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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
December 04, 2019
not good car wood not pass PA inspection car had poor body work done , rear struts are leaking 3 local repair shops would not work with silver rock !! usin car wood not pass PA inspection car had poor body work done , rear struts are leaking 3 local repair shops would not work with silver rock !! using pep boys or monro was inconvience speaking to your staff I felt like they were reading a script how to handle customers !! BUYER BEWARE MIKE MAHER More
by michael maher
Employees Worked With
SAM,
December 04, 2019
My experience has been great with Carvana! The car looks great and is in great condition. It was just as advertised. It was delivered about a week after the final approval and except for replacing the batte great and is in great condition. It was just as advertised. It was delivered about a week after the final approval and except for replacing the battery in the fob, everything was great. Customer support has been really helpful when I have haMd questions, although the wait time has been very long. I’m now waiting on the title and plate docs but my experience so far has been excellent. More
by AR
Employees Worked With
Carlton
December 03, 2019
A HUGE Headache HORRIBLE! Worst head ache ever. I have talked to 4 people on the phone and get put on hold for 20+ minutes for them to not have any answers to help me HORRIBLE! Worst head ache ever. I have talked to 4 people on the phone and get put on hold for 20+ minutes for them to not have any answers to help me. None of their customer service reps know anything and it all came down to they didn't care about my business. I attempted to finance through my bank who I have financed everything through and they made it a giant nightmare. I would steer clear of dealing with Carvana at all. More
by maile.jerry
Employees Worked With
too many to remember
December 03, 2019
was all good at first until I had to jump through all was all good at first until I had to jump through all these hoops and spend money in gas for the broken key you sent was all good at first until I had to jump through all these hoops and spend money in gas for the broken key you sent More
by Timmyj7375
Employees Worked With
Not sure
December 03, 2019
Excellent customer service The purchasing experience was easy and excellent. My vehicle was delayed in shipping to me twice, both due to unexpected circumstances. It was frustra The purchasing experience was easy and excellent. My vehicle was delayed in shipping to me twice, both due to unexpected circumstances. It was frustrating, however, every time I interfaced with anyone from Carvana - from customer service to delivery driver - they were friendly, accommodating, and exhibited EXCELLENT customer service. I will absolutely recommend this as a car buying option. More
by JGmtngirl
Employees Worked With
Jeff
December 03, 2019
Overall,it is a good option de buy a car,they are pretty fair,you'll get a clear description of the car and a kind customer service whenever you need it,i give 5 stars to them. fair,you'll get a clear description of the car and a kind customer service whenever you need it,i give 5 stars to them. More
by cibertrucker69
Employees Worked With
All of them
December 03, 2019
Dont go to dealerships! Do Carvana! Todd, Jordan, James (the guy who delivered my car), and Aseret, are the most amazing representatives ever. They were always so nice and accommodating Todd, Jordan, James (the guy who delivered my car), and Aseret, are the most amazing representatives ever. They were always so nice and accommodating and they were actually sincere when I had a problem. And I love how you guys honored the fact that I am an active military member. The only thing I have to add is that the day I got my car, I drove it to work and 2 of my tires blew out on the highway. The dealership said the tires where most likely dry rotted from inactive use and just sitting. I would recommend checking tires before driving it all the way to peoples houses. I missed a whole days worth of work and it was mostly silver rocks fault. You guys can do better as far as towing companies. Other than that Ive been recommending you guys to everyone I know! I'll be starting my family soon and I look forward to buying my next car with you very shortly. I LOVE CARVANA!!!!! More
by KCrowley
Employees Worked With
Jordan, Todd, Aseret, James
December 03, 2019
Takes the sting out of buying a car Carvana made it very easy to get a new used car without the sales men constantly bugging you. I like that you have 7 days to decide to keep it or not Carvana made it very easy to get a new used car without the sales men constantly bugging you. I like that you have 7 days to decide to keep it or not. My brother-in-law also bought a car from Carvana and now my next door neighbor is interested too. I would highly recommend using Carvana. More
by cherylk7
Employees Worked With
Rikki Foster and I think the other guy was named Chris
