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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

November 30, 2019

Carvana sells lemon cars. The inspection was not passed it was lied about to find out the crankshaft had to be replaced ok this car More

by Jondrea
Recommend Dealer
No
Employees Worked With
James
Nov 30, 2019 -

Carvana responded

Thank you for providing your honest feedback on your Carvana experience. A 150 point inspection is conducted on all the vehicles we sell. We conduct this inspection to ensure that every vehicle we sell meets our standards. The last thing we want to do is deliver a car that does not meet this standard. We want to sincerely apologize for the mechanical issues you have encountered and would love the opportunity to discuss your situation further. We are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

Dec 01, 2019 -

Jondrea responded

The vehicle date of delivery was rescheduled because the vehicle failed the first 150 point inspection..... which could basically mean it was made pass. The vehicle arrived to me with a check engine light going on and off the entire time since ive had it. I've brought it to be serviced and was told ok the problem is fixed and the check engine light still came back on days later. I will contact you all before consulting the state of Texas dmv regarding a lemon law complaint

November 30, 2019

Less hassle than a dealership Overall, a great experience buying the car and trading in my car. Some hassles with the finalization of contracts and finance. Detailing could be bett More

by Neil.wilkinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, lady in underwriting very helpful,
November 30, 2019

This was way easier then I expected. The trade in value was better then I could find at local dealers. I ended up getting a fully loaded Denali and it was less then I would pay for the same car with basic More

by stevolt88
Recommend Dealer
Yes
Employees Worked With
The tow driver was awesome, can’t remember his name
November 29, 2019

Everything about this purchase was made as easy as possible! Simple to understand and navigate their website and app While searching for a vehicle. Easily finished up the required signatures and down More

by robnicholas
Recommend Dealer
Yes
Employees Worked With
Colleen delivered our car. ????????
November 29, 2019

Everyone should buy their next car from Carvana. The process is simple, everyone you speak to knowledgeable and caring. They all put my mind at ease, when I exchanged 1 car for another. Delivery is so More

by Margie13
Recommend Dealer
Yes
Employees Worked With
Richard, Jose, Chad, and so many others
November 29, 2019

I ran into a couple of Delay’s in the beginning of purchasing my vehicle through Carvana. But it all work out in my favor. I’m happy with my purchase and the Carvana Team is Awesome. More

by Shaunaarchie
Recommend Dealer
Yes
Employees Worked With
Laurna
November 29, 2019

Fantastic car buying experience. It was a breath of fresh air not having to deal with pushy sales people at a dealership. My job doesn’t allow me much time outside of work during the day, Carvana solved all More

by Spinaker
Recommend Dealer
Yes
Employees Worked With
McKayla
November 29, 2019

I will never visit a car dealership again! Carvana is a game changer in purchasing a new vehicle. There is no hassle with sales people calling you. No worries about pricing. Just search, click, and order. More

by brent.thomas99
Recommend Dealer
Yes
Employees Worked With
Don’t remember
November 29, 2019

Whenever you see something out of your norm of doing things it stirs a sense of uncertainty! However, after discussing Carvana with another buyer I felt compelled to give it a try. I am so glad I did!!! More

by mlmr27
Recommend Dealer
Yes
Employees Worked With
Oakbrook Carvana
November 29, 2019

Fast. Friendly. Efficient. Presentable. I was in and out. Didn’t feel any pressure. I would not change anything. Except maybe a quick over view of the car , maybe point out some features. More

by R Renee
Recommend Dealer
Yes
Employees Worked With
Forgot
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