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Carville's Auto Mart

Grand Junction, CO

4.0
354 Reviews
Carville's Auto mart sets the standard for providing quality, affordable pre-owned automobiles as well as giving back to the community that supports its business. This teamed with quality service provides the customer with a very positive and memorable purchasing experience. Customer Satisfaction is the number one goal. Their commitment to the customer prevails before, during and after the sale. The distinction of a "Dealership with a Difference" will be earned with each and every customer. Come experience why over 40,000 people drive a car from Carvilles Auto Mart. Carville's Auto Mart "A Dealership With A Difference"
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2507 Highway 6 and 50

Grand Junction, CO

81505

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Showing 354 reviews

February 17, 2016

Jared made the purchase easy, and with no pressure I got a great vehicle from Jared, he addressed all of my concerns and desires and worked out a great price for me. Now several days later I am even h More

by Rogue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
February 15, 2016

WORST CUSTOMER SERVICE EVER Except for the terrible experience that I just had that I will make sure to add to that page and a few other by the end of the evening. Last week More

by Haydenxclass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zack Haring
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Oviatt
Mar 29, 2016 -

Carville's Auto Mart responded

Hayden, I am sorry that you feel our customer service did not meet your expectations and our standard superior customer satisfaction. After speaking with you on the phone I think you do feel differently about the misconceptions of your experience and the car you where interested in. Much of your dissatisfaction could have been eliminated had you stayed long enough to find out that when Bob went to get the keys from the manager he did not clarify it was you who was wanting to test drive it and the manager told him that it was being sold. It was a simple misunderstanding which was quickly corrected but you had already left before Bob had the chance to speak with you. When you had called earlier it was extremely busy and Rose who had taken your phone call was there to help deliver a car on her day off, she left shortly after you spoke with her but not before she pulled the car out like she said she would. After replaying your phone conversion it was clear she did not say she was going to be at work at 5:00 when you arrived but did say the car would be ready for you as it was. The car was also not ready for sale which is why you had not received a call from your original salesman and Rose retrieved the car from our detail department which is why the carpets were still a little wet from shampooing. The following day your original salesman did give you a call after his day off and you did get the opportunity to drive the car and decided it was not what you wanted after all. We do apologize for the misunderstanding and the owner did offer to pay $30 for the extra 9 mile trip from Fruita which well would have covered any expenses for the inconvenience. I hope we will get the opportunity to better assist you in the future on your next purchase.

February 12, 2016

Great experience! Nick took our very difficult financial situation and made the car buying expierence painless. We never felt pressured like we have felt at other deale More

by SMoore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sites
February 11, 2016

Treated very well These guys worked very hard to get a great deal done for me. I couldn't be more pleased with the service I received. I would highly recommend Auto Mar More

by campcook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
February 09, 2016

Great experience, love my new ride! Jarod was great! Friendly and helpful, did his best to make it as quick as possible. No pressure sale, was very thorough in giving us the figures So More

by Colorado native
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
February 05, 2016

Quick and easy experience. They are some Great guys. Easy to talk to. Quick service and got me in a great vehicle. I have bought a vehicle from them before and I had a great exp More

by DanielM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod Stone, Jerry Young
February 03, 2016

Super! I needed to replace my "around the town" car, and called Carville after reviewing their on-line inventory. I met with Jarod Stone, and he was terrifi More

by Delta Grandma
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
January 28, 2016

Very good They worked very hard to get me something even though my credit is poor. Also they spent more than just one day on it. They did what it took to get me More

by Brice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
January 26, 2016

Purchased car off internet! I found Carville through an online search for a specific used car in their inventory. I live 3 hours away from the dealership. I asked Carville to giv More

by Aspengirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Oviatt
January 25, 2016

Tacoma purchase I had a good experience with Zach purchasing a 2005 Toyota Tacoma pick up. He arranged a test drive right away and was able to answer all of my quest More

by Mike1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Haring
5.0
This rating includes all reviews, with more weight given to recent reviews.
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