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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

December 04, 2019

So there I was on the train in Los Angeles on my way to Monday night football to watch the Baltimore Raven's. My phone rang and it was a nice lady named myzsa from carvana . She asked me if my 2016 Ford fu More

by 2019Ravens
Recommend Dealer
Yes
Employees Worked With
Myzsa
December 04, 2019

Added hours to the car shopping experience Ultimately ended up returning our Carvana car. It was represented accurately, though we did find garbage in consoles. Delivery was slightly difficult. More

by daveyfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kiesha delivered, very nice.
Dec 05, 2019 -

Carvana responded

Thank you for giving us the opportunity to show you a new way to buy a car. Carvana strives to provide customers an easy and streamlined car buying process paired with high quality pre-owned vehicles. We appreciate your feedback and sincerely apologize for any concerns you may have had with the vehicle. Although we were not able to provide you your new vehicle, we are happy you found one that was the best fit for your family. Once again, truly appreciate you considering us! Please do not hesitate to reach out if you have any questions or concerns.

December 04, 2019

The BEST vehicle buying experience ever from start to delivery! Very helpful and professional staff. Also the nicest used car I’ve purchased to new More

by tomwaterhouse5405
Recommend Dealer
Yes
Employees Worked With
Harley , Kevin I believe
December 04, 2019

Melissa has helped me a lot! Made sure everything i needed done was done correctly and also followed up later! Great service. Thank you Melissa. More

by The.chris.cheah
Recommend Dealer
Yes
Employees Worked With
Melissa, Sandra, Dalton
December 04, 2019

Everything went well until delivery of car. Truck broke down on way to my house. So man had to drive my new car to my house and by then it was dark outside. I looked over car as best as I could and test dr More

by Wakilc
Recommend Dealer
Yes
Employees Worked With
Don't remember man name.
December 03, 2019

You will likely sell your car for more in a private sale. After several back and forth conversations with potential buyers we decided to take our Carvana offer. Ian lindsay The buyer we dealt with stayed con More

by josh
Recommend Dealer
Yes
Employees Worked With
Ian Lindsay
December 03, 2019

The Car showed up with the key fobs not working. Car spent 3 days of my 7 days at the dealer. No help from them More

by Rusty Moore
Recommend Dealer
No
Employees Worked With
Mark
Dec 03, 2019 -

Carvana responded

Carvana wants to sincerely apologize for the issues you have encountered during your purchase experience. We pride ourselves on having a seamless purchase process coupled with high quality pre-owned vehicles. A 150 point inspection is conducted on every vehicle we sell to ensure it meets our high standards. The last thing we want to do is inconvenience a customer in any way. We would love the opportunity to discuss your situation further, but we are having a difficult time locating your accounting our system. Please contact us at your soonest convenience.

December 03, 2019

Takes the sting out of buying a car Carvana made it very easy to get a new used car without the sales men constantly bugging you. I like that you have 7 days to decide to keep it or not More

by cherylk7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rikki Foster and I think the other guy was named Chris
December 03, 2019

Dont go to dealerships! Do Carvana! Todd, Jordan, James (the guy who delivered my car), and Aseret, are the most amazing representatives ever. They were always so nice and accommodating More

by KCrowley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan, Todd, Aseret, James
December 03, 2019

Overall,it is a good option de buy a car,they are pretty fair,you'll get a clear description of the car and a kind customer service whenever you need it,i give 5 stars to them. More

by cibertrucker69
Recommend Dealer
Yes
Employees Worked With
All of them
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