Casa de Cadillac

My experience purchasing my vehicle was exceptional. Having owned my own leasing company at one time and having a husband who was in the business for over 30 years I can honestly say that my salesman, J Having owned my own leasing company at one time and having a husband who was in the business for over 30 years I can honestly say that my salesman, Jake Cabaj, made my transaction easy and brief. In regards to my service experience, it was not as good. I waited for about 4.5 hours to get my car detailed and wheels changed and during this time nobody came to tell me the status of my vehicle; I had to hunt people down to get answers. There was also a scratch near the drivers door handle that was supposed to be buffed out; however, they were unable to do so and at the same time the clearcoat over the paint was rubbed off. It's not a big deal but I do not want to be held responsible for this scratch when the vehicle is returned at the end of the lease. To make a long story short, my sales experience with Casa de Cadillac was nothing less that what I expected and I was extremely pleased! More

I was involved in an accident on Dec. 27, 2011. I had my car towed to Casa Collision Center where I met Otto Ortiz. He was very understanding, helpful and explained things to me in detail. I was very plea car towed to Casa Collision Center where I met Otto Ortiz. He was very understanding, helpful and explained things to me in detail. I was very pleased with the work done and with the personnel. The receptionist, I can't remember her name, was also very helpful and understanding. More

Howard goes the extra mile for his customers. If I call up with a problem question he usually can tell me what to expect when I come in. Although their prices for labor are high I know I'm always getting up with a problem question he usually can tell me what to expect when I come in. Although their prices for labor are high I know I'm always getting quality parts. Howard tacked a 10% discount coupon on my last visit. They are pricey but fair. There's always a detailed explanation when you question cost. More

I have nothing but good things to say about Casa I have nothing but good things to say about Casa Automotive Group. We have leased and purchased many Escalade's from them for ourselves and family I have nothing but good things to say about Casa Automotive Group. We have leased and purchased many Escalade's from them for ourselves and family members. We got an excellent price, and I was so impressed with the way the made sure we knew how to operate all the features of the car. They even came to my home to help me set things up. I have never had such excellent service from a dealership. They actually Fix the little problem that I have found when I go into the service department. They always look for specials and coupons that I might have missed to save me money. And they work so quickly I have been called the same day to pick up my car. I have recommended Casa Automotive group to friends and they have had the same good service. More

I took my Cad in to have my left headlight replaced (at no charge) and while I was there Rino found that I had a low level of brake wear which was repared at a very rasonable cost! no charge) and while I was there Rino found that I had a low level of brake wear which was repared at a very rasonable cost! More

I spent countless hours trying to determine vehicle availability and pricing information on the Internet. Mariola Sharsky of Casa De Cadillac was the only person who presented information clearly, and availability and pricing information on the Internet. Mariola Sharsky of Casa De Cadillac was the only person who presented information clearly, and honestly, without deception. Twice I was prepared to purchase an SRX elsewhere, only to find that the actual price for the vehicle was not what was listed on their website. Clearly, either the dealership, the salesman or both were involved in deceptive practices. Ms. Sharsky's response kept her (and Casa De Cadillac) on my contact list. The vehicle price was not the draw; Ms. Sharsky's honesty was the principal factor. Ultimately, we made our purchase decision based on the simple fact that Ms. Sharsky was honest with my wife and I. Once the sale was completed, Ms. Sharsky took the time to review all of the vehicle's functions clearly with my wife, (the prime vehicle operator). I am extremely appreciative of her respect for my wife and her knowledge of the product she represents. We have had the opportunity to have our vehicle serviced at Casa De Cadillac, therefore, I will comment on that experience as well. Jeff, our service representative was excellent. His associate, I believe Omar, was similarly excellent. I experienced the same level of honesty and respect with the Service Department, as I experienced with Ms. Sharsky. I've had over a dozen company provided vehicles, and numerous personally owned vehicles. Most of my experiences with Automobile Dealers have involved deceptive practices, resulting in the termination of a transaction. My experience with Casa De Cadillac has been a thoroughly positive one. More

I'M A RECENT CTS CADDIE OWNER AND WAS IN FOR RECALL ADJUSTMENTS. THE GENERAL ATMOSTPHER WAS PLEASENT AND RELAXING. RENO WAS ON TOP OF EVERYTHING AND THE WORK WAS COMPLETED IN THE ESTIMATED TIME HE QUOT ADJUSTMENTS. THE GENERAL ATMOSTPHER WAS PLEASENT AND RELAXING. RENO WAS ON TOP OF EVERYTHING AND THE WORK WAS COMPLETED IN THE ESTIMATED TIME HE QUOTED WHEN MY CAR WAS BROUGHT IN. THE WORK WAS VERY SATISFACTORY AND I DROVE OUT WITH A FRESHLY WASHED CTS. THANK YOU, Tony F. More

I purchased my Disney company car when I retired, and continued to service it at Casa de Cadillac. Its easy to get an appointment for service; they always explain what needs to be done (beyond regular mi continued to service it at Casa de Cadillac. Its easy to get an appointment for service; they always explain what needs to be done (beyond regular mileage service) and the quality of workmanship is excellent --I have never had to return the vehicle because something was not done right, in the 21/2 years I have owned the Escalade ES. The dealership's new waiting area for customers is well appointed and comfortable. And no one has pressured me to buy a new car! More

Positive experience thru the purchasing process and the free maintenance service with a free loaner car is a great way to take care of a customer. free maintenance service with a free loaner car is a great way to take care of a customer. More

They performed required maintenance quickly. Car was ready within an hour! My experience with both sales and service have been excellent! I'm looking forward to seeing their remodeling when it's comple ready within an hour! My experience with both sales and service have been excellent! I'm looking forward to seeing their remodeling when it's complete! More