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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

December 08, 2019

Best car buying experience of my life! Easy, worry free, no pressure and affordable experience ever! No hours long waiting around in the dealership! No numerous and unnecessary runs of my credit ! It was gr More

by Dlquarles2015
Recommend Dealer
Yes
Employees Worked With
Everyone I worked with were amazing!
December 08, 2019

It was a great experience, fast friendly very helpful and the pick up process was quick and easy I had small issue wit vehicle and they gave me the silver back contact and I have appointment next week great More

by amandapompell4ever
Recommend Dealer
Yes
Employees Worked With
Several people all wonderful
December 08, 2019

Will never buy another way again This was the easiest car purchase I've ever made. The customer service was great from beginning to end. There was an unexpected scratch on the windshi More

by AudiOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam; others that were also great.
December 08, 2019

I ordered a car online! I am amazed by how simple the whole process was. I searched for a car based on my needs with mileage, brand, and more importantly price. The images we More

by clarkent17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana
December 08, 2019

it went very well. andrew was my car salesman and he was very helpful. the process was also super simple easy and fast. highly recommend anyone selling their car this way! More

by spencer
Recommend Dealer
Yes
Employees Worked With
andrew
December 08, 2019

Never going to a dealership again I'll be honest, the whole business model of Carvana was exciting to me and throughout the duration of the purchase I always stressed on the fact that More

by Chazz89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Really bad at remembering names
December 07, 2019

It was a good experience buying a car. I liked the financing process, and delivery of vehicle. When the car was delivered, it was a simple process signing contract. Unfortunately I gave the car back, More

by Dusty3420
Recommend Dealer
Yes
Employees Worked With
Sommer
December 07, 2019

My car arrived over a week late and it did not come with My car arrived over a week late. I asked them to waive the ‘shipping’ fee and they refused. The car also did not come with a key fob so I had to buy More

by Frustrated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unhelpful
Dec 10, 2019 -

Carvana responded

Thank you for taking the time to leave your feedback regarding your Carvana experience. We want to apologize for the delay, and the huge inconvenience this caused. Although we do our best to meet the time frames we provide, we understand at times we will fall short. Additionally, we pride ourselves on our transparency and truly apologize for any lack of communication. Carvana is happy to hear you were able to work with our After Sale Repair team to have the concerns addressed with the key-fob. Once again, the delay was unacceptable and we can assure you we will learn and grow from this experience. We appreciate your patience and hope to earn your trust back moving forward. Please do not hesitate to reach out if you have any further questions or concerns.

December 07, 2019

I had an amazing experience with Carvana. The ease of browsing their inventory, and the in-depth descriptions, and video tours of their vehicles made me feel as if I knew the car I was buying before I ev More

by Teej22
Recommend Dealer
Yes
Employees Worked With
Do not recall
December 07, 2019

The best car buying experience alive. I never brought a car before going in my expectations were different. The ease of the process was simple as 1,2,3. I recommend this to the world More

by Dontaedow7
Recommend Dealer
Yes
Employees Worked With
The whole Philadelphia branch
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