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Carvana

Tempe, AZ

3.4
10,128 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

December 11, 2019

Great buying experience will continue to purchase thru Carvana . Delivery was was quick and communicated thru out the entire process. Look forward to buying my next car in the future More

by Rouge1
Recommend Dealer
Yes
Employees Worked With
Sales team
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December 11, 2019

Although I’m happy with the car overall (one week in), I’m very disappointed that the description of car condition online did not match car received. More

by Eugenespark
Recommend Dealer
Yes
Employees Worked With
Heidi
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December 11, 2019

The whole process was a great, the Carvana team really cares for their costumers and go above and beyond to make sure you’re happy. More

by dcvanterpool
Recommend Dealer
Yes
Employees Worked With
Raphael
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December 10, 2019

This was by far the best car buying experience I’ve ever had. The team was great the car was perfect. I will do this again More

by Mwaller
Recommend Dealer
Yes
Employees Worked With
Delivery Team
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December 10, 2019

This was by far the best car buying experience I’ve ever had! My customer care advocate Melissa was phenomenal! I will always recommend Carvana! More

by Mironda
Recommend Dealer
Yes
Employees Worked With
Melissa
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December 10, 2019

Further exterior damage not disclosed. Using my own bank was not an easy process working with you all. Experience took twice as long as what was expected More

by Benjamin
Recommend Dealer
No
Employees Worked With
Keith
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Dec 10, 2019 -

Carvana responded

We appreciate you taking the time to provide us with some honest feedback on your recent Carvana experience. Carvana prides itself on providing a stress free car buying process and apologize if you feel this was not the case. A 150 point inspection is conducted on every vehicle we sell to ensure it meets our high standards. We understand that the condition of your vehicle is important and it is never our intention to withhold any information. Additionally, we want to be sure you are happy with the vehicle we delivered. Our 7-day money back guarantee policy is in place to provide customers with a sense of confidence that they can find the perfect fit. We would love the opportunity to look into your situation further, but we are having a difficult time locating your account in our system. Please contact us at your soonest convenience at (800) 333-4554.

December 10, 2019

Delivery not on time almost 2 hours late. No communication between the customer and Carvana after your approved for purchase. Same as a car lot. Once they make the sell your just another numbe More

by Joseph.thornhill22
Recommend Dealer
No
Employees Worked With
Amanda
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Dec 13, 2019 -

Carvana responded

Clear and concise communication is a value we hold dear here at Carvana, so we greatly appreciate you taking the time to let us know about your recent purchase and delivery experience. We want to apologize for what probably felt like lack of respect for your time and schedule. In bringing this to our attention, we have an opportunity to point out where our team members can be shown areas in which need to be addressed and subsequently improved upon. In reviewing your account, we see you ended up taking possession of a vehicle and have decided to keep it. We hope you enjoy it for years to come. Thank you for your business and welcome to the Carvana family.

December 10, 2019

Absolutely amazing way to purchase a vehicle. very happy with costumer service, definitely recommend Carvanna to everyone trying to rebuild there credit. thank you so much More

by destineymaslak
Recommend Dealer
Yes
Employees Worked With
Carvanna
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December 10, 2019

Jeep review at Carvana Staff and facility was nice and helpful with the process and problems. Criticism is that the warning light was not corrected and I was told to take c More

by jaxbones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
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December 10, 2019

My experience with Carvana has been amazing. I had my car within a week of picking it out. It was painless and a very fast process. I would definitely use Carvana again. More

by sgt.namor
Recommend Dealer
Yes
Employees Worked With
Richard, Dylan, McKenzie
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