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Casey BMW

Newport News, VA

4.8
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,751 reviews

May 07, 2015

Excellent sales experience Working with Hadrian here was an absolute delight. He was enjoyable through every part of the process including offering to assist me in learning abo More

by srdana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 07, 2015 -

Casey BMW responded

That's what we love to hear! It is great Hadrian provided you with such excellent service during your vehicle purchasing experience. We understand buying a new vehicle can seem more like a chore rather than a fun experience, and that is why our staff prides themselves on being able to provide a stress-free and fun experience for all of our customers. Thank you for your business, and please let us know if there is anything else we can do for you. Enjoy your new BMW!

April 29, 2015

Hadrian Apoderado is a man of his words. I traded my Benz for a RAM 1500. Hadrian helped me from start to finish and every thing we discussed and he said he would do, More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2015 -

Casey BMW responded

That's what we love to hear, Tony. It is great that Hadrian was able to go above and beyond to make sure that your car buying experience left you completely satisfied. We truly appreciate your business. Please, let us know if there is anything we can do for you. Enjoy your RAM 1500!

April 29, 2015

Joe Hargraves - Exceptional Salesman!! I recently bought a 2016 BMW X3 from Casey BMW, of which I special ordered. Joe Hargraves was my Salesman. Joe is the most competent, friendly and pro More

by Nate
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 30, 2015 -

Casey BMW responded

Nate, thank you so much for taking the time to share your feedback. We know that the car buying process can be a tedious endeavor that can leave one exhausted. Especially when it is a special order. Luckily we have Joe and the rest of our sales staff to make sure that is not the case at Casey BMW. We strive to make every car buying experience as fun, smooth and worry-free as possible. We truly appreciate your business and recommendation. Enjoy your new X3!

April 27, 2015

Joe Hargreaves i had a truely wonderful experience . Joe is one of a kind in personal attention and customer satisfaction. Thank you for making this a truly stressl More

by Elasen
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 28, 2015 -

Casey BMW responded

You are very welcome! We are happy to hear that Joe was able to make sure that your car buying experience went off without a hitch. We here at Casey BMW believe that every customer's purchasing experience should be as great and stress-free as yours. Thank you for your business, and please let us know if there is anything else you need. Enjoy your new BMW and welcome to the Casey family!

April 21, 2015

New Owner Service This is my first BMW purchase. The new owner service is wonderful! To have someone sit with you to show you how to use the options is second to none. More

by 4Peyton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Apr 22, 2015 -

Casey BMW responded

That's exactly what we strive for! Second to none customer service for our second to none BMW brand. It is great that Jimmy provided you with such an excellent car buying experience for your very first BMW. If there is anything else that we can do for you, please do not hesitate to reach out to us. Thank you for your business, and enjoy your new BMW!

April 21, 2015

Absolutely fantasic! We have leased/purrchased several BMW's from other out of state dealerships but this is our first experience with Duncan and Casey BMW - both of whic More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2015 -

Casey BMW responded

Thank you so much for your kind words, Sandy. It is great that Duncan was able to make sure that you received such excellent service during your vehicle purchasing experience. We pride ourselves on being able to guide our customers to the vehicle that is perfect for them by using our in depth knowledge of our product. BMW is simply a higher standard of brand. We make sure that our customers experience a higher standard service to match. We truly appreciate your business and recommendation. Enjoy your new BMW, and welcome to the Casey family!

April 18, 2015

Great Service! Very friendly and accommodating. Hadrian Apoderado is outstanding! Great service -- Found what I wanted -- not pushy or bothersome. Helped me find a great car at a great price. BMW More

by Colonel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Apr 20, 2015 -

Casey BMW responded

That's the Casey BMW way, Bart! Hadrian and the rest of our team work tirelessly to make sure that our customers find the exact car that is perfect for them. You're absolutely right. BMW is truly the ultimate driving machine. Our brand and our customer service simply cannot be matched. It is great that Jimmy was able to show you all of the bells and whistles! We know there are a lot! We appreciate your superb business, Bart. If there is anything else that you need, please let us know. Enjoy your new BMW!

April 11, 2015

First BMW Car Joe Hargraves was my salesperson. Very respectful, honest and have a lot of patience. Went by twice before we made our mind up and it was the best dec More

by Tiapro
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 13, 2015 -

Casey BMW responded

This is what we are are all about here at Casey BMW. Providing a level of customer service that simply cannot be matched. We understand that the car buying experience can take some time, which is why our staff is dedicated to make sure that our customers find the vehicle that is absolutely perfect for them. Thank you for your business. Please let us know if there is anything else that you need. Enjoy your new BMW and welcome to the Casey family!

April 06, 2015

Joe Hargraves I have worked with Joe several times over the years. We ordered a 2015 X5 the way I wanted it and we were very pleased with his knowledge and help get More

by SKBrown
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Braeutigam
Apr 07, 2015 -

Casey BMW responded

Wow! Thank you so much for your great comments. It is great that the two Joes deliver you such excellent customer service whenever you come to visit Casey BMW. We feel that there is no better feeling of assurance than having a trusted sales representative and a reliable service adviser. A combination that no customer should go without. We truly appreciate your continued business and do hesitate if you need anything else from us. Enjoy your new X5!

April 06, 2015

Joe Hargraves This is my third BMW I've purchased from Casey BMW, Newport News with Joe Hargraves as my salesperson. He is very knowledgeable with what he sells and More

by Hop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Braeutigam
Apr 07, 2015 -

Casey BMW responded

Thank you for taking the time to share your feedback. It is great to hear that Joe was able to answer your questions so that you could get the exact vehicle that you wanted. We know that the car buying process and sometimes be a daunting task. That is why we have unparalleled sales people for our unparalleled BMW brand. We truly appreciate your continued business and look forward to working with you again in the future! Enjoy your new X5!

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