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Casey Kia

Newport News, VA

4.7
1,527 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,527 reviews

May 04, 2017

Excellent service He was very helpful and she was very patience and was willing to take time to work with us to make sure we are satisfied with our purchase More

by Dengra8555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
May 05, 2017 -

Casey Kia responded

Thank you for the 5-star review and for recognizing George's commitment to great customer service during your car-buying experience. Customer satisfaction is very important to us and we strive to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review and we truly appreciate your business. We look forward to seeing you on your next service visit. Have a wonderful day.

May 04, 2017

A wonderful experience My husband and I were looking to purchase a vehicle and we were greeted right away by Charles Archer. He was very friendly and very straightforward an More

by Meca16
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2017 -

Casey Kia responded

Thank you for the positive review. We're happy to hear that Charles provided you with an amazing service. Customer satisfaction is very important to us and we work hard to make sure our customers walk away happy even if they do not purchase a car from us that day. We look forward to assisting you on your next visit when you are ready to make a vehicle purchase. Thank you for taking the time to leave us a review and we hope you have a wonderful day.

May 03, 2017

Make a plan Our experience with Mr. Charles was wonderful. We learned alot through him. He made everything understandable. We will recommend him and this car deal More

by Mmiyauna7
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2017 -

Casey Kia responded

Thank you for the amazing positive review. We are happy Charles and the rest of the Casey KIA team were able to provide you with outstanding service. Customer satisfaction is important to us. Our associates try their best to provide all the relevant information you are seeking so that you can make a well-informed decision. Thank you for recommending us to your friends and family and we look forward to assisting you with your next automotive needs. Thank you and have a great day.

May 01, 2017

Professional Came in to the dealership looking to buy a Kia Soul, and was met by Charles. Although we couldn't come to terms, throughout the time he was very profe More

by Sk8erMikez
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2017 -

Casey Kia responded

Thank you for your positive feedback. We are glad that Charles was able to answer all of your questions and provide you with outstanding service even if you did not end up purchasing a vehicle from us this time. Our associates strive to offer the best customer service possible. We value your business and hope you come see Charles again when you are ready to buy. Again, thank you for the review and we hope you have a wonderful day.

April 28, 2017

Quality & professionalism! My wife & I came into the dealership looking for a car of our own. We were fortunate enough to be taken care of by Charles, a wonderful & professional More

by Mattp1427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2017 -

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with an amazing car-buying experience. Customer satisfaction is very important to us and we strive to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review. We look forward to seeing you for your next automotive needs. We hope you have a wonderful day.

April 27, 2017

Buying Experience Charles goes above and beyond for his customers is very nice and friendly treats you as a if you were family I will send all my family and friends to More

by Bphilpott12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan
Apr 27, 2017 -

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with a great, friendly experience. Customer satisfaction is important to us and we strive to ensure that our customers walk away happy each time. Thank you for your feedback and for recommending us to all your family and friends; we look forward to serving them in the near future. We appreciate your continued business and look forward to seeing you on your next service visit. Have a wonderful day.

April 26, 2017

Great Service I went to Kia in the hopes of getting me my own car with no credit history whatsoever & little money down but I knew from my references that I was in More

by sricha2s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Apr 26, 2017 -

Casey Kia responded

Thank you for the glowing 5-star review. We are ecstatic to hear that George was able to provide you with an amazing car-buying service. Our associates really care about our customers and they do all they can to find you the best car and deal for your budget. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers. We are happy to hear that George was able to get you into your dream KIA. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

April 15, 2017

2017 Kia Forte My sales lady Amber Bruce was such a sweetheart! She made my process of buying a car easy and understandable. She did not pressure me into buying nor More

by VetteJo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Bruce
Apr 17, 2017 -

Casey Kia responded

Vetto, thank you for the positive review. We are elated to hear that Amber could provide you with amazing service. Our sales representatives really care about our customers and try to do all they can to make the car-buying experience a pleasant one. Customer satisfaction is important at our dealership and we try to go above and beyond for our customers. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

April 15, 2017

Best experience buying my first car! He made the process super easy and straightforward! He even allowed me to take my dream car home while the paperwork was being finished. I would defin More

by Taylormonique5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2017 -

Casey Kia responded

Taylor, thank you for the positive review. We're happy to hear that Charles provided you with amazing service. Our sales representatives do all they can to make the car-buying experience an enjoyable one. Customer satisfaction is a primary goal at our dealership and we try to go above and beyond for our customers. We're glad that Charles was able to get you into your dream car right away. We hope you are enjoying your new vehicle purchase. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and we hope you have a great day!

April 13, 2017

EXCELLENT CUSTOMER SERVICE FROM ADVISOR KATHERINE GILBERT TIRE REPAIR UNDER WARRANTY PLUS REPAIR FRONT BRAKE PADS ETC FIRST TIME A FEW WEEKS AGO CAME IN FOR BROKEN WIRE TO BRAKE SENDING UNIT AND TO PURCHASE More

by Thomas Musgrove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Apr 14, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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