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Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

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10,165 Reviews of Carvana

December 08, 2019

So easy! Since I live 60 miles from the nearest city and I don't like city driving, this was ideal for me. They delivered my car to me, took care of all the p More

by smalltowngirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeShawn
December 08, 2019

Love my van but it only lasted 5 days.After my trip I start having issues with the van starting,in the shop ever since and they can't figure what's wrong with it. What a bummer...part 2 2012 town countr More

by clevelandharding30
Recommend Dealer
Yes
Employees Worked With
Sam
December 08, 2019

Had a very good experience and it was a smooth transaction. Liked how you the agent (Andrew) presented himself and the offer on the car. And the pick up was on time and the driver was very nice an More

by Dan Robinson
Recommend Dealer
Yes
Employees Worked With
Andrew contacted us not sure if driver but he was very knowledgeable and throrough and pleasant to work with.
December 07, 2019

It was the BEST car buying experience. Thank you carvana for approving me for a car loan and for making car buying so fun and simple. I will gladly represent and speak highly of Carvana. I loved all the lit More

by Nayelib16
Recommend Dealer
Yes
Employees Worked With
Dont remember, she delivered my car
December 07, 2019

Awesome This was the easiest and most pleasent car buying experience I have ever had and I would highly recommend Carvana to anyone in the market for a vehicl More

by montgomery.jim2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
December 07, 2019

The best car buying experience alive. I never brought a car before going in my expectations were different. The ease of the process was simple as 1,2,3. I recommend this to the world More

by Dontaedow7
Recommend Dealer
Yes
Employees Worked With
The whole Philadelphia branch
December 07, 2019

I had an amazing experience with Carvana. The ease of browsing their inventory, and the in-depth descriptions, and video tours of their vehicles made me feel as if I knew the car I was buying before I ev More

by Teej22
Recommend Dealer
Yes
Employees Worked With
Do not recall
December 07, 2019

My car arrived over a week late and it did not come with My car arrived over a week late. I asked them to waive the ‘shipping’ fee and they refused. The car also did not come with a key fob so I had to buy More

by Frustrated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unhelpful
Dec 10, 2019 -

Carvana responded

Thank you for taking the time to leave your feedback regarding your Carvana experience. We want to apologize for the delay, and the huge inconvenience this caused. Although we do our best to meet the time frames we provide, we understand at times we will fall short. Additionally, we pride ourselves on our transparency and truly apologize for any lack of communication. Carvana is happy to hear you were able to work with our After Sale Repair team to have the concerns addressed with the key-fob. Once again, the delay was unacceptable and we can assure you we will learn and grow from this experience. We appreciate your patience and hope to earn your trust back moving forward. Please do not hesitate to reach out if you have any further questions or concerns.

December 07, 2019

It was a good experience buying a car. I liked the financing process, and delivery of vehicle. When the car was delivered, it was a simple process signing contract. Unfortunately I gave the car back, More

by Dusty3420
Recommend Dealer
Yes
Employees Worked With
Sommer
December 06, 2019

The sales went through smoothly. No haggling, no tire kicking. Car got picked up within 3 days. Would definitely consider using it again. Andrew, the sales rep, was extremely helpful. More

by Lou
Recommend Dealer
Yes
Employees Worked With
Andrew
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