
Casey Chevrolet
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 AM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Looking for a replacement for our commuter after auto repair was going to total it. This group helped me with my low credit score, fought with their finances to get me in for less money down on purcha repair was going to total it. This group helped me with my low credit score, fought with their finances to get me in for less money down on purchase. More
Maria came right out to see if we needed help. She informed us of the inventory that was available to help us make the best choice for us. She has a great attitude and made us feel that we were the mo informed us of the inventory that was available to help us make the best choice for us. She has a great attitude and made us feel that we were the most important people in the store! Thanks Maria!!! More
Maria was absolutely amazing!!!! I couldn’t have asked for a better sales consultant to help me with the purchase of my Tahoe!! She was professional, friendly, and so lovely to work with!! I 100% recommen for a better sales consultant to help me with the purchase of my Tahoe!! She was professional, friendly, and so lovely to work with!! I 100% recommend Maria to anyone looking to purchase a vehicle! You will NOT be disappointed!!! More
I would have rated this experience as excellent except for the "constant reminders". I received 3 cell phone calls, 2 texts and 3 emails reminding me of the appointment. This is extreme and was a disrup for the "constant reminders". I received 3 cell phone calls, 2 texts and 3 emails reminding me of the appointment. This is extreme and was a disruption to my busy schedule. I keep a calendar and don't need this many reminders. Perhaps one would be appropriate, not 8. Please consider your customer's experience in appointment reminders. More
Mary made my experience with your service department very easy and very fast. Thank you easy and very fast. Thank you More
Maria was exceptional. She worked her magic and got me into a beautiful vehicle with the payments I could afford. Thank you for your patience and help. into a beautiful vehicle with the payments I could afford. Thank you for your patience and help. More
Maria White is amazing. If I could give her a raise myself I would! Thanks so much! myself I would! Thanks so much! More
Nice communication, was friendly and helped a lot with my first car purchase. Really helpful my first car purchase. Really helpful More
Scheduled an appointment almost two weeks in advance. Dropped my truck off at 815am for a 830am appointment to replace 2 front tires. Received a call at 3:30pm stating the tires did not come in. They did Dropped my truck off at 815am for a 830am appointment to replace 2 front tires. Received a call at 3:30pm stating the tires did not come in. They did not seem to care about the inconvenience they caused. It’s very disappointing. More
My vehicle had hard shifting when I brought it. I didn't understand the first recommendation to change the electrical harness. No one explained it in technical terms. My vehicle is covered by an extended wa understand the first recommendation to change the electrical harness. No one explained it in technical terms. My vehicle is covered by an extended warranty. I was set up in a loaner vehicle. It took awhile to get approvals and the communication seemed delayed. When I got the truck back, it no longer had HP transmission fluid in it. The shifting got worse. I brought it back. It took awhile to get approval again to replace with a remanufactured transmission. After a week, we got the approval from the warranty company. After that, the replacement got done 3 days early and the remanufactured transmission with HP fluid is running great. I was weary during the process. The communication was slow and non-technical, but the service employee was really nice and otherwise helpful. The loaner vehicle made it easy to cope. Now I couldn't be happier. More