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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

December 01, 2019

Their loan offer was 9 pts higher than any bank. Their softwate to load documents is pathetic, your wait time for a representative is extreme. Filled out their paperwork was sent back things to fulfill o More

by Ed Suttle
Recommend Dealer
No
Employees Worked With
All I worked with were incompetent
Dec 03, 2019 -

Carvana responded

We appreciate you taking the time to reach out and share your feedback with us. Carvana strives to provide customers with a simple and easy car buying process. It is our goal during the underwriting process to complete everything all at once. The last thing we want to do is inconvenience a customer due to miscommunication or setting incorrect expectations. Additionally during the underwriting process we do have specific requirements when it comes to business or consumer purchases. We want to sincerely apologize that your process was not smooth and would love the opportunity to turn your experience around. Please contact us at your soonest convenience.

December 01, 2019

So fiat so good the is really nice and very easy to drive and simple for a girl like me the only issue is I didn’t have a spare tire but I can buy one so it’s a easy fix but other then that the car is great More

by Resie1974
Recommend Dealer
Yes
Employees Worked With
Ash
December 01, 2019

I am buying all my cars from Carvana from now on. Every process was easy and there was no pressure. The young lady and manager who delivered my vehicle were wonderful. More

by tsmr88
Recommend Dealer
Yes
Employees Worked With
Aldolia
December 01, 2019

It took less than an hour to purchase my new car and was all on the mobile app. The car arrived a week later. The paperwork was very organized and to just a few minutes to sign. Awesome buying experience. More

by Mike C.
Recommend Dealer
Yes
Employees Worked With
Karissa
December 01, 2019

EXCELLENT SERVICE CARVANA PROVIDED EXCELLENT SERVICE FROM START TO FINISH!!! VERY ATTENTIVE, KNOWLEDGEABLE, AND EASY PROCESS. I AM DEFINITELY RECOMMENDING CARVANA TO EV More

by NIKKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NOT SURE
December 01, 2019

I got my gmc acadia last week. I am so satisfied with the customer service. I had some issues with delivery bc the first car I chose had issues so they were putting it in the shop. So I chose the gmc and it More

by Sunshinemiller110
Recommend Dealer
Yes
Employees Worked With
Jarod and Chris and another lady I think.
November 30, 2019

Absolutely amazing service, Carvana was with us every step of the way. Very satisfied with everything and I will definitely be buying my next vehicle with them. More

by J.delgado93
Recommend Dealer
Yes
Employees Worked With
Matt
November 30, 2019

Absolutely the best car buying experience I have had. I was skeptical of buying online at first but was not let down. When the truck arrived with my car it looked just as well as the pictures, the driver More

by DLevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deshawn Bond
November 30, 2019

Carvana made buying a car a fun and easy process! Customer service was great and paperwork took no time at all. They even provided me with a gift bag with a pumpkin pie which I would never get at a d More

by BrittanyE
Recommend Dealer
Yes
Employees Worked With
Nick
November 30, 2019

Carvana sells lemon cars. The inspection was not passed it was lied about to find out the crankshaft had to be replaced ok this car More

by Jondrea
Recommend Dealer
No
Employees Worked With
James
Nov 30, 2019 -

Carvana responded

Thank you for providing your honest feedback on your Carvana experience. A 150 point inspection is conducted on all the vehicles we sell. We conduct this inspection to ensure that every vehicle we sell meets our standards. The last thing we want to do is deliver a car that does not meet this standard. We want to sincerely apologize for the mechanical issues you have encountered and would love the opportunity to discuss your situation further. We are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

Dec 01, 2019 -

Jondrea responded

The vehicle date of delivery was rescheduled because the vehicle failed the first 150 point inspection..... which could basically mean it was made pass. The vehicle arrived to me with a check engine light going on and off the entire time since ive had it. I've brought it to be serviced and was told ok the problem is fixed and the check engine light still came back on days later. I will contact you all before consulting the state of Texas dmv regarding a lemon law complaint

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