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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.9
1,872 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,872 reviews

January 07, 2025

Matt has been amazing! He’s extremely knowledgeable, courteous, and easy going. He has been wonderful to work with. More

by msbranbee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Martinez , Matthew Tankersley
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Jan 14, 2025 -

Casey BMW responded

It sounds like Matt provided an exceptional experience! His knowledge, courteous demeanor, and easygoing personality clearly made a strong impression. Working with someone like Matt undoubtedly makes the car-buying process much more enjoyable. Thank you for sharing your positive feedback!

January 07, 2025

I’m extremely disappointed with the service department at this dealership, as their integrity seems highly questionable. A vehicle inspection in August showed no issues with my radiator. However, during a More

by Tiera
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Culp
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Casey BMW responded

Thank you for sharing your experience, though I’m sorry to hear about the difficulties you’ve faced with the service department. It’s incredibly frustrating when a vehicle issue, especially one so significant, occurs so soon after a service visit, particularly when it impacts your daily life and your family’s needs. The lack of accountability and communication you describe is troubling, especially given the importance of reliable service and transparency. It's understandable that you feel let down by the dealership's response, particularly as a new resident relying on their expertise and integrity. Your caution to others is a thoughtful reminder of the importance of trust and responsibility in service interactions. Hopefully, your situation will prompt the dealership to reflect on and improve their service practices. Thank you for sharing, and I hope you’re able to resolve this matter promptly and get back on the road safely.

Jan 17, 2025 -

Casey BMW responded

Thank you Tiera for entrusting Casey BMW with the replacement of the radiator blinds on your vehicle. We always like helping new customers moving into the area. Radiator blinds are part of the front portion of the grill and are not connected to the radiator in any way. It was great that we could give you all new parts at no charge under your warranty for these. We understand that after visiting our dealership, and driving for several hundred miles, a routine maintenance problem occurred with a radiator hose on the vehicle. This particular standard maintenance item is not covered under warranty, and we understand that this is a bill you may not have been prepared for. We have been in business as a company for almost 70 years. Casey cannot remain in the customer service business if we do not handle customer repairs in the most ethical way. Although both parts have radiator in their name, they are not even remotely close to each other. In reviewing your car records, we also reached out to the shop you have now taken the car to and they have also verified that this was a routine maintenance issue. As inconvenient as this repair is, we are confident that our technicians performed the repair to your blinds successfully and that no damage was made to any other part of your vehicle. Thank you again for being a Casey BMW customer. - The Casey BMW Service Team

January 06, 2025

Had an efficient negotiation and then finally the leasing process was fairly quick as well. Thank you. More

by merchant.prashant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
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Jan 14, 2025 -

Casey BMW responded

It's great to hear that your negotiation and leasing process was efficient and smooth! A quick and straightforward experience is always appreciated, especially when finalizing a vehicle lease. Thank you for sharing your positive feedback, and enjoy your new lease!

January 02, 2025

Robert was great to work with and made the whole process as painless as possible. More

by joelboyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Casey BMW responded

It's wonderful to hear that Robert made the process smooth and painless for you. Having someone who ensures a hassle-free experience is invaluable, and it sounds like Robert went above and beyond to provide excellent service. Thank you for sharing your positive experience!

January 01, 2025

Very professional, knowledgeable and attentive. I would definitely recommend Alexander @ BMW for your next purchase. More

by kenthomp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Kennedy
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Jan 14, 2025 -

Casey BMW responded

It’s great to hear that Alexander provided a professional, knowledgeable, and attentive experience during your purchase. Recommendations like yours speak volumes about his commitment to excellent customer service. Thank you for sharing, and I’m sure others will benefit from your endorsement!

December 28, 2024

Very responsive. Answered all questions. Gave an excellent value for our trade. No pressure financing. More

by rsidone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JonHenry Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Tankersley
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Jan 14, 2025 -

Casey BMW responded

It's fantastic to hear that you had a responsive and transparent experience, with all your questions answered and a great trade-in value offered. The no-pressure financing approach certainly makes the process much more enjoyable and stress-free. Thank you for sharing your positive experience!

December 28, 2024

Best sale person I’ve ever had, very helpful and caring. Kept me updated through the whole process. More

by jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharonda Plummer
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Jan 14, 2025 -

Casey BMW responded

It's wonderful to hear that your salesperson provided such excellent service, being both helpful and caring throughout the entire process. Regular updates are always appreciated, as they help keep things clear and stress-free. Thank you for sharing your positive experience!

December 28, 2024

Alessio was very professional, patient and throughout. He made the process super easy and definitely recommend him! More

by silvi mantero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
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Jan 14, 2025 -

Casey BMW responded

It’s great to hear that Alessio provided a professional, patient, and thorough experience. Making the process easy and stress-free is a hallmark of excellent customer service. Thank you for recommending him, and I'm sure others will benefit from your feedback!

December 28, 2024

Excellent service. I had lots of questions, and I was glad Alex was willing to take my random calls and text questions. More

by shawnrobinson.150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
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Jan 14, 2025 -

Casey BMW responded

It’s fantastic to hear that Alex provided excellent service and was so responsive to your questions. It’s always reassuring when a salesperson is available and willing to assist with any inquiries, no matter how small. Thank you for sharing your experience!

December 24, 2024

Good communication . Easy to get on phone . Replies to texts quickly . Planning on having my wife talk to him about a new bmw as well More

by ahiotellis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julliana Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Kennedy
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Jan 14, 2025 -

Casey BMW responded

It’s great to hear that the communication was seamless and that your experience was easy and efficient, with quick replies both by phone and text. It sounds like you had a positive interaction and that you're already planning for your wife to work with him as well. Thank you for sharing your feedback, and I hope her experience is just as smooth!

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