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Casey Kia

Newport News, VA

4.8
1,529 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,529 reviews

November 22, 2016

Charles Archer : extremely knowledgeable about the automotive industry- car comparisons. Efficient, courteous and extremely jovial! Truly an asset to have on your te More

by Vanthony830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2016 -

Casey Kia responded

Thank you for the review. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 20, 2016

friendly I was interested in test driving a Kia Soul and to enter the sweepstakes. Kristy was awesome! Even though there wasn't a Kia Soul in Red, maybe in a More

by semiretired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kellie Johansen, Kristy Hartsell
Nov 21, 2016 -

Casey Kia responded

Thank you for the wonderful review. Customer satisfaction is always our goal and we will do all we can to assure that. We are glad to hear that we were able to accomplish that with you. We hope to work with you again in the future and hopefully get you in that red Kia Soul! Thank you for your time and we hope you have a wonderful day!

November 18, 2016

Katie was awesome! I took my husband's car in for a noise in the right wheel. They figured out what it was, ordered the parts and even put him in a loaner the next day, More

by Ksmith72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Nov 18, 2016 -

Casey Kia responded

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and that we were able to figure out the issue and provide you with a loaner vehicle while it was repaired. If you have any questions or concerns please do not hesitate to give us a call. Thank you for your time and have a wonderful day!

November 17, 2016

Good Customer Service Being I only came to look and Not purchace at this time....Brandon sold me and put me in the car that I've been wanting for months More

by Vanessa Manuel Gwynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson
Nov 18, 2016 -

Casey Kia responded

Thank you for the review Vanessa! We are happy to hear that we were able to provide you with a 5 star worthy experience and that we were able to get you in the vehicle you've wanted for months. If you have any questions or concerns please do not hesitate to give us a call. Thank you for your time and have a great day!

November 14, 2016

comfortable experience My husband and I had a very good experience with Charles. We previously had seen Charles at Omni Performance and asked to set up an appointment wi More

by debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

Casey Kia responded

Thank you for the review Debra! We are glad to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 11, 2016

Change of heart I have purchased a vehicle from a different Casey dealer through another salesman and was not a happy customer. I was referred to Mr. Archer even th More

by Kish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

Casey Kia responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. We hope you enjoy your new vehicle and that your husband enjoys his new Christmas present. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 11, 2016

Great experience He went above and beyond to find me the best deal on the car I wanted. He made sure I was ok regardless of what I chose. Called me all the time to ma More

by Supwhit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Taylor
Nov 14, 2016 -

Casey Kia responded

Thank you for the great review! We are happy to hear that your experience with us was 5 star worthy and that we were able to provide you with a great deal on the vehicle you purchased. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and we hope you have a fantastic day.

November 09, 2016

Satisfied customer I have not ever experienced a more patient and caring sales associate as Charles Archer. He met me as I drove up and he went far beyond to gain my tru More

by Blessed@favored
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2016 -

Casey Kia responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 09, 2016

Awesome experience Charles was very patient and understanding and worked very hard to try to get the best deal possible .he was also very informative and explained every More

by JOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2016 -

Casey Kia responded

Thank you for the review! We are glad to hear that you had a great experience with us and that it was a patient and understanding one. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a great day.

November 08, 2016

Best car purchase experience we have ever had. I made a new friend when I met Badara, not just a sales person. My wife and I were treated wonderfully by the sales staff from the time we arrived, More

by frank 3:5,6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badara Sow, Christina Allen
Nov 09, 2016 -

Casey Kia responded

Thank you for the review Frank! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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