Carvana

The Best of Carvana is the worst of Carvana We always complain about the high pressured nature of going to a car dealership. What we often don't recognize is the other side of that pressure, whi We always complain about the high pressured nature of going to a car dealership. What we often don't recognize is the other side of that pressure, which is the urgency to make a deal. Carvana lacks both of these. I located a car on Carvana and submitted paperwork. I opted to bring my own financing at 50% of the interest rate they were willing to offer. I applied, was approved, and had an approval letter. This is where the problem started. I had a scheduled delivery date, and was surprising my wife. After a few days, the system still said verifying paperwork, and I received a "we have to reschedule your delivery". After sitting on hold for nearly 45 minutes, I was told that Carvana does not call my specific bank, and they need to wait for my name to show up on "the list". Day after day I called, waited on hold at least 30 minutes to find out that I still wasn't "on the list. Delivery date was changed again, still not on "the list". I contacted my bank, who assured me they would be happy to speak with Carvana, but won't spend the 45 minutes on hold waiting for them. The next day I conference them in and viola! We were able to solve "the list" problem. I'm now on my third delivery date a week and a half later. It is no longer a surprise for my wife because I've had to tell her why I kept making excuses for her to be home only to change when. With Carvana finally on the way, one would think we were done, right? Wrong. On the way here, the driver contacted me to confirm my wife and I were home. I said yes, but my wife had misplaced her driver license. She had per passport for identification, so he told me no issue. Just before he was scheduled to arrive, I received another call from him that in fact the passport cannot be used and they would need to reschedule. I told him to sit still (around the corner from my house) while I called. 25 more minutes on the phone for someone to realize they already had my wife's driver license on file (paperwork validation). So the day comes and they are unloading my wife's "new to her" car. It was pouring down rain (sunny on the original two delivery dates), so we quickly drove it and then signed the paperwork. Once it dried out, I did a deeper inspection of the car to find out one of the items listed in the listing wasn't with the car. I contacted Carvana and was promptly told that anything considered an unattached option is not guaranteed to come with the car, and there is no resolution. I asked to speak to a manager before my seven days. No call, seven days has passed. If you are willing to become the car sales person, Carvana is for you. If you are expecting a sense of urgency to receiving your car, go to the dealer. I will never purchase a car like this again. I would have preferred to spend an entire day haggling with a dealership than two weeks trying to get someone to take my call. More

The vending machine was broken after driving almost an hour to experience it with no heads up. The vehicle was also delayed a whole week prior to pick up. Once at pick up the agent I worked with had NO kn hour to experience it with no heads up. The vehicle was also delayed a whole week prior to pick up. Once at pick up the agent I worked with had NO knowledge of the vehicles what so ever . So none of my questions were answered. Then at pick up the car had all 4 tires with low tire pressure and he said he did not know why it did that and he was sorry. The car also came with only half a tank of gas and also the car’s interior was beyond dirty. The windshield was so marked up and then the back seat had stains and gun wrappers in between them. I’m very disappointed with this whole experience. But after having the car for a week now I do enjoy the vehicle very much. More