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Carvana
Tempe, AZ
10,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,132 Reviews of Carvana
December 02, 2019
Great Experience! After being denied at other Great Experience! After being denied at other dealerships I took a chance with Carvana. I must say I am impressed, This is the new way to buying a c Great Experience! After being denied at other dealerships I took a chance with Carvana. I must say I am impressed, This is the new way to buying a car. The whole process was easy and convenient. All I did was browse cars and choose my favorite. I had the opportunity to drive and test two cars before choosing. I did have a small issue with my front windshield having a crack in it but they fix the issue by sending out a team to fix it. I look forward to doing business with them from here on out. Thank You Carvana for a great experience! More
by KimberlyD
Employees Worked With
Amy
December 02, 2019
Would not honor 1000 coupon special that was announced within 7 day guarantee on 8th day nothing could be done through them and the small repairs I was left with was to go through silver rock would not re within 7 day guarantee on 8th day nothing could be done through them and the small repairs I was left with was to go through silver rock would not recommend More
by fabianravelo
Employees Worked With
General
December 02, 2019
Process & Communication Needs Improvement While the process seems to be streamlined and simple on the surface, the lack of communication between departments and offices makes the process a hea While the process seems to be streamlined and simple on the surface, the lack of communication between departments and offices makes the process a headache and inconveniences customers. So much so, that I cannot recommend Carvana at this time. More
by Rb2
Employees Worked With
Jaime, Kristin
December 02, 2019
Not the best but definitely not the worst As a first time customer so many important things were left out. I found myself asking legit questions that should have been noted for all customers. As a first time customer so many important things were left out. I found myself asking legit questions that should have been noted for all customers. Example being that all customers can't use the referral cards. This information was not provided until half way into my sale. Also, the app and the website are not at all compatible and while the app is cool to have it has a delay. My biggest issue was the communication among the customer service people. I felt myself repeating information because one person didn't leave notes. The website would say I was missing info and the customer service agent would say they got it (which is it?). The best service came from the actual delivery team in Austin, TX. They were nice, informative, on time, and made sure I had all the info I needed and left me feeling like I had a friend. More
by vlinzie
Employees Worked With
Unknown
December 02, 2019
Nice experience Got a great Toyota Avalon for a good price but the experience was even better. Great folks to deal with, courteous, knowledgeable and easy to talk wit Got a great Toyota Avalon for a good price but the experience was even better. Great folks to deal with, courteous, knowledgeable and easy to talk with to answer questions. The Chick Fil A of fast cars More
by kgt
Employees Worked With
Andrew
December 02, 2019
Overall very easy to do online- The entire process was so easy I would definitely do it again. I hate buying cars overall and being hassled at the dealership makes it even worse. The The entire process was so easy I would definitely do it again. I hate buying cars overall and being hassled at the dealership makes it even worse. The only complaint I would have is that they left out some minor things about the car. My left side lane assist doesn't work, and the second key they gave me also doesn't work. Not deal breakers but it would just be nice to get a car that has everything working. More
by spectorshana
Employees Worked With
Aisha
December 02, 2019
A very bumpy experience with lots of confusion. To make a long story short, the left hand at Carvana didn’t know what the right hand was doing. Before purchasing I called to ask how the best way to purchase long story short, the left hand at Carvana didn’t know what the right hand was doing. Before purchasing I called to ask how the best way to purchase was. They said to trade in first then make a purchase. So I did that. The trade in experience was good but everything after that was terrible. I tried to purchase a car but the site repeatedly crashed. I had to call in for a lengthy call to get the car I wanted. When they called to deliver my car they didn’t know they had already picked it up. I explained several times that this is how Carvana recommended I go through the process. They dropped the car off then sent amended conte and without a Trade in or cash down on it. Here’s the worst part: I WAS REPEATEDLY PRESSURED TO SIGN A CONTRACT THAT DID NOT REFLECT WHAT HAPPENED. I refused enough times after 4 phone calls (literally) they sent the correct contract with a cash down value on it. Seems like Carvana has a lot of kinks to work out still. More
by Quinnkelly1
Employees Worked With
Worked with about 6.
December 01, 2019
From start to finish the online experience of buying a used car that looks almost new was great. The vending machine was a special treat and exciting and most of all the excellent service that was given used car that looks almost new was great. The vending machine was a special treat and exciting and most of all the excellent service that was given by the advocate Leon 💯‼️ My Car is beautiful and Her name is (pretty princess) Thank You Westminster VM Rosa More
by Rgalvan0926
Employees Worked With
Leon
December 01, 2019
Caravan is about to revolutionize the car dealership industry. My buying process was smooth and comforting. I didn’t have a salesperson following my around like a puppy. My car met all my expectations a industry. My buying process was smooth and comforting. I didn’t have a salesperson following my around like a puppy. My car met all my expectations and the customer service team went above and beyond to ensure my satisfaction. Great job Carvana!!! I will only buy my future cars from Carvana! Cheers to the end of dealership visits! More
by omardavila20
Employees Worked With
Maxwell
