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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,546 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,546 reviews

April 24, 2024

Danisha was a pleasure to work with. Extremely knowledgeable of the vehicle, polite, professional, and responsive. More

by John A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danisha Tisdom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience working with Danisha. It sounds like she embodies all the qualities one would hope for in a professional. Her knowledge, politeness, professionalism, and responsiveness likely contributed significantly to your satisfaction. If there's anything else I can assist you with, please feel free to let me know

Helpful
April 23, 2024

Unmatched professionalism, knowledge, and dedication. Ask for Alexander Kennedy, he’ll get you in the right vehicle for you! More

by KerryGainesVW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's fantastic to hear about your positive experience with Alexander Kennedy at the dealership. Professionals like him, who demonstrate unmatched professionalism, knowledge, and dedication, play a crucial role in ensuring customers find the right vehicle to suit their needs. Thank you for highlighting his expertise and commitment. Should you have any further inquiries or require assistance in the future, please don't hesitate to let me know.

Helpful
April 23, 2024

The car buying process was smooth. The dealer carefully explained differences between lease and loan and furthermore broke down payment process. I would recommend the Casey way More

by Samuel Ampadu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's great to hear that your car buying experience at Casey was smooth and informative. A dealership that takes the time to explain the differences between leasing and financing, as well as breaking down the payment process, can make a significant difference in ensuring customers feel confident in their decisions. Thank you for sharing your recommendation for the "Casey way" – it sounds like they prioritize transparency and customer satisfaction. If you have any further questions or need assistance, feel free to reach out.

Helpful
April 21, 2024

My service advisor was AJ Phillops. I have worked with AJ for several years with multiple BMW's. I always found AJ to be professional, competent, courteous and knowledgeable. AJ believ More

by Inkeeper40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's wonderful to hear about your longstanding positive experience with AJ Phillips as your service advisor. Building a strong and trusting relationship with customers over several years speaks volumes about AJ's professionalism, competence, courtesy, and knowledge. It's clear that he values fairness and prioritizes the needs of his customers, which is essential in providing excellent service. Thank you for sharing your feedback and recognizing AJ as a valuable asset. If there's anything else I can assist you with or if you have any further feedback to share, please feel free to let me know.

Helpful
April 21, 2024

My service advisor was AJ Phillips and he is efficient, courteous and knowledgeable. He keeps you fully informed throughout the process. In my case a last minute doctor’s appointment came up, and he arran More

by 2014BMW550XI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience with AJ Phillips as your service advisor. His efficiency, courtesy, and knowledge, along with his proactive communication, are certainly commendable qualities that contribute to a smooth and satisfying service experience. It's great to hear that he went the extra mile to accommodate your last-minute schedule change by arranging for your loaner vehicle ahead of time. If you have any further feedback or if there's anything else I can assist you with, please feel free to let me know.

Helpful
April 20, 2024

Best salesperson I have ever worked with in my entire life. If I could give Sharonda a higher rating I would she deserves it. She respected my wishes and gave me space and time to decide what best fit m More

by Albert.l.mccurdyjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gooden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's truly heartening to hear about the exceptional service you received from Sharonda during your car buying experience. Being regarded as the best salesperson someone has ever worked with speaks volumes about her dedication and professionalism. Sharonda's respectful approach, giving you the time and space to make the right decision for your lifestyle, is commendable. Her friendly disposition undoubtedly enhanced your experience at Casey BMW, leaving a lasting and positive impression. Thank you for taking the time to acknowledge Sharonda's outstanding service, and if you ever need further assistance or have any questions, feel free to reach out.

Helpful
April 20, 2024

Demetrius was great! Very knowledgeable and helpful. He was very patient with our questions and made the overall experience be a good one! More

by Valeriarw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Gooden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's fantastic to hear about your positive experience with Demetrius as your salesperson. His knowledge, helpfulness, and patience with your questions clearly contributed to making your overall experience a good one. Sales professionals like Demetrius who prioritize customer satisfaction and ensure clarity throughout the process play a significant role in creating a positive and memorable car buying experience. Thank you for sharing your feedback, and if there's anything else I can assist you with, please don't hesitate to let me know.

Helpful
April 18, 2024

Sharonda made this process quick and easy while making sure she met my needs and found the car for me! I am so appreciative! More

by Delhauney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharonda Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's wonderful to hear that Sharonda made your car buying process quick and easy while ensuring she met your needs and found the perfect car for you. Her dedication to providing excellent service and personalized attention is commendable. It's clear that she prioritizes customer satisfaction, and it's great to know that you're appreciative of her efforts. If you have any further feedback to share or if there's anything else I can assist you with, please feel free to let me know.

Helpful
April 18, 2024

Alexxio & everyone we dealt with at Casey BMW were great! Love the car & deal we got! More

by Tamika
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gooden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Casey BMW responded

It's fantastic to hear that you had a great experience with Alexxio and the team at Casey BMW! Finding both a car you love and a great deal is certainly a winning combination. It sounds like they provided excellent service and made your car buying experience memorable and satisfying. If you have any further feedback to share or if there's anything else I can assist you with, please feel free to let me know.

Helpful
April 18, 2024

AJ and team did a fantastic job scheduling my car for service then providing the service in a very timely efficient manner. AJ worked with we for weeks before to ensure I was pleased with the best way to More

by canninos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ’s service attendant who checked in my car is always outstanding!
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Apr 24, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience with AJ and his team at Casey BMW. From scheduling your car for service to providing timely and efficient service, it's clear that they strive for excellence in every aspect. AJ's professionalism, knowledge, patience, and courtesy undoubtedly contributed to your satisfaction. It's great to know that you feel confident reaching out to AJ for advice on your vehicle, highlighting the trust you have in his expertise. Thank you for sharing your feedback and recognizing AJ and his team as superstars. If you ever need further assistance or have any questions, don't hesitate to reach out.

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