Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,132 Reviews of Carvana
December 11, 2019
Oh, Carvana... everything from the application process to pickup was pretty seamless. I would have given 5 stars easily. However - the vehicle I purchased not even 2 weeks ago, came with mechanical issues th pickup was pretty seamless. I would have given 5 stars easily. However - the vehicle I purchased not even 2 weeks ago, came with mechanical issues that have caused me to be in and out of the dealership with a car that I cannot yet operate. What should be an exciting time for me has turned into a huge inconvenience. I can’t believe that any vehicle would be listed or sold without being properly diagnosed and repaired first. This is absolutely unacceptable and frustrating. Please work on this in the future. More
by lauren_md
Employees Worked With
Not sure of names.
December 11, 2019
Several Disappointments The truck I purchased had two to three imperfections noted on the Carvana site. When the truck arrived, there were 15-20 imperfections in the exterio The truck I purchased had two to three imperfections noted on the Carvana site. When the truck arrived, there were 15-20 imperfections in the exterior that I wasn't aware of. The salesman also let me know that whoever prepped the truck had buffed it too hard in a few places causing paint damage. It also didn't come with a rear license plate holder. I have to take time to go get that fixed, although Carvana is covering the cost through the warranty. The salesman that delivered the vehicle was extremely pleasant and professional, I am happy with that interaction. Unsure if I would buy through this method again. More
by p.cain37
Employees Worked With
Rick
December 11, 2019
Great way to buy a car! The whole Carvana process was so easy. As I sat on my sofa in my PJs, I found exactly the car I wanted. I put it on hold a couple of times so I could The whole Carvana process was so easy. As I sat on my sofa in my PJs, I found exactly the car I wanted. I put it on hold a couple of times so I could do a little homework. Perfect match for me! The car arrived ON TIME right to my driveway. The two delivery guys were so nice and polite. They explained everything to me very patiently. The seven day return option is really helpful as I took the car to our mechanic for check-up. He was very impressed! The follow up from Carvana via phone call came at day six. The call was made to see how I liked the car, if I would be keeping it and to explain that the title, plates and registration would be on their way shortly, and will arrive before the temporary plate expires. It was all so easy! I didn’t have to go out in the cold to shop or even to the Secretary of State for paperwork. Only one little downside, when I called a couple of times the hold time was a little long but all the great customer service overall made up for it. I would definitely recommend this car buying process to everyone! Thank you, love my car! More
by mimichar
Employees Worked With
I don’t remember, they were all great!
December 11, 2019
Great buying experience will continue to purchase thru Carvana . Delivery was was quick and communicated thru out the entire process. Look forward to buying my next car in the future Carvana . Delivery was was quick and communicated thru out the entire process. Look forward to buying my next car in the future More
by Rouge1
Employees Worked With
Sales team
December 11, 2019
Although I’m happy with the car overall (one week in), I’m very disappointed that the description of car condition online did not match car received. I’m very disappointed that the description of car condition online did not match car received. More
by Eugenespark
Employees Worked With
Heidi
December 10, 2019
Further exterior damage not disclosed. Using my own bank was not an easy process working with you all. Experience took twice as long as what was expected was not an easy process working with you all. Experience took twice as long as what was expected More
by Benjamin
Employees Worked With
Keith
