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Casey Kia

Newport News, VA

4.7
1,538 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,538 reviews

March 31, 2017

Great Hassan helped me find two great cars. Mr. Steve Mitchell was also a great help. Very polite and upfront dealership. Very professional ,and courteous, More

by layla0812
Recommend Dealer
Yes
Employees Worked With
Hassan Thomas, Steve Mitchell
Mar 31, 2017 -

Casey Kia responded

Thank you for the excellent 5 star worthy review. We're here to serve our customers in any way that we can. We're very happy to hear that Hassan and Steve were able to find you the right vehicles that fit your needs. If you have any automotive needs in the future, we're more than happy to be of service. Again, thank you for taking the time to leave us a review. Have a great day.

March 29, 2017

An introductory experience Mr. Archer is a sales rep who is just as personable as he is knowledgeable of the automotive industry. Although I didn't buy, he still took time to th More

by ejack022
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2017 -

Casey Kia responded

Thank you for the 5 star worthy review. Mr. Archer is one of our most knowledgeable representatives. We're glad he was able to answer all of your questions so that, when you are ready, you can make the best informed car purchase. Our dealership prides itself on our high-quality customer service and we are happy to hear Mr. Archer fulfilled that for you. When you are ready to buy your dream car, we look forward to making that dream a reality. We hope you have a wonderful day.

March 28, 2017

Everyone was great! My first time on that lot and was greeted by a few very pleasant guys.. They were not pushy but very knowledgeable. Helped me decide on a safe and eff More

by James Gurganus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mitchell
Mar 28, 2017 -

Casey Kia responded

Thank you for the great 5 star review. We are ecstatic to hear that we could provide you with an excellent customer service and that our sales representatives helped you find a car that was the right (and safest) choice for you and your son. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. We are happy to hear that we gained a loyal customer in the process. Thank you for your time and we hope you have a wonderful day!

March 22, 2017

Great experience I had a great experience with Charles Archer. Mr. Archer was very nice, professional, honest, and friendly. I didn't buy at that time but I will defin More

by Tl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2017 -

Casey Kia responded

Thank you for the positive review. We are happy that Charles was able to provide you with exceptional customer service, as that is always our goal. We look forward to your return so that we may assist you again and possibly get you into your dream car. Please let us know if there is anything else we may do for you. In the meantime, have a great rest of your day!

March 22, 2017

I was greeted very professionally. I was greeted very professionally by a sales associate named Charles Archer. I felt his objective was focused on Customer Satisfaction. Charles Archer More

by Tami's Suggies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Regan, Brandon Thompson
Mar 23, 2017 -

Casey Kia responded

Thank you for taking the time to leave us a 5 star worthy review. We are happy to hear that Charles, Brandon, and James were able to make your car-buying experience an exceptional one by providing outstanding customer service. Customer satisfaction is one of our main goals and we do whatever we can to above and beyond for our customers. Thank you again and we hope you have a wonderful day!

March 21, 2017

Great deal He worked hard to make me happy. Good price and good monthly payments. Next thing you know I have me a new car. The dealership people are kind and fr More

by tpacheco58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2017 -

Casey Kia responded

Congratulations on your new vehicle! We're very pleased to know that Charles was able to make your experience with us a great one. Your feedback is helpful in making us better as a dealership and we plan on using it to better the experience of all our customers. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future. Thank you for your time and we hope you have a wonderful day!

March 21, 2017

UPDATED, Thank you Joe: Treated as a burden. I Called the service department late morning on the 20th to make an appointment with the service department. The Person I spoke with took my informati More

by Catrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Butkiewicz
Apr 04, 2017 -

Casey Kia responded

Catrina, thank you for your feedback and for giving us the opportunity to rectify the situation and provide you with the customer service we are known for. We apologize that this issue happened at all, but hope that after its resolution, that it has restored some of your faith back into our dealership. We hope that this incident does not discourage you from visiting us again for your future services. Have a wonderful day.

March 19, 2017

Helpful and informative The dealership was very clean and well organized. The employees and staff were very helpful and polite as well as kind. The met the needs of my whole More

by ArynRose01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2017 -

Casey Kia responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

March 19, 2017

Everyone was nice I still feel good about experience. Didn't feel that I was getting forced into deal. Todd the salesman and Steve the manager was great to work wit More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon Williams, Todd Gilliam, Steve Mitchell
Mar 20, 2017 -

Casey Kia responded

Thank you for your review, Mike! We appreciate the time you took to leave us a review and we appreciate you as a customer. Your feedback is helpful in making us better as a dealership and we hope you will be willing to come back to us in the future. We're also very pleased to know that Todd and Steve were able to make your experience with us pleasant. Thank you for your time and have a great day!

March 15, 2017

Great customer service!!! !!!!Charles was very Outstanding and in tune to my needs very kind and professional. Overall Casey KIA is perfect place to make your purchase the is v More

by Harisha Dary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles Archer was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day.

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