Back

Casey Chevrolet - Service Center

Newport News, VA

4.1
118 Reviews

118 Reviews of Casey Chevrolet - Service Center

Sort by
February 23, 2015

Screwing customers one at a time Never believe anything Casey tells you, there contests are a scam, they won't stand behind their word so get EVERYTHING in writing as anybody who work More

by fred.foskey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who cares they don't
August 29, 2014

Once again great service I had a recall and Rich dealt with it in a timely and professional manner. I would not take my car to any other place. More

by jusjoshn78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vaughan
Sep 02, 2014 -

Casey Chevrolet responded

We're happy to have helped with your recall! Thank you for trusting Casey to get the job done and we appreciate your kind feedback. See you next time!

June 18, 2014

excellent service Robert Pineman was extremely helpful. From start to finish he was knowledgeable and friendly I would definitely recommend Robert and Casey Chevrolet More

by jpineman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Pineman
Jun 19, 2014 -

Casey Chevrolet responded

We're glad to hear that Robert took great care of you! Thank you for your recommendation and we hope to see you back for any other needs!

May 21, 2014

Great people to work with!! I came in for service and was assisted by Robert. He was very pleasant and great to work with. When asked questions, he was prompt with responses and More

by TorchTEMPORAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Pineman
May 22, 2014 -

Casey Chevrolet responded

We're glad to hear that Robert was so friendly and easy to work with! Our employees should always be honest and up front with our customers so we can make the best recommendations. It makes us proud to hear that you would come back for future needs and we look forward to having you should you come back!

April 23, 2014

Insufficient service for price paid. My wife an I just completed a cross country trip in our new C7 Corvette. We took the car to Casey for an oil change, small warranty work and a showro More

by mepayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Amos
Apr 24, 2014 -

Casey Chevrolet responded

Mike, we are sorry to hear about your recent negative experience at our dealership. We never want a customer to feel that we were not thorough in our services on their vehicle no matter the job. We apologize for not providing you with the cleaning you deserved and paid for. We hope after speaking with Rick Milton you will be satisfied with our plans to make this up to you when you come back in to the dealership. We appreciate your patience in our efforts to make this right and hope to see more of you in the future.

Apr 24, 2014 -

mepayne responded

After speaking to the service manager, Mr. Rick Milton, I must admit Casey went beyond fair in trying to offer a sufficient resolution to this bad tasting experience. Although it will require two additional 25 mile drives, in two different vehicles, in order to resubmit our C7 for cleaning and leave it for the day, it will be given the cleaning we paid for......and Casey has agreed to refund the cost in an effort to make satisfactory what was very unsatisfactory in the beginning. We must compliment Casey in making this effort to correct this mistake.

January 18, 2014

I was there earlier than scheduled, but was waited on immediately. The wait time was not long and the service was beyond my expectation. I have been a customer of Casey's Chevrolet for many years and wil More

by glostaff
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Milton
Jan 20, 2014 -

Casey Chevrolet responded

We are so happy to hear about your consistently great experiences at Casey Chevrolet! Thank you for your kind words. We truly appreciate your business and look forward to our next opportunity to serve you!

September 13, 2013

I have been a customer with Casey Chevrolet for many years and I have always had great service when it comes to the Service Department. Richard Vaughan was very friendly and helped explain all details More

by jusjoshn78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Vaughan
Sep 20, 2013 -

Casey Chevrolet responded

Thank you for sharing your recent service experience at Casey Chevrolet! We are happy to hear that Richard was able to repair you car in a professional and timely manner. We appreciate your continued business and look forward to serving you in the future.

May 02, 2013

I recently went under the knife for shoulder rotor cuff surgery which is painful. Due to the pain that is associated to this kind of surgery, pain meds are taken so unable to drive. It also put me out of w More

by sharkness7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos
Oct 21, 2013 -

Casey Chevrolet responded

Thank you for letting us know about your excellent service experience at Casey Chevrolet! We are very happy to hear that Jeffrey was able to help ensure your vehicle was repaired in a timely and professional manner while you were not able to drive. We appreciate your kind word and recommendation of Jeffrey and the entire Casey Chevrolet service department. We look forward to assisting you in the future and wish you a fast shoulder recovery.

...
12