very little of the work, which was all online or on the phone. Everyone I spoke with was immensely helpful and knowledgeable. I will never buy a did very little of the work, which was all online or on the phone. Everyone I spoke with was immensely helpful and knowledgeable. I will never buy a vehicle and other way ever again! More
by andreabasham
Employees Worked With
Ashley, others
December 11, 2019
Sold my car, it was easy Carvana reached out and made a fair up-front offer for my car that I had listed online. They worked around my schedule, gave me ample time to consider Carvana reached out and made a fair up-front offer for my car that I had listed online. They worked around my schedule, gave me ample time to consider the offer, and ultimately when I did decide to sell I was in and out of their facility in about 30 minutes. I was a little frustrated that they don't take customers in the order they arrive (they handle buying and selling separately), but overall the experience was positive. More
by Ben
Employees Worked With
Alison, Chris
December 11, 2019
Unbelievably Smooth Experience I shopped for my car, placed the order, and completed my trade-in information in less time than it took for my wife to take a nap. I did so while wat I shopped for my car, placed the order, and completed my trade-in information in less time than it took for my wife to take a nap. I did so while watching a movie. Communication was immediate and concise, with no surprises. The staff at the Carvana dealership were super friendly, and seemed to genuinely believe in what they were doing. They had the remaining paperwork ready to go for my appointment, and that process took all of 5 minutes. This is where I started to be thoroughly impressed. I remembered having declined an extended warranty when I submitted my purchase online. I thought for sure that someone was going to try to hard sell me one last time. However, that didn't happen. I can't tell you how relieved I was to have avoided that confrontation. The same confrontation that made me walk out of two non-Carvana dealerships the weekend before. It's such a relief to work with a business like Carvana, where they respect your decisions, and don't waste your time trying to change your educated mind. Thank you! My car looked even nicer in person than it did in the photos, and my advocate was very knowledgeable about it, answering all my questions. Using the "vending machine" was also fun; a very immersive car delivery experience. I'm typically critical of businesses because there seems to be a consistent theme of "over-promise, under-deliver" these days, but there isn't one thing I can be critical about with Carvana. From the initial website experience, to me writing this review, Carvana has been stellar. I recommend them to everyone now, and I'll never shop anywhere else for another car. Seriously! I'm not only a customer for life, I'm now an investor. Thank you, Carvana! More
by jraczkow24
Employees Worked With
N/A
December 11, 2019
Awesome !! I can't believe how easy it was. I was buying a car on a rainy day in my cozy pj's and favorite blanket. It was so easy that I was afraid something b I can't believe how easy it was. I was buying a car on a rainy day in my cozy pj's and favorite blanket. It was so easy that I was afraid something bad was going to happen during the process, but everything was smooth from the shopping experience until the delivery. I love my car!! More
by rosalesucan
Employees Worked With
Steven (the driver that delivered our car)
December 11, 2019
Fantastic! My family went with me to pick up my car because everyone was so excited to the vending machine in action! Everything went smoothly through the entir My family went with me to pick up my car because everyone was so excited to the vending machine in action! Everything went smoothly through the entire process, & the machine was the icing on the cake! I would recommend Carvana to anyone looking for a car. More
by nrogers5388
Employees Worked With
I only dealt with one person & I don't know his name.
December 11, 2019
Hello, I recently purchased a 2017 Toyota Camry from Carvana and thus far have been so pleased with the experience. I don’t think I will ever buy a car any other way. I always dreaded the car dealershi Carvana and thus far have been so pleased with the experience. I don’t think I will ever buy a car any other way. I always dreaded the car dealership experience. They always make you feel like you are not worthy of purchasing one of their vehicle . It’s feels like waiting on bad news about a family member. Anyway, I love the concept, it’s a great idea and I hope Carvana has continued success because Ill want another car in about 4 years Thank you. Jaye Connor More
by Jaye Connor
Employees Worked With
Can’t remember the names but very nice and helpful.
