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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

December 10, 2019

Delivery not on time almost 2 hours late. No communication between the customer and Carvana after your approved for purchase. Same as a car lot. Once they make the sell your just another numbe More

by Joseph.thornhill22
Recommend Dealer
No
Employees Worked With
Amanda
Dec 13, 2019 -

Carvana responded

Clear and concise communication is a value we hold dear here at Carvana, so we greatly appreciate you taking the time to let us know about your recent purchase and delivery experience. We want to apologize for what probably felt like lack of respect for your time and schedule. In bringing this to our attention, we have an opportunity to point out where our team members can be shown areas in which need to be addressed and subsequently improved upon. In reviewing your account, we see you ended up taking possession of a vehicle and have decided to keep it. We hope you enjoy it for years to come. Thank you for your business and welcome to the Carvana family.

December 10, 2019

Absolutely amazing way to purchase a vehicle. very happy with costumer service, definitely recommend Carvanna to everyone trying to rebuild there credit. thank you so much More

by destineymaslak
Recommend Dealer
Yes
Employees Worked With
Carvanna
December 10, 2019

Jeep review at Carvana Staff and facility was nice and helpful with the process and problems. Criticism is that the warning light was not corrected and I was told to take c More

by jaxbones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
December 10, 2019

My experience with Carvana has been amazing. I had my car within a week of picking it out. It was painless and a very fast process. I would definitely use Carvana again. More

by sgt.namor
Recommend Dealer
Yes
Employees Worked With
Richard, Dylan, McKenzie
December 10, 2019

Sold them our Soul. Very simple and convenient process. They gave us $1,000 more than local dealers were offering, and we didn't even buy from them. Only slightly less than private party book value, which More

by stanley.josh
Recommend Dealer
Yes
Employees Worked With
Jan
December 10, 2019

Great and easy to work with. There was no beating around the bushes and Andrew was straight to the point and very informative through the process. I definitely enjoyed the experience More

by Taseen24
Recommend Dealer
Yes
Employees Worked With
Andrew
December 10, 2019

Customer Service is Outstanding I have bought 2 cars from you so far and each time your customer service and no hassle professionalism is outstanding. I will be returning and contin More

by Marvin S. Pitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Breaux
December 09, 2019

Great experience with Carvana. Cooper called me and offered a very fair price for our car. It was easy to transfer our proof of ownership and a few days later they picked up our car and gave us a chec More

by russell.herman
Recommend Dealer
Yes
Employees Worked With
Cooper
December 09, 2019

I loved the entire experience! It is the exact way you see it on tv! Choosing the car took about 20 minutes on line. Purchasing the car took about another 10 minutes. I went to pick up the car in Tampa More

by LzAlb320
Recommend Dealer
Yes
Employees Worked With
Jason I picked up car Saturday after Black Friday
December 09, 2019

Literally the biggest scam I’ve found in car sales...they claim they are no hassle, but that’s all they are...don’t believe them when they claim you can swap your car if you don’t like it, it is a scam becau More

by Jstrigler
Recommend Dealer
No
Employees Worked With
Unknown
Dec 10, 2019 -

Carvana responded

Thank you for taking the time to share your concern with us. We do apologize if any miscommunication occurred during your purchase process. Carvana works diligently to ensure every customer has a stress free and streamlined purchase process. One of the great benefits of Carvana is our 7 Day Money Back Guarantee where a customer can return or swap the vehicle they are currently in if it is not a great fit. We do take this feedback very seriously and want to look into this further. After reviewing your account, it does look like you have worked with our Post Sale team to have your concerns addressed and the swap process clarified. Please do not hesitate to reach out if you have any further questions or concerns.

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