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Casey BMW

Newport News, VA

4.8
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,751 reviews

June 26, 2015

Pleasureable Car Buying Experience My wife and I really appreciated the way we were treated and the attention to detail given by one of the most professional salesmen we have ever worke More

by UltimateBMWDriver
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Jun 30, 2015 -

Casey BMW responded

Thank you so much for your great comments! We are happy to hear that Don was able to provide you with the excellent and professional customer service that you deserve. BMW is a higher standard of brand, and we feel that our service should match that higher standard. We truly appreciate your business. Please let us know if there is anything else we can do for you. Enjoy your new BMW!

June 08, 2015

Purchased BMW This is my second BMW that I have purchased from Casey BMW with the help of a great salesman, Joe Hargraves. Joe will assist you with all questions. More

by MistyEscalade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 09, 2015 -

Casey BMW responded

That's what we like to hear, Connie! We are happy to hear that you came back to Casey BMW for your second BMW. We know that our customers can get a car from anywhere at any time from anyone, but they choose our dealership because we have dedicated salesmen like Joe who always go above and beyond for their customers. It's simply the Casey way. We truly appreciate your continued business, Connie. Please let us know if there is anything else we can do for you. Enjoy your new BMW!

June 08, 2015

Outstanding Custer service This is my second purchase of a BMW and my experience here at Casey BMW was top notch .... I want to give special thanks and single out the following More

by Tcherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Dier, Jimmy Jones
Jun 09, 2015 -

Casey BMW responded

Wow! Now this sounds like a total team effort in making sure you left our dealership completely satisfied with your new BMW. Our staff take great pride in being able to provide our customers with the higher level of service that we make sure they have grown accustomed to during their visits to our dealership. Thank you so much for your kind words and your continued business. Enjoy your new BMW!

June 03, 2015

Marilou Alexander & Dan Dier, "A Step above All the Rest." Marilou & Dan go above and beyond when it comes to "customer service & customer satisfaction". They are both valuable assets to Casey BMW because they More

by brendadove49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dier
Jun 04, 2015 -

Casey BMW responded

Wow! Thank you so much for the kind words. We are elated to hear that Marilou and Dan were able to adequately show you what being a step above all the rest is about. Our team is completely dedicated to providing our customers with the complete car buying experience the way it should be. A courteous and professional team that doesn't sell you are vehicle, but rather really listen to your needs and wants to help you find the vehicle that is perfect for you. Our vehicles sell themselves. We simply provide a higher level of service that no one can beat! BMW is a higher standard of brand, and we believe our customers deserve a higher standard of service to match. We truly appreciate your business and recommendations. Please let us know if there is anything else you need. Enjoy your new BMW, and welcome to the Casey family!

June 01, 2015

Don Morrow - Great Salesman Had an excellent experience with Casey BMW and in particular Don Morrow. He was extremely available and efficient at answering any questions I asked. More

by melschursky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Jun 02, 2015 -

Casey BMW responded

That is great to hear! We are happy Don was able to provide you with the excellent service and vehicle knowledge to help you find the perfect BMW for you. We know that people can get a car anywhere at anytime for anyone. Our customers chose Casey BMW because we provide a higher level of service that cannot be matched. We appreciate your business. Enjoy your new 328d, and welcome to the Casey family!

May 28, 2015

Exceptional Dealer and Customer Service My Sales rep Mary Lou is very professional and will try to meet all of your requirements to get the car of your choice. Recommended to ALL. More

by Migs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wayne Heath
May 29, 2015 -

Casey BMW responded

Thank you for your kind words. We are elated to hear Mary Lou took such great care of you during your car buying experience at our dealership. Our team takes great pride in listening to our customers' wants and needs to make sure we can help them find the perfect car for them. Thank you for your business and recommendation. Please let us know if there is anything else you need. Enjoy your new BMW, and welcome to the Casey family!

May 25, 2015

Great service Hands down some of the best customer service there is. If you are looking for a new vehicle do not hesitate to come here. Ask for Duncan he will help More

by Itisjurrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2015 -

Casey BMW responded

Thank you for your feedback! We like to think we are hands down the best as well. It is great that Duncan made sure you had such a great buying journey at our dealership. BMW is higher standard of vehicle, and we make sure we provide our customers with a higher standard of customer service that cannot be beat! Thank you for your business. Please, do not hesitate to reach out to us if you need anything else. Enjoy your new BMW!

May 20, 2015

Smooth, easy vehicle purchase My wife and I have purchased new vehicles from several dealerships in the Tidewater area over the years. Casey BMW is the only one we have bought fro More

by Tequizapig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
May 21, 2015 -

Casey BMW responded

Thank you for your great comments. We are happy to hear that you and your wife have had such excellent car purchasing experiences whenever you visit our dealership. Don and the rest of our team work tirelessly to make sure that our customers have fun and worry-free visits at our dealership. We gladly appreciate your continued business and recommendations. Enjoy your new BMW!

May 18, 2015

Great experience! Entire experience was excellent. I would highly recommend this dealership. There was no pressure for any vehicle and they were very friendly and suppo More

by TurboDieselJeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 19, 2015 -

Casey BMW responded

Thank you for your kind words and recommendation, Jeff. We are happy to hear you had such an outstanding car buying experience at our dealership. BMW is a higher standard of brand, and we feel our customers deserve the same higher standard in customer service. We truly appreciate your business. Please let us know if there is anything else we can do for you. Enjoy your new BMW, and welcome to he Casey family!

May 16, 2015

Great dealer haydrian is a very good person, he really make sure that i was taken care of and that i was fully satisfied with whatever i was doing. Buying a car ca More

by Jrock5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2015 -

Casey BMW responded

That's what we like to hear! It is great Hadrian was able to go above and beyond to make sure that your car buying experience went so well. We completely agree with you that the can be stressful, and that is why our teams strives to make sure that our customers receive the top notch service they deserve. BMW is a higher standard of brand. Our customers deserve that higher standard of customer service. We look forward to working with you again in the future. Enjoy your new BMW, and welcome to the Casey family!

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