Casey BMW

The new SUV I ordered came is with everything perfect. Wayne Heath was meticulous on every detail. He spent many hours making sure everything was correct before I arrived. This is the second car I bough Wayne Heath was meticulous on every detail. He spent many hours making sure everything was correct before I arrived. This is the second car I bought from Casey through Wayne Heath. He is a true professional. More

My over all visit was great. Both sails reps where helpful and very friendly. All my questions were answered and quickly. The over all sails process could be a little quicker. I do look forward to helpful and very friendly. All my questions were answered and quickly. The over all sails process could be a little quicker. I do look forward to working with Casey BMW. More

After talking over to Mr. Buckhannon over the telephone, I knew I wanted to do business with this dealership. I was highly pleased with the service I received. Everyone were very polite, helpful, and pati I knew I wanted to do business with this dealership. I was highly pleased with the service I received. Everyone were very polite, helpful, and patient. When I saw my car in the showroom, it was breathtaking. The car is beautiful and it drives great, I could not have made a better choice. Mr. Buckhannon took his time to go over the paperwork with me, I did not feel as though anything was being pushed upon me. He gave my son some training on the car and set up some of the options on the vehicle. Mr. Buckhannon assured me that when I made the trip from North Caroline to Virginia that I would not be disappointed and he was absolutely correct! I would definitely make the trip again and I would recommend others to do the same. This was one of my best car buying experiences. Keep up the great work guys!!! Thank you for my Ultimate Driving Machine. Evelyn Durham, NC More

Ryan Thomas and Casey BMW provided me with a very courteous and thorough car buying experience. This is my first bimmer and I researched it extensively through multiple test drives, comparisons with courteous and thorough car buying experience. This is my first bimmer and I researched it extensively through multiple test drives, comparisons with competitors, and internet research. Ryan not only answered my questions quickly and enabled an extended test drive in as close a car to my desires as possible, he followed up by helping build a custom configuration leveraging BMW's corporate website and dealer tools. The finance office matched my target price and even helped increase my purchase incentive after I had placed my order. I have no experience with the service center beyond a dealership tour, so I have not reviewed that area. I knew what I wanted and Ryan and Casey BMW enabled me to confirm my desires and turn them into aluminum, steel, leather, and paint. More

Sammie is a professional, courteous & knowledgeable salesman. I would definitely recommend him to others. He let the cars sell themselves. Not pushy at all. Took in everything I asked for and got me salesman. I would definitely recommend him to others. He let the cars sell themselves. Not pushy at all. Took in everything I asked for and got me the best fit. I came in looking for a used car, left with a new one all in my price range. Thanks to Lloyd for working those numbers, great job guys. Paul & Melina More

As a first time BMW buyer, I needed a bit of guidance. I had the basic idea of what I wanted out of the car and Sammie Buckhanon definitely helped me find the right fit for me. I am very pleased with my 335 had the basic idea of what I wanted out of the car and Sammie Buckhanon definitely helped me find the right fit for me. I am very pleased with my 335i, and foresee being a part of the BMW family for some time to come. More

Both Sammie and Lloyd were consumate gentleman that worked very hard to get me into a vehicle. It was a seemless and relaxed process for me. worked very hard to get me into a vehicle. It was a seemless and relaxed process for me. More

Sammie took his time letting me test drive cars and price out the options on cars I was interested in. Great customer service and patience. out the options on cars I was interested in. Great customer service and patience. More

Dan & Jimmy are great, like close family. Lloyd and Wayne always have kind words to say and help without that pushy feeling at other dealerships. Last year wife & I looked at Lexus & Mercedes but sold Wayne always have kind words to say and help without that pushy feeling at other dealerships. Last year wife & I looked at Lexus & Mercedes but sold our Q56 and ordered a 2012 X5 through Dan, with Jimmy meeting USAA prices. Dan & Casey BMW scheduled our X5 pick up at the performance center/factory. Fantastic adventure and learning tool. We are sold on BMW for performance, comfort and safety. A "Performance Delivery" is a must experience!!! On Friday I took the X5 into Casey BMW for included annual inspection & oil change. Spent time with Dan and test drove a 2011 335i convertible on the lot I knew I couldn't afford last year. Wife dove it the next day while Lloyd appraised the Dakota SLT pickup I drove for 6-1/2 years with 133K miles. We really liked the 335i but didn't think $$ would work out. Didn't at first and I planned to keep the pickup another year or two. Two hours later Jimmy worked something out internally and met my $$ limit. Dan relayed the word & a few hours later the 335i joined the X5 at home. I've used the service department 3 times over the past year. First was the 1000 check-in of the X5. Then an oil change at 6,000 to ease my own "old school" mindset on break-in fluid changes and to put on a recall label. Last one was the annual BMW included oil change & vehicle inspections. Mike is "service" and is always attentive & a straight shooter. I asked to have the 335i assigned to Mike's service team. I went to BMW because of the product & information gleaned through the BMW CCA. I went to Casey BMW last year because I didn't like the "preferred pricing" scheme a BMW factory store in another town used. Casey BMW was more than an enjoyable experience, it was being accepted into a tight nit professional group that knows their product and customer service. No egos there - only friends. More

Wayne Heath welcomed me to Casey BMW one Sunday afternoon as I was looking at new cars in the lot with my wife and daughter. He answered our questions without trying to sell us anything, offered us a test d as I was looking at new cars in the lot with my wife and daughter. He answered our questions without trying to sell us anything, offered us a test drive, and followed up during the ensuing week answering any questions I had. I thought his approach to sales was just right - no pressure, informative and custormer oriented. In two weeks, we concluded the sale and Wayne guided me through the entire process working extremely hard to overcome a few hurdles and came through in the end with exactly what we wanted. Customer service, quality, friendliness, all contributed to an excellent overall experience. More