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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
December 05, 2019
This was the best car buying experience I've had. There was no pressure and I got to shop at my leisure. Walter was great when dropping the car off and it's been smooth sailing ever sense. was no pressure and I got to shop at my leisure. Walter was great when dropping the car off and it's been smooth sailing ever sense. More
by Kchalfant
Employees Worked With
Walter
December 05, 2019
I had a wonderful experience selling my car to Carvana via Ian. He was helpful answering all my questions and i got a good deal too. Highly recommend. via Ian. He was helpful answering all my questions and i got a good deal too. Highly recommend. More
by vivek singh
Employees Worked With
Ian
December 05, 2019
I had the absolute worst experience buying a car with Carvana. Expectations were high and they got crushed. For starters when I arrived I found my car parked outside, instead of in the vending machine wh Carvana. Expectations were high and they got crushed. For starters when I arrived I found my car parked outside, instead of in the vending machine where it should have been. The associate told me that the vending machine had a malfunction that day so the machine was dow. That pissed me off. THEN as I'm waiting for paperwork and the opportunity to check out my new car a group of people came into carvana that had appointments scheduled for 2 days away. THEY got priority service over me, being on time and there to get a car. After they left I'm about to get my car then another group of people came in with an appointment 2 days away!! They got priority over me again, being on time to get my car!!! Finally I was able to get my car and leave but my entire carvana experience was awful. I seriously wouldn't recommend Carvana to anyone, if you do buy a car from them walk out and refinance immediately. Good luck. More
by Tom
Employees Worked With
Dee
December 04, 2019
My experience has been great with Carvana! The car looks great and is in great condition. It was just as advertised. It was delivered about a week after the final approval and except for replacing the batte great and is in great condition. It was just as advertised. It was delivered about a week after the final approval and except for replacing the battery in the fob, everything was great. Customer support has been really helpful when I have haMd questions, although the wait time has been very long. I’m now waiting on the title and plate docs but my experience so far has been excellent. More
by AR
Employees Worked With
Carlton
December 04, 2019
not good car wood not pass PA inspection car had poor body work done , rear struts are leaking 3 local repair shops would not work with silver rock !! usin car wood not pass PA inspection car had poor body work done , rear struts are leaking 3 local repair shops would not work with silver rock !! using pep boys or monro was inconvience speaking to your staff I felt like they were reading a script how to handle customers !! BUYER BEWARE MIKE MAHER More
by michael maher
Employees Worked With
SAM,
December 04, 2019
BUYER BEWARE Carvana claims to sell "accident free" vehicles. This simply untrue.I bought a luxury car from them a little over a year ago. I had the car for 3 mont Carvana claims to sell "accident free" vehicles. This simply untrue.I bought a luxury car from them a little over a year ago. I had the car for 3 months, and it spent most of the time in the dealership service center with the same issue. I finally decided I had purchased a lemon, but what could i do? I called Carvana they pulled a carfax on the car in an attempt to establish that is was not their fault. They told me I had been in accident in the car. This was not true, I have not been in an accident in over 25 years. Long story short, they sold a car without doing their diligence to be sure it was, in fact, accident free. The carfax report they put online to sell me the car was not up to date and the accident reported shortly after I purchased the car. When I brought this to their attention, I was given 2 basic choices, keep the Jaguar (I owed more than it was worth) or select a different car from their site. Circumstances forced me to go with option B. I would have filed a law suit but my year has been spent battling cancer instead. I just hate seeing Carvana get away with lying to the public. More
by kenporay
Employees Worked With
unknown
December 04, 2019
My experience with Carvana was phenomenal. I had the best experience with Carvana. No hassales. Straight to the point. Customer service was beyond what I expected. Nina our customer service age I had the best experience with Carvana. No hassales. Straight to the point. Customer service was beyond what I expected. Nina our customer service agent was great! Everything ran very smoothly and the post purchase service is awesome. More
by royrancom
Employees Worked With
Nina
December 04, 2019
I was very skeptical about buying a truck online and unseen. I am happy to tell everyone it was the best experience buying a new vehicle I've ever had no salesman,no sales manager,no finance manager and unseen. I am happy to tell everyone it was the best experience buying a new vehicle I've ever had no salesman,no sales manager,no finance manager and no pressure! Everything is done online from picking your vehicle to financing of the vehicle. It was delivered on time and very professional my. I love my 2016 Chevy Colorado. Thanks Carvana for making this possible. More
by Marine1
Employees Worked With
Sam,Mathew,
December 04, 2019
Simply Wonderful Gone are the days of pushy salespeople impatient with my desire to slowly walk through the process of spending my hard earned money. Thank you Carvana Gone are the days of pushy salespeople impatient with my desire to slowly walk through the process of spending my hard earned money. Thank you Carvana. More
by Earl Johns
Employees Worked With
I forget, but they were all quite lovely.
