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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

December 14, 2019

Very unhappy So far Carvana has not lived up to any of the promises the delivery person made on delivery. We purchased the car as listed with a factory rubber mats More

by burfeindcontracting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
many
Dec 17, 2019 -

Carvana responded

Carvana prides ourselves on customer satisfaction and we are grateful that you have taken this opportunity to share your experience. It is disheartening to learn that your vehicle's floor mats did not meet your standards at the time of delivery. This is not the experience that we aim to provide our customers and we sincerely apologize. It is equally as disappointing to find that your concerns were not immediately addressed by our delivery advocate. After further review of your account, we see that our inside team was able to provide an amicable resolution regarding your floor mats. We truly hope that you are now able to enjoy your new vehicle. Our advocates will remain an available resource to you and encourage you to contact us with any future questions or concerns.

December 14, 2019

This was the easiest car sale I have ever had! Andrew reached out to me, they did all of the assessment and offer over text and email. Once I got to the store, it took 11 minutes for them to give me the More

by sbartee
Recommend Dealer
Yes
Employees Worked With
Andrew. Liam
December 14, 2019

Easiest car purchase ever, but I was very excited about the process being so smooth with the lack of paperwork I had to read over and sign, in person. The one thing I'm not too sure More

by Britt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
December 14, 2019

Let down Boy was I so ready and eager to want to embrace the new approach to buying/selling, but there are far too many bugs to still work out. I can understan More

by chevyguy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Dec 17, 2019 -

Carvana responded

Thank you for taking the time to provide us feedback regarding your Carvana experience. We want to apologize that the appraisal that we provided did not meet your expected value. Our vehicle appraisals are evaluated based on features, mileage, and other contributing factors. Once an offer is given to the customer there is a 7 day time-frame to upload all documents needed in order for us to complete the selling of your car to Carvana, if this timeline had passed a new appraisal is needed and there could be an adjustment to your offer. Carvana aims to be as transparent as possible with our customers and are continually looking for ways to improve our car selling process. The feedback you have provided has been given to the proper teams. Please do not hesitate to reach out if you have any further questions or concerns.

Dec 17, 2019 -

chevyguy2 responded

Sorry, but if you "aim to be transparent", nobody has been able to tell me why I got an appraisal and uploaded my documentation (well within 7 days), went to schedule a pickup and the appraisal number lowered. That's not transparent. 1)The ORIGINAL appraisal met my expected value - that's why I uploaded the documentation 2) The ORIGINAL offer was given and I uploaded the documents 1 day later. Well within 7 days 3) Transparency is honoring a written appraisal and following through on the actions/guidelines you set when a customer follows up on his/her end. If a mistake was made, then be accountable for it.

December 14, 2019

Everything went great until the day my car was delivered. I still love my car but I feel like I was deceived. The guy delivering my car scuffed the rim and rocker panel and told me carvana would fix it. Now More

by Hbeck718
Recommend Dealer
Yes
Employees Worked With
Jasmine
December 14, 2019

The buying process was the easiest I’ve ever been through! Everyone was excellent for purchasing to the delivery! Our family will definitely be purchasing our vehicles through Carvana in the future! More

by Keithtracey6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember names! I’m old!
December 14, 2019

Very bad experience. Customer service very polite but absolutely no help at all . They tossed you to different departments back and forth and nobody knows anything everybody avoiding responsibility that More

by pbribiesca
Recommend Dealer
No
Employees Worked With
Can’t remember
Dec 17, 2019 -

Carvana responded

Thank you for taking the time to give your feedback. Carvana strives to provide exceptional customer service for our customers while maintaining transparency throughout the entire process. It is disheartening to hear this was not the case for you. One of the many benefits of Carvana is the 7 Day Money Back Guarantee where we allow customers an adequate amount of time to properly inspect their vehicle and ensure it is up to their liking. Additionally, we apologize if proper expectations or timelines were not met while working with Carvana and Silverrock, as we understand this can cause frustration. After reviewing your account, it looks like you were able to resolve your concerns with a member of our Post Sale department. We appreciate your patience and encourage you to reach out if you have any additional questions of concerns.

December 14, 2019

happy with my purchase I purchased a Chevy Bolt from Carvana this year. I was very happy with how the website shows 360 degree previews of the car, and detailed photos of an More

by ambi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cant remember
December 14, 2019

Smooth operation I had my truck for sale in all the usual on-line places when Andrew from Carvana saw it and contacted me with an offer to buy it. I had a lot of quest More

by valleyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew and Peter
December 13, 2019

The process was so easy. The delivery driver was so honest and nice! Car has a few issues not on website but was assured help! More

by chasalix
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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