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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
December 03, 2019
Excellent customer service The purchasing experience was easy and excellent. My vehicle was delayed in shipping to me twice, both due to unexpected circumstances. It was frustra The purchasing experience was easy and excellent. My vehicle was delayed in shipping to me twice, both due to unexpected circumstances. It was frustrating, however, every time I interfaced with anyone from Carvana - from customer service to delivery driver - they were friendly, accommodating, and exhibited EXCELLENT customer service. I will absolutely recommend this as a car buying option. More
by JGmtngirl
Employees Worked With
Jeff
December 03, 2019
was all good at first until I had to jump through all was all good at first until I had to jump through all these hoops and spend money in gas for the broken key you sent was all good at first until I had to jump through all these hoops and spend money in gas for the broken key you sent More
by Timmyj7375
Employees Worked With
Not sure
December 03, 2019
A HUGE Headache HORRIBLE! Worst head ache ever. I have talked to 4 people on the phone and get put on hold for 20+ minutes for them to not have any answers to help me HORRIBLE! Worst head ache ever. I have talked to 4 people on the phone and get put on hold for 20+ minutes for them to not have any answers to help me. None of their customer service reps know anything and it all came down to they didn't care about my business. I attempted to finance through my bank who I have financed everything through and they made it a giant nightmare. I would steer clear of dealing with Carvana at all. More
by maile.jerry
Employees Worked With
too many to remember
December 02, 2019
Don’t waste your time here Be aware! Terrible customer service and executive team Lisa, I would not reccommend Carvana to anyone. Unprofessional staff. My car delayed twice. T Be aware! Terrible customer service and executive team Lisa, I would not reccommend Carvana to anyone. Unprofessional staff. My car delayed twice. The car that I recieved was so dirty. 150 point inspection? I don't think so. Waiting for my register for 2 months and I sent a loan check to them but they never deposit it, untill it expired. Two months later they ask me to go get another check I have to went through a lot of troubles to apply for another loan. The executive team Lisa which is the highest level, she said, It is what it is, we want your money, there is nothing that she can do. Really? Carvana? At this point, as a customer I feel really disappointed, it's not event my fault and I feel that they under value the customer and they don't really care how you feel. DO NOT BUY THE CAR FROM CARVANA The only thing that I like is the technology vending machine it was nice experince but not worth the time. More
by Abby
Employees Worked With
Lisa
December 02, 2019
OMG!!!! This was an amazing experience from beginning to end, with amazing customer service included. I am so in love with my new car... I have been to numerous of car lots but this tops the Cake.... great end, with amazing customer service included. I am so in love with my new car... I have been to numerous of car lots but this tops the Cake.... great work Carvana More
by strangenatashia23
Employees Worked With
All of them
December 02, 2019
Great Experience! After being denied at other Great Experience! After being denied at other dealerships I took a chance with Carvana. I must say I am impressed, This is the new way to buying a c Great Experience! After being denied at other dealerships I took a chance with Carvana. I must say I am impressed, This is the new way to buying a car. The whole process was easy and convenient. All I did was browse cars and choose my favorite. I had the opportunity to drive and test two cars before choosing. I did have a small issue with my front windshield having a crack in it but they fix the issue by sending out a team to fix it. I look forward to doing business with them from here on out. Thank You Carvana for a great experience! More
by KimberlyD
Employees Worked With
Amy
December 02, 2019
Would not honor 1000 coupon special that was announced within 7 day guarantee on 8th day nothing could be done through them and the small repairs I was left with was to go through silver rock would not re within 7 day guarantee on 8th day nothing could be done through them and the small repairs I was left with was to go through silver rock would not recommend More
by fabianravelo
Employees Worked With
General
December 02, 2019
Process & Communication Needs Improvement While the process seems to be streamlined and simple on the surface, the lack of communication between departments and offices makes the process a hea While the process seems to be streamlined and simple on the surface, the lack of communication between departments and offices makes the process a headache and inconveniences customers. So much so, that I cannot recommend Carvana at this time. More
by Rb2
Employees Worked With
Jaime, Kristin
December 02, 2019
Not the best but definitely not the worst As a first time customer so many important things were left out. I found myself asking legit questions that should have been noted for all customers. As a first time customer so many important things were left out. I found myself asking legit questions that should have been noted for all customers. Example being that all customers can't use the referral cards. This information was not provided until half way into my sale. Also, the app and the website are not at all compatible and while the app is cool to have it has a delay. My biggest issue was the communication among the customer service people. I felt myself repeating information because one person didn't leave notes. The website would say I was missing info and the customer service agent would say they got it (which is it?). The best service came from the actual delivery team in Austin, TX. They were nice, informative, on time, and made sure I had all the info I needed and left me feeling like I had a friend. More
by vlinzie
Employees Worked With
Unknown
