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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
December 03, 2019
Takes the sting out of buying a car Carvana made it very easy to get a new used car without the sales men constantly bugging you. I like that you have 7 days to decide to keep it or not Carvana made it very easy to get a new used car without the sales men constantly bugging you. I like that you have 7 days to decide to keep it or not. My brother-in-law also bought a car from Carvana and now my next door neighbor is interested too. I would highly recommend using Carvana. More
by cherylk7
Employees Worked With
Rikki Foster and I think the other guy was named Chris
December 03, 2019
Dont go to dealerships! Do Carvana! Todd, Jordan, James (the guy who delivered my car), and Aseret, are the most amazing representatives ever. They were always so nice and accommodating Todd, Jordan, James (the guy who delivered my car), and Aseret, are the most amazing representatives ever. They were always so nice and accommodating and they were actually sincere when I had a problem. And I love how you guys honored the fact that I am an active military member. The only thing I have to add is that the day I got my car, I drove it to work and 2 of my tires blew out on the highway. The dealership said the tires where most likely dry rotted from inactive use and just sitting. I would recommend checking tires before driving it all the way to peoples houses. I missed a whole days worth of work and it was mostly silver rocks fault. You guys can do better as far as towing companies. Other than that Ive been recommending you guys to everyone I know! I'll be starting my family soon and I look forward to buying my next car with you very shortly. I LOVE CARVANA!!!!! More
by KCrowley
Employees Worked With
Jordan, Todd, Aseret, James
December 03, 2019
Overall,it is a good option de buy a car,they are pretty fair,you'll get a clear description of the car and a kind customer service whenever you need it,i give 5 stars to them. fair,you'll get a clear description of the car and a kind customer service whenever you need it,i give 5 stars to them. More
by cibertrucker69
Employees Worked With
All of them
December 03, 2019
Excellent customer service The purchasing experience was easy and excellent. My vehicle was delayed in shipping to me twice, both due to unexpected circumstances. It was frustra The purchasing experience was easy and excellent. My vehicle was delayed in shipping to me twice, both due to unexpected circumstances. It was frustrating, however, every time I interfaced with anyone from Carvana - from customer service to delivery driver - they were friendly, accommodating, and exhibited EXCELLENT customer service. I will absolutely recommend this as a car buying option. More
by JGmtngirl
Employees Worked With
Jeff
December 03, 2019
was all good at first until I had to jump through all was all good at first until I had to jump through all these hoops and spend money in gas for the broken key you sent was all good at first until I had to jump through all these hoops and spend money in gas for the broken key you sent More
by Timmyj7375
Employees Worked With
Not sure
December 03, 2019
A HUGE Headache HORRIBLE! Worst head ache ever. I have talked to 4 people on the phone and get put on hold for 20+ minutes for them to not have any answers to help me HORRIBLE! Worst head ache ever. I have talked to 4 people on the phone and get put on hold for 20+ minutes for them to not have any answers to help me. None of their customer service reps know anything and it all came down to they didn't care about my business. I attempted to finance through my bank who I have financed everything through and they made it a giant nightmare. I would steer clear of dealing with Carvana at all. More
by maile.jerry
Employees Worked With
too many to remember
December 02, 2019
Don’t waste your time here Be aware! Terrible customer service and executive team Lisa, I would not reccommend Carvana to anyone. Unprofessional staff. My car delayed twice. T Be aware! Terrible customer service and executive team Lisa, I would not reccommend Carvana to anyone. Unprofessional staff. My car delayed twice. The car that I recieved was so dirty. 150 point inspection? I don't think so. Waiting for my register for 2 months and I sent a loan check to them but they never deposit it, untill it expired. Two months later they ask me to go get another check I have to went through a lot of troubles to apply for another loan. The executive team Lisa which is the highest level, she said, It is what it is, we want your money, there is nothing that she can do. Really? Carvana? At this point, as a customer I feel really disappointed, it's not event my fault and I feel that they under value the customer and they don't really care how you feel. DO NOT BUY THE CAR FROM CARVANA The only thing that I like is the technology vending machine it was nice experince but not worth the time. More
by Abby
Employees Worked With
Lisa
December 02, 2019
OMG!!!! This was an amazing experience from beginning to end, with amazing customer service included. I am so in love with my new car... I have been to numerous of car lots but this tops the Cake.... great end, with amazing customer service included. I am so in love with my new car... I have been to numerous of car lots but this tops the Cake.... great work Carvana More
by strangenatashia23
Employees Worked With
All of them
